1: You are sitting in front of your computer (in a corporate setting) and trying to access some website (eg,

yahoo.com) and find that you can't. What are the steps you would take to diagnose the problem?
Ans:

Loss of connectivity: Check all cable connections. Check media state for all wired and wireless network interfaces. Check network connectivity by pinging another computer on the network. Check internetwork connectivity by pinging a com Check IP address and default gateway settings. Check DNS and WINS Check proxy settings. Check security policies and authentication settings. Check whether the servers TCP/IP settings are correct Physical layer problems: Is the server running? Are necessary peripherals attached and running properly? Are network cables properly connected? Are NICs connectivity/power lights on? Is recently added hardware compatible with operating system? Are correct drivers installed on server? Are New Devices causing internel BIOS conflicts on server? Name resolution problems: Can you ping another system by both name and IP address? Check DNS settings. Check WINS settings. Check HOSTS and LMHOSTS files. Ensure that there are no obsolete host file entries. Application Problems: Does the application interact with networking? Are all installed applications compatible with the configured network settings? Check the event log for application errors. Check the application log (Start Programs Admin.Tools Event Viewer) for application errors. Print server problems: Is the printing device working and are all connections secure? Make sure the correct printer drivers are installed. Check the print spooler service to ensure that it is running. Check to see that there is plenty of disk space on the server for spooling. Check the permissions set on the printer. If your network is an Active Directory Domain,Check group policy settings for printers.

E-Mail server problems: Ensure that the Mail Exchange (MX) resource records in your DNS entries are correct. Ensure that the mail server has plenty of disk space for user mailboxes. If you want your mail server to receive mail from other mail servers,ensure that your mail server is configured to enable relay. Terminal Services problems: In an Active Directory domain,check Group policy and individual users account properties if users are unable to connect to the terminal server or are unexpectedly disconnected. Ensure that Terminal Services and/or Remote Desktop are configured correctly. Ensure that you have set up a Terminal services license server and that you have sufficient licenses. Dial-up/remote access server problems: Ensure that remote access service are installed and configured on your server. Make sure the service is started. Ensure that your dial-in, PPTP, and/or L2TP ports are enabled to accept inbound remote access calls. Ensure that the remote access server is configured to allow connections on the protocol(s) that are being used by the remote clients. What else could the problem be? Check your server's security settings,as well as any site- ordomine-wide security policies that may be preventing connectivity. Check client licenses and licensing settings. Check the routers and the client computers to ensure that the real problem doesn't lie elsewhere.

Same question with clear explanation 1. Can I access any other webpage? o If yes: that particular site might be down o If no: something else is wrong 2. Is anyone else affected by this issue? (ask collegues if they can access the internet) o If yes: might be a corporate thing [End questions: I would take a coffee and wait until it works for someone else] o If no: this issue could be local for my computer 3. Check Is it down for me or everyone? (goes hand in hand with the first question.. and the second one) o If down for everyone: not much you can do unless you administer that site o If down for me: something else is wrong 4. Ping the DNS o If the DNS responds: something else is wrong

If it doesn't respond you'll won't be able to ping (for instance) www.yahoo.com, but maybe the actual ipadress Find the ipadress to the site that is affected and try to ping that one If it responds: [End questions: the DNS is the issue] If it does not respond: something else is wrong 5. Ping something inside your network for instance a colleagues ipaddress o If it does not respond: your network is the issue. o If it does respond: you at least have local network 6. Ping something outside your network Google is usually up. (goes hand in hand with question 4) o If it responds: probably the site that have issues o If it does not respond: Something else is wrong 7. Has it worked before? Actually a valid question. o If it has not worked before: could be network settings for local computer o If it has worked before: what settings have changed since last time?

Some modifications of above answers. 1) ping is often disabled on some sites. Something not pingable may not be a connection error. I'd try telnet as well, to known ports (80 usually). 2) I'll check the net config with ifconfig (or ipconfig on windows). I'd make sure i can ping my default gateway. I'd check my dns host and make sure it's accessible. 3) I'd ping well known sites that i know respond to pings. One i always remember to get dns out of the equation is 4.2.2.2. If i can ping 4.2.2.2, i know i have connectivity. Then to check DNS, i ping www.apple.com. Questions and Answers - PC and networking 1. Question: How to open the command prompt? To open a command prompt window in Windows 2000 or XP, click Start | Run, type cmd in the box, and click OK. 2. Question: How to find IP address of your connection? Go to start/run type 'cmd' then type 'ipconfig' Add the '/all' switch for more info. 3. Question: How to verify connection to remote computer? Ping tool verifies connections to remote computers example: In cmd type c:>ping 192.168.0.1 -t -t Ping the specified host until interrupted -a Resolve addresses to hostnames 4. Question: How to find a path on the network from your PC that is running load test script to web server? Use Tracert Utility runs at the Command prompt. It will trace a path from you to

the URL or IP address given along with the tracert command. Tracert determines the route taken to a destination by sending ICMP echo packets 5. Question: How to find what ports are open on your system? In cmd type c:>netstat This command gives you a generic look at what ports are open on your system 6. Question: What TCP/IP Settings are used on computer? Description of TCP/IP Settings that are used in network troubleshooting 1. IP Address 2. Subnet Mask 3. Default Gateway 4. DHCP Server 5. DNS Servers 7. Question: What is telnet? Telnet is a text based communication program that allows you to connect to a remote server over a network telnet is the name or IP address of the remote server to connect to. is the port number of the service to use for the connection. The default is 23 (TELNET service). 8. Question: How to find a network configuration of your PC? In cmd type c:> net config workstation the result displays a list of configurable services: computer name,user name, logon domain, domain DNS name. 9. Question: How to find what program used as default for opening file .xyz In cmd type C:> assoc .xyz which program will open that .xyz file 10. Question: How to change settings in command prompt? The first thing you'll want to do is Start, Run, cmd.exe, then right click the window menu and choose properties. Try the following values for improvement: Options | Command History | Buffer Size | 400 Options | Command History | Discard Old Duplicates | True Options | Edit Options | QuickEdit Mode | True Layout | Screen buffer size | Height | 900 Layout | Window size | Height | 40 11. Question: How to start DirectX Diagnostic Tool ? To start the DirectX Diagnostic Tool: 1. Click Start, and then click Run. In the Open box, type dxdiag, and then click OK. 12. Question: How to determine whether there is an issue with the DNS configuration of your connection to your ISP? At a command prompt, type ipconfig /all, and then press ENTER to display the IP address of your DNS server. If the IP address for your DNS server does not appear, you need contact your ISP. 13. Question: What do you need to do that your browser will point URL www.YourTest.com to the internal IP address 127.99.11.01? Make changes in the hosts file in C:\WINDOWS\system32\drivers\etc The Hosts file is looked at first before going out to the DNS (Domain Name Service) servers.

you have to put the following on new lines at the end of hosts file: 127.99.11.01 YourTest.com 127.99.11.01 www.YourTest.com 14. Question: What can you suggest to enhance testing process on windows OS? Put shortcut to notepad.exe in SendTo folder. It is speed up work with different files like hosts, configuration files. 15. Question: What is FTP? FTP is short for File Transfer Protocol. This is the protocol used for file transfer over the Internet.
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