Mobility 4.5 Blackberry User Guide

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Brilliantly simple
TM
RoamAnywhere Users Guide for BlackBerry
Version 4.5
ShoreTel Inc. 960 Stewart Dr. Sunnyvale, CA 94085 http://www.shoretel.com
Revision C, Last updated May 10, 2011
Copyright 1998-2011 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to typographical, arithmetic or listing errors ShoreTel, ShoreTel (and logo), ControlPoint, Brilliantly Simple, Brilliantly Simple Communication, ShoreCare, ShoreGear, ShorePhone, and ShoreWare are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries.. All other copyrights and trademarks herein are the property of their respective owners.
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Contents
Chapter 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About the Agito Networks RoamAnywhere Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Documentation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Chapter 2
Installing the RoamAnywhere Dialer Application . . . . . . . . . . . . . . . . . . . . . . . .5 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Setting Up a WiFi Access Point on Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . .6 Creating a Bookmark for the RoamAnywhere Dialer Location . . . . . . . . . . . . . . . . . . . 8 Installing and Provisioning the RoamAnywhere Dialer Application. . . . . . . . . . . . . . . 8 Installing the RADialer using the RoamAnywhere Mobility Router URL . . . . . . . 8 Installing the RADialer using the BlackBerry Desktop Manager . . . . . . . . . . . . . .10 Provisioning Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Reprovisioning After Initial Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Getting RoamAnywhere Dialer Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Uninstalling RoamAnywhere Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 3
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using the RoamAnywhere Dialer User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 4
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Accepting or Declining a Call While on Another Call. . . . . . . . . . . . . . . . . . . . . . . .27 Accepting Calls when the BlackBerry is Password Locked . . . . . . . . . . . . . . . . . . .27 Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Placing a Call While on an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Placing Calls Using Directory Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Placing Calls when the BlackBerry is Password Locked . . . . . . . . . . . . . . . . . . . . 29 Managing Ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Managing Personal Dial (Dual PersonaTM) Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Enabling Personal Dial Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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Enabling Business Dial Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Specifying Contacts as Personal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Using Contacts and Call Log to Place Calls from RoamAnywhere Dialer . . . . . . . . . . 32 Using Contacts to Place Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Using Call Log to Place Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Making Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Using the Loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Placing an Active Call on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Switching Between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Transferring Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Transferring Calls to a Specified Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Managing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Changing the Network Used While on an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Disconnecting from the Enterprise WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Connecting to the Enterprise WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Ending an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Accessing Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Accessing Cellular Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Accessing Enterprise Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 How Outgoing Cellular Calls Are Listed in Your Bill. . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Changing Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Chapter 5 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Presence Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Access Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Accessing Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Setting Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Setting Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Editing the Presence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Adding and Deleting Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Adding Buddies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Deleting Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Setting a Buddys Access Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Viewing Buddy Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Sorting the Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Logging In/Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Sending Email to a Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Calling a Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Calling a Buddy While On Another Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Calling Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Searching for a Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Changing the ID and Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
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Chapter 6
Managing Secure Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating a WiFi Access Point on Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . Creating a Preferred Data Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verifying that Secure Remote Voice Is Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verifying that Secure Enterprise Services Are Enabled . . . . . . . . . . . . . . . . . . . . . . . . 68 68 69 70 70
Chapter 7
Searching the Corporate Directory Using RoamAnywhere Dialer . . . . . . 71 Using the Corporate Directory outside of the Enterprise . . . . . . . . . . . . . . . . . . . . . . . .72 Searching the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Placing a Call Using Directory Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Viewing Additional Information for a Directory Query Match . . . . . . . . . . . . . . . .73 Adding a Directory Query Match to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Chapter 8
Changing RoamAnywhere Dialer Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Changing General Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Changing Network Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Changing Advanced Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Uploading Logs to the ShoreTel Mobility Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Enabling Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Uploading Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 APN Setting on BlackBerry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Chapter 9
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
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Overview
This guide shows you how to download and install, configure, and use the RoamAnywhere Dialer application. Use RoamAnywhere Dialer to make and receive calls on your mobile device, and use the RoamAnywhere User Portal to manage how and when you receive calls on the device. Note: The following devices do not support Voice over WiFi nor VoIP over Cellular Data. BlackBerry 8330 BlackBerry 8830 BlackBerry Tour 9630 BlackBerry Storm This chapter contains the following sections:

About the Agito Networks RoamAnywhere Solution on page 2 Related Documentation on page 4 Documentation Conventions on page 4
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Overview
About the Agito Networks RoamAnywhere Solution

Agito Networks brings enterprise Voice over Internet Protocol (VoIP), WiFi, and cellular together to do the following:

Reduce cellular costs Increase in-building coverage Increase the visibility and control of mobile communications
The Agito Networks RoamAnywhere solution is composed of the following components:
RoamAnywhere Mobility RouterThe RoamAnywhere Mobility Router is a platform for Mobile Convergence. The Mobility Router provides seamless, location-based handover for voice and data as you roam between WiFi and on the cellular networks.
The Mobility Router extends the key features of the enterprise PBX to enable you to have one enterprise phone number, one voice mail box, and one caller ID. Additionally, you also benefit from productivity-enhancing features, such as enterprise directory lookup and extension dialing, to enhance your mobile communications experience. The RoamAnywhere solution is designed to maximize the use of the enterprise WiFi network when in the office, employing the routing intelligence to hand over a call to the cellular network as you walk out of the building. Additionally, if you are on a cellular call and you walk into the building, the routing intelligence hands over the call from the cellular network to the WiFi network seamlessly. The Mobility Router also hosts the following:
RoamAnywhere Administration PortalAllows administrators to easily configure, manage, monitor, and troubleshoot the RoamAnywhere Mobility Router. RoamAnywhere User PortalAllows you to customize your calling experience to better control communication based on various factors, including time of day, calling filters, and your location.
RoamAnywhere client application, enabling a secure, adaptive provisioning process that allows you to easily connect to the enterprise.
RoamAnywhere DialerThis application is designed to become the primary dialer interface after installation. You can make and receive calls using the mobile devices native dialing behavior. You have access to native Log, native Contacts, and advanced calling features such as Bluetooth, voice dialing, and speed dialing. The RoamAnywhere Dialer extends key features of the enterprise PBX to enable you to make and receive calls as you would on the enterprise desk phone. The RoamAnywhere Dialer can do the following:

Transfer calls to your desk phone or another phone number. Originate ad-hoc conference calls.
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Access enterprise and cellular voice mail. If configured by the system administrator, you can place and receive calls using Secure Remote Voice when connected to a remote WiFi network. You can also use secure enterprise services when connected to a remote WiFi network or cellular packet-data network if your system administrator has configured access for your account.
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Overview
Documentation Conventions
Related Documentation
Publications in the RoamAnywhere solution documentation suite include the following:

RoamAnywhere Mobility Router Administrators Guide RoamAnywhere Users Guide (this document) RoamAnywhere Quick Reference Card RoamAnywhere Solution Platform Supportability RoamAnywhere Solution Release Notes
Documentation Conventions
This guide uses the following advisory notices:
IMPORTANT Indicates information that you need to pay special attention to. NOTE Indicates supplementary information.
This guide uses the following text conventions:

Convention Usage
Bold text Monospace text Italic text
Highlights user interface elements that you select on your mobile device or computer. Specifies text that you type. Specifies variables that you need to replace, or highlights document titles or words with special emphasis. Specifies a menu item that you select.
Menu > Command
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Installing the RoamAnywhere Dialer Application
This chapter provides instructions about how to install RoamAnywhere Dialer and contains the following sections:

Before You Begin on page 6 Setting Up a WiFi Access Point on Your Mobile Device on page 6 Creating a Bookmark for the RoamAnywhere Dialer Location on page 8 Installing and Provisioning the RoamAnywhere Dialer Application on page 8 Reprovisioning After Initial Installation on page 15 Getting RoamAnywhere Dialer Updates on page 15 Uninstalling RoamAnywhere Dialer on page 17
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Setting Up a WiFi Access Point on Your Mobile Device
Before You Begin

Before you install RoamAnywhere Dialer, you will need:
A data connection (WiFi or cellular packet-data). For more information on WiFi connections, see Setting Up a WiFi Access Point on Your Mobile Device.. If applicable, your credentials (used for authentication) for the WiFi access point. (This information is necessary if you need to set up a WiFi access point on your mobile device.) If applicable, security mode used by the access point (for example, WPA or WPA2) RoamAnywhere Mobility Router IP address, local or remote, or fully qualified domain name (FQDN). Username and password required for authentication with the Mobility Router. Enterprise phone number or extension.
Contact your system administrator if you have questions about the information that you need for installation.
A functioning SIM card is in the mobile device on which you want to install RoamAnywhere Dialer. The devices time, date and time zone must be set before provisioning RoamAnywhere Dialer.

When WiFi is enabled on your mobile device, it scans for available WiFi networks in the area. If the mobile device has never connected to an enterprise WiFi network, choose the enterprise WiFi network when prompted to connect to a WiFi network. Depending on the WiFi network, you might need to provide the appropriate security key to connect to the network. After the mobile device is connected to the WiFi network, verify that the WiFi connection icon appears on the mobile device.
If the mobile device did not detect the WiFi network that you want to connect to, you need to manually add the WiFi network on your mobile device. For more information, see the documentation for your mobile device. The following instructions may differ slightly on your BlackBerry model.
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If you do not have a WiFi access point already set up on your mobile device, you must set up at least one enterprise WiFi access point before installing RoamAnywhere Dialer. Before setting up a WiFi access point on your mobile device, make sure that you have the following information:

Name of a WiFi access point in your enterprise network Credentials for the WiFi access point (used for authentication with the access point) Security mode used by the WiFi access point (for example, WPA or WPA2)
To set up a WiFi access point on your mobile device, use the following procedure. For more information about setting up a WiFi access point, see your mobile devices documentation.
To set up a WiFi access point on your mobile device:

1
From the Home screen, select the BlackBerry button > Manage Connections > Set Up Wi-Fi Network.
NOTE If using a Hidden Network, contact Agito Networks Customer Support.
2 3 4 5 6
Read the information and select Next. Select Scan for Networks. Select the appropriate network. Select Next. In the Security Type field, select the appropriate authentication method for your WLAN infrastructure. Enter the appropriate authentication key, if required.
NOTE If you are unsure which form of authentication, data encryption or network
key to use, contact your network administrator.

8 9
Click Connect > Next. If an automatic connection has not been established, choose the WLAN you just added and click Connect.
NOTE When you are configuring the WiFi settings for the enterprise SSID that you
will utilize for voice calls, you must enable the Allow inter-access point handover option which is disabled by default. This is required to enable AP-to-AP roaming while walking through your office. If this is not enabled then you will encounter excessive roaming to cellular while inside the enterprise.
10 Select BlackBerry button > Manage Connections > Wi-Fi Options 11 Select the appropriate Wi-Fi Connection > Edit. 12 Check Allow inter-access point handover.
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Installing and Provisioning the RoamAnywhere Dialer Application
Creating a Bookmark for the RoamAnywhere Dialer Location

Performing this procedure is optional. Creating a browser bookmark enables you to easily download RoamAnywhere Dialer inthe future; you do not need to create a bookmark before downloading and installing RoamAnywhere Dialer. To create a bookmark for the RoamAnywhere Dialer location:
1 2 3
On your mobile device, press the Menu key. Select the browser. In the Address field, enter the URL to RoamAnywhere Dialer on the Mobility Router, using one of the following formats: http://Mobility-Router-address/d where Mobility-Router-address is the IP address or fully qualified domain name (FQDN) of the Mobility Router. Examples of URLs include http://10.11.12.13/d or http://sj.example.com/d.
4 5 6
Press the BlackBerry button. Scroll to Add Bookmark and click. Select Add.

You can download and install the RoamAnywhere Dialer using either of the following methods:
Use a direct URL link to the RoamAnywhere Mobility Router. Follow the procedure in Installing the RADialer using the RoamAnywhere Mobility Router URL on page 8. Use the Desktop Manager. Follow the procedure in Installing the RADialer using the BlackBerry Desktop Manager on page 10.
Installing the RADialer using the RoamAnywhere Mobility Router URL

1
Start a Web browser and access the RoamAnywhere Dialer by entering the URL of the Mobility Router in the following format: http://Mobility-Router-address/d
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where Mobility-Router-address is the IP address or fully qualified domain name of the Mobility Router (for example, http://10.11.12.13/d or http://sj.example.com/d). Do one of the following:

If your mobile device is listed on the page, select the version number link. If your mobile device is not listed on the page, select the link here to view the images for all the supported devices.
2 3
Select Download when prompted to download RoamAnywhere Dialer. Before proceeding with the provisioning, exit from the RADialer application. Select the check box for Set application permissions.
Scroll to Download and select it. A window pops up showing the permissions.
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Press the BlackBerry button > Save.
The image downloads to the My Documents directory on your mobile device and is installed.
7 8
Proceed to Provisioning Configuration Settings on page 12. Reboot the device if prompted.
Installing the RADialer using the BlackBerry Desktop Manager

NOTE If there is an older version of RADialer on the phone you will need to remove
that version first before proceeding.

1
Copy the radialer.alx and radialer.cod files onto a PC that has BlackBerry Desktop Manager. Launch Desktop Manager. Select Application Loader. In the Add/Remove Programs window, click Start. Browse for the radialer.alx file and double-click to select. Scroll through the list of applications and verify that RADialer is selected (checked). Click Next. Click Finish. Before proceeding with the provisioning, exit from the RADialer application. Select the BlackBerry button > Close.
2 3 4 5 6
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10
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Press the BlackBerry button > Settings > Options.
10 Go to Advanced Options > Applications.
11 Select RADialer, press the BlackBerry button > Edit Permissions.
12 Set all permissions to Allow. Press the BlackBerry button > Save.
13 If the image is not signed, read the confirmation message, and select Yes. 14 Reboot the device if prompted. 15 Proceed to Provisioning Configuration Settings on page 12.
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Provisioning Configuration Settings

1
Before proceeding with the provisioning procedure, make sure that you know your Mobile/SIM phone number: This information is required. Make sure that the device is connected to your WiFi network prior to proceeding. The WiFi icon on the Home screen displays (white).
a
If correctly connected to the cellular data network using a non-3G device, the word EDGE is lit in all caps (lower case indicates there is no data connection). From the Home screen, select Manage Connections > Mobile Network Options and select ON. If correctly connected to the cellular data network using a 3G device, the word 3G with the BlackBerry symbol are displayed. From the Home screen, select Manage Connections > Mobile Network Options and select ON.
From the Home screen, press the BlackBerry button > Downloads > Agito RA Client. Read and Accept the Emergency Call Warning page to continue. If this warning is rejected, the RADialer exits. In the Mobility Router Address field, type the IP address or fully qualified domain name (FQDN) of the RoamAnywhere Mobility Router. An example of an IP address is 10.1.2.3, and an example of an FQDN is server1.example.com.
In the Username field, type your username. The username is usually the username you use to log in to your corporate network. If your system administrator has created a local user account for you on the Mobility Router, use that username from the administrator. In the Password field, type the password for your user account. If you entered your corporate username, enter the password you use to log in to the corporate network. If you entered a local username, enter the password for that user account. See your administrator for the password for the local user account. Select Remote provisioning Required to remotely provision the device. Do not select this field (uncheck) to provision locally. Select Next.
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NOTE If local provisioning settings are not accurate, the device will be unable to
contact the server. In this case, a prompt asks if you want to provision remotely. Select Yes to go to the next screen to enter the remote provisioning credentials. Select No to return to the previous screen.
10 If remotely provisioning the device, enter the public IP address in the Remote
Server IP field. Enter the Remote Server Port. The default port number is 443.
11 Select Next. 12 In the Mobile Number field, verify that your phone number is correct. If not, type
the phone number of your mobile device. This is the cellular phone number, using all numbers and no special characters (for example, 4085551515).
NOTE You do not need to include the country code. 13 In the Enterprise Extension field, type your enterprise extension, which is
typically the internal extension of your enterprise phone number. The enterprise extension must be an extension of at least four digits. Type only digits, and do not use special characters (for example, 4442).
14 In the Enterprise Full Number field, type your the full 10-digit enterprise
number.
15 Select Submit.
16 Read the introductory message, and do one of the following:
Select OK to automatically restart the device and enable RoamAnywhere Dialer features. Select Cancel to install RoamAnywhere Dialer, but not enable features until restarting the device.
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After the mobile device restarts, you might be prompted to assign a phone number for which you can directly access cellular voice mail. During the installation process, if this phone number cannot be obtained, you are prompted to provide one. If the number was obtained, you are not prompted. After the restart, you are automatically prompted to assign a preferred WiFi connection for RoamAnywhere Dialer. This preferred connection is a WiFi network that you want RoamAnywhere Dialer to initially use for network connectivity. You can change the preferred WiFi connection or add other wireless networks as preferred connections. For more information, see Changing Network Preferences on page 79.
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Getting RoamAnywhere Dialer Updates
Reprovisioning After Initial Installation

After installing RoamAnywhere Dialer, you can reprovision the mobile device. You do not need to reprovision unless you get a new mobile device, or if your RoamAnywhere user account gets deleted from the Mobility Router. The mobile device can be reprovisioned when connected to the enterprise WiFi network. If your RoamAnywhere user account is configured to access secure enterprise services, you can also provision while connected to a remote WiFi network or a cellular packet-data network.
NOTE Connect the device to the BlackBerry Internet Service (BIS) or the
BlackBerry Enterprise Server (BES). Use the BES to control all permission settings locally on the device itself. Please see your System Administrator to verify your device is BES-connected. To reprovision the mobile device, from the RoamAnywhere Dialer main screen, select BlackBerry button > Re-Provision. Follow the same initial installation procedure.

RoamAnywhere Dialer is updated using the following methods:
When your mobile device is connected to the enterprise WiFi network or registered to use secure enterprise services, upon restart, RoamAnywhere Dialer automatically checks for any software updates on the Mobility Router. While connected to the network, the client periodically checks for updates. To manually check for updates, from the RoamAnywhere Dialer Home screen, select Options > Check for Updates.
If there is a software update available for RoamAnywhere Dialer on the Mobility Router, you see a popup alerting you that an update is available.
NOTE When the upgrade alert is displayed, if you choose to cancel the upgrade, the
alert does not display again until RoamAnywhere Dialer restarts. Depending on the version of RoamAnywhere Dialer that you have installed and what new RoamAnywhere Dialer version is available, you might be required to upgrade your version or choose whether to upgrade. If you are prompted to install a required upgrade, you must upgrade. If you do not, RoamAnywhere Dialer exits. To get RoamAnywhere Dialer updates:
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When prompted to install the latest version of RoamAnywhere Dialer, do one of the following:
If the prompt indicates that the upgrade is required, select Yes to upgrade to the latest software. Go to Step 2. If the prompt indicates that the upgrade is recommended or asks whether you want to upgrade, select one of the following:

YesUpgrade to the latest software. Go to Step 2. NoYou do not want to upgrade. The Phone screen becomes active again.
RADialer downloads the new version and then uninstalls itself. Select OK to reboot. After the reboot, the new version is automatically installed and you are asked to reboot again. Select Ok. RoamAnywhere Dialer is now updated. To manually check for RoamAnywhere Dialer updates, select BlackBerry button > Check for Updates. If a new version of RoamAnywhere Dialer is found, a prompt appears, asking whether you would like to upgrade to the new version. If no new version is found, a message stating that you have the latest version of RoamAnywhere Dialer appears. Select OK.
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Uninstalling RoamAnywhere Dialer

To uninstall RoamAnywhere Dialer:
1
From the Home screen on the BlackBerry Bold, select the BlackBerry button > Options > Advanced Options > Applications. Scroll down to Agito RA Client. Select the BlackBerry button. Select Delete. When prompted to confirm the deletion, select Yes. You receive a message that you need to restart the device. Select OK.
2 3 4 5
When prompted to reboot the mobile device, select OK. The mobile device reboots. RoamAnywhere Dialer has been uninstalled.
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Getting Started
The RoamAnywhere Dialer integrates with the dialer for your mobile device. You make and receive calls as you normally would, but you also have access to PBX features, enabling you to use your mobile device as you would use your desk phone. Before you start placing calls and configuring RoamAnywhere Dialer, read this chapter to familiarize yourself with how RoamAnywhere Dialer is integrated with your mobile device. This chapter contains the following sections:
Using the RoamAnywhere Dialer User Interface on page 20
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Using the RoamAnywhere Dialer User Interface

The following are the RoamAnywhere Dialer-specific components of the main screen:
NOTE The presence of the VoIP registration icon indicates that VoIP is available but
does not guarantee that all calls are made and received using the WiFi network. The RoamAnywhere solution determines whether to route a call using WiFi or Cellular Data networks based on the signal strength of the enterprise WiFi network and other parameters, even if VoIP is available. When the RoamAnywhere Dialer is active, press the BlackBerry button to see the following options:
PreferencesSet General, Network, and Advanced settings for RoamAnywhere Dialer. Call SettingsSet RoamAnywhere Call Settings including call forwarding, do not disturb and transfer to desk. Connect/Disconnect Wi-FiConnect or disconnect from the enterprise. Personal DialWhen enabled, allows you to place the next call directly over the cellular network, with the phone number of the SIM as the caller ID. This option toggles between Business Dial and Personal Dial. Voice MailAccess cellular and enterprise voice mail. Directory QuerySearch for a user in the corporate directory. Add to ContactsAdd a user to the contact list. Re-ProvisionAfter initially installing the RoamAnywhere Dialer, you do not need to reprovision unless you get a new mobile device. Check for updatesWhen your mobile device is connected to an enterprise access point, you can check for RoamAnywhere Dialer software updates on the Mobility Router. AboutGet version information about RoamAnywhere Dialer. HelpAccess help about RoamAnywhere Dialer.
NOTE The RoamAnywhere solution determines whether to route a call using VoIP
based on the signal strength of the enterprise WiFi network and other parameters, even if VoIP is available.
Favorites View your favorite contacts in alphabetical order.
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The following are the RoamAnywhere Dialer-specific components of the main screen:
RoamAnywhere Dialer icon
Your extension Called party
Secure Enterprise Services icon Secure Remote Voice icon
NOTE The presence of the VoIP registration icon indicates that VoIP is available but
does not guarantee that all calls are made and received using the WiFi network. The RoamAnywhere solution determines whether to route a call using WiFi or Cellular Data networks based on the signal strength of the enterprise WiFi network and other parameters, even if VoIP is available. When the RoamAnywhere Dialer is active, press the BlackBerry button to see the following options:
PreferencesSet General, Network, and Advanced settings for RoamAnywhere Dialer. Call SettingsSet RoamAnywhere Call Settings including call forwarding, do not disturb and transfer to desk. Connect/Disconnect Wi-FiConnect or disconnect from the enterprise. Personal DialWhen enabled, allows you to place the next call directly over the cellular network, with the phone number of the SIM as the caller ID. This option toggles between Business Dial and Personal Dial. Voice MailAccess cellular and enterprise voice mail. Directory QuerySearch for a user in the corporate directory. Add to ContactsAdd a user to the contact list. Re-ProvisionAfter initially installing the RoamAnywhere Dialer, you do not need to reprovision unless you get a new mobile device. Check for updatesWhen your mobile device is connected to an enterprise access point, you can check for RoamAnywhere Dialer software updates on the Mobility Router. AboutGet version information about RoamAnywhere Dialer. HelpAccess help about RoamAnywhere Dialer.
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Favorites View your favorite contacts in alphabetical order.
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Table 3-1 lists the RoamAnywhere Dialer icons.
Table 3-1. RoamAnywhere Dialer Icons Icon Name Description
RoamAnywhere Dialer
RoamAnywhere Dialer main icon.
VoIP Registration
Mobile device is registered, allowing you to make and receive VoIP calls using the enterprise WiFi network.
Enterprise Services
Mobile device is able to use Enterprise Services, such as directory query.
Cellular Data
Indicates this is a VoIP over Cellular Data call.
WiFi network
Indicates the call is on the WiFi network.
Cellular network
Indicates the call is on the cellular network. Indicates an outgoing or incoming call is routed directly over the cellular network without going through the business/enterprise (for example, a call is placed with Personal Dial enabled).
Cellular network call
Conference call
Indicates a conference call is active.
Forwarding
Indicates that call forwarding is enabled.
Do Not Disturb
Indicates that Do Not Disturb (DND) is enabled.
Voice mail
Indicates an enterprise voice mail message.
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Table 3-1. RoamAnywhere Dialer Icons (continued) Icon Name Description
Secure VoIP Registration
Mobile device is registered, allowing you to securely make and receive VoIP calls (Secure Remote Voice (SRV)) using the remote WiFi network.
Secure Enterprise Services
Mobile device is able to use Secure Enterprise Services (SES), such as directory query, home locations, and voice mail indicator.
Outgoing call placed
Indicates that you are placing a call.
Outgoing call connected
Indicates that an outgoing call has been connected.
Hold
Indicates that a call is on hold.
Incoming call
Indicates that a call is coming in.
Mute
Indicates the call is muted.
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Managing Calls
With RoamAnywhere Dialer, you can manage calls as you normally would. The phone screen becomes active when a call is received or placed and the in-call options display. For example, you can place a call on hold and take another call, switch between active calls, transfer calls to another number or your desk phone, access enterprise and cellular voice mail, and make ad-hoc conference calls. In-call options display on the bottom of the screen as shown in Figure 4-1.
Figure 4-1. In-Call Options
This chapter contains the following sections:

Receiving Calls on page 27 Placing Calls on page 28 Managing Ringers on page 30 Managing Personal Dial (Dual PersonaTM) Mode on page 30 Using Contacts and Call Log to Place Calls from RoamAnywhere Dialer on page 32 Making Emergency Calls on page 33 Using the Loudspeaker on page 34 Muting a Call on page 35
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Placing an Active Call on Hold on page 36 Switching Between Calls on page 37 Transferring Active Calls on page 38 Managing Conference Calls on page 39 Changing the Network Used While on an Active Call on page 41 Ending an Active Call on page 42 Accessing Voice Mail on page 42 How Outgoing Cellular Calls Are Listed in Your Bill on page 44 Changing Call Settings on page 45
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Receiving Calls
Receiving Calls
If RoamAnywhere Dialer features are enabled, the RoamAnywhere Dialer icon displays when there is an incoming call. You also see an icon indicating whether the call is a VoIP or cellular call.

AnswerPress the green Call key. IgnorePress the red End key.
Accepting or Declining a Call While on Another Call

You can take a call while on another call as you normally would. While you are on a call, the screen and call waiting tone indicate that there is another incoming call. To answer the incoming call, press the Call (green) key. The first call that you were on is put on hold, and the incoming call becomes the active call. For information about how to switch between calls, see Switching Between Calls on page 37.
NOTE If you are on a WiFi call and receive a cellular call, the cellular call is routed
to voicemail. To decline the incoming call, press the red End key.
Accepting Calls when the BlackBerry is Password Locked

The password for the BlackBerry device must be the same password used for the RoamAnywhere Dialer for the Dialer to accept the call. If you set a password to lock the BlackBerry and do not set the same password for the RoamAnywhere Dialer, the Dialer remains locked and incoming calls are answered on the native BlackBerry dialer.
NOTE If there is no password set for the BlackBerry native dialer, the
RoamAnywhere Dialer password setting must also remain empty. Enter the native BlackBerry dialer password on RoamAnywhere Dialer using the following steps:
1 2 3
Press the BlackBerry button > Preferences > General. Scroll to System Password. Enter the same password that was entered for the BlackBerry native dialer.
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Placing Calls
Placing Calls
To make a call with RoamAnywhere Dialer, proceed as you normally would to make a call. You can also use the RoamAnywheres Contacts and Log lists to make calls. If you are using RoamAnywhere Dialer to make a call over the cellular network, the call is initially routed to the enterprise before being placed to the number you are calling. The following types of calls are not routed through the enterprise:
Emergency calls (for example, 911 in the United States or 112 in European Union countries). Direct call number defined in server dial plan (for example, 411). Calls with numbers starting with an asterisk (*) or the pound sign (#) (for example, *646# to check remaining cellular plan minutes). Personal-mode calls (calls placed with Personal Dial mode enabled and to contacts marked as Personal-Dial contacts). Calls to cellular voice mail.
You cannot place or receive enterprise calls while you are on a call that is not routed through the enterprise. To make a call:
1
With the RoamAnywhere Dialer main screen active, enter the phone number you want to call. Press the green Call key.
Placing a Call While on an Active Call

You can make another call while on an active call by doing the following:
1
Select Hold to put the first call on hold.
Figure 4-2. Hold
Select the keypad, enter the new number and select Call.
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Placing Calls
NOTE If you are on a call using the enterprise network and enter the direct call
number defined in server dial plan number (for example, 411) or a phone number that starts with an asterisk (*) or pound sign (#), the call on the enterprise network is dropped. Calls to non-routable three-digit numbers (such as 911, 411, N11) or numbers starting with an asterisk or pound sign are placed directly using the cellular network and not routed through RoamAnywhere Dialer. You cannot simultaneously have an enterprise network call and a call routed directly through the cellular carriers network on the mobile device. If you have an active call and a call on hold, you can switch between the calls. For more information about switching between active calls, see Switching Between Calls on page 37. For information regarding making a call using the Presence feature, refer to Calling a Buddy While On Another Call on page 61
Placing Calls Using Directory Query

For information about how to place a call using a match from a directory query, see Placing a Call Using Directory Query on page 73 or Calling a Buddy on page 61.
Placing Calls when the BlackBerry is Password Locked

To lock the RoamAnywhere Dialer using a password, you must enter the same password used for the native BlackBerry client. You must also select the option to allow outgoing calls while the BlackBerry is locked.
NOTE If you set a password to lock the BlackBerry and do not set the
RoamAnywhere Dialer password with the same characters, RoamAnywhere Dialer remains locked.
NOTE If there is no password set for the BlackBerry native dialer, the
RoamAnywhere Dialer password setting must be empty. Enter the native BlackBerry dialer password on RoamAnywhere Dialer using the following steps:
1
From the BlackBerry Home screen, press the BlackBerry button > Settings > Options. Scroll to and select Password. Scroll to Allow Outgoing Calls While Locked and select Yes. Press the BlackBerry button > Save. Press the BlackBerry button > Close. Press the BlackBerry button >RoamAnywhere Dialer. Press the BlackBerry button > Preferences > General.
2 3 4 5 6 7
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8 9
Scroll to System Password. Enter the same password that was entered for the BlackBerry native dialer.
10 Press the BlackBerry button > Save. NOTE Placing a call when the device is password locked displays a popup showing
Device is locked. Scroll to and select Place Call to continue. The native dialer displays momentarily before RoamAnywhere Dialer displays.
Managing Ringers
By default when on the cellular network, the standard BlackBerry ringer is heard when a a call is received. When on the WiFi network, the normal ringer and vibrate mode are supported. Consult your BlackBerry Smartphone documentation for instructions on how to change your ringer settings.
Managing Personal Dial (Dual PersonaTM) Mode

By default, when you place a call with your mobile device while running RoamAnywhere Dialer, the call is routed through the enterprise (business), and the caller ID for your mobile device is your enterprise phone number. Calls routed through the enterprise give you access to one enterprise phone number, enterprise PBX features, and other features such as conference calling and transfer-to-desk-functionality. There might be occasions on which you want to place a call that is not routed through the enterprise and uses the phone number of the SIM card of your mobile device. The RoamAnywhere Dialer supports the Dual Persona feature, enabling Personal Dial mode. This feature allows you to place calls directly over the cellular network (not routed through the enterprise) and use the phone number associated with the SIM card of your mobile device as the caller ID. This allows you to switch between using your mobile device for personal use and for business without exiting the RoamAnywhere Dialer application. For example, if your enterprise phone number is 919-8000, this number is used as the caller ID when you make phone calls that are used in Business Dial mode. If the phone number of your SIM card is 555-4442, when you place a call with Personal Dial mode enabled, the caller ID used is 555-4442, and the call is directly placed over the cellular network.
NOTE When you enable Personal Dial mode, it stays in effect until Business Dial mode is selected.
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Enabling Personal Dial Mode

By default, Personal Dial mode is disabled. To enable Personal Dial mode, select the BlackBerry button > Personal Dial. The personal icon appears on the screen to indicate that Personal Dial is enabled.
Personal Dial mode enabled
After enabling Personal Dial mode, place a call as you normally do with RoamAnywhere Dialer. For information about accepting calls when the mobile device is locked, see Accepting Calls when the BlackBerry is Password Locked on page 27.
Enabling Business Dial Mode

Select the BlackBerry button > Business Dial.
Specifying Contacts as Personal Contacts

If there are people that you call often with Personal Dial mode enabled, you can add these contacts to a group named Agito Personal. The Agito Personal group is accessible as one of the groups in Contacts. When you call anyone in the Agito Personal group, the call is always placed with Personal Dial mode enabled.
NOTE You must have at least one contact for this procedure to function correctly.
To create a personal group:

1 2 3 4 5 6
From the Home screen, select Contacts > BlackBerry button. Scroll to New Group. Enter Agito Personal. Scroll to and select No Contacts. Select Add Member. Choose and select a member.
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Using Contacts and Call Log to Place Calls from RoamAnywhere Dialer
Press the Select button again and select Save Group.
Using Contacts and Call Log to Place Calls from RoamAnywhere Dialer
You can use the Contacts and Call Log on your mobile device in conjunction with RoamAnywhere Dialer. To make calls from Contacts and Log using the enterprise network, you must have a SIM card in the mobile device. If your mobile device does not have a SIM card, you cannot use Contacts or Log to make calls using the enterprise WiFi network, but you can make calls using the enterprise WiFi network if you dial the number from within the RoamAnywhere Dialer main screen. You can also still make emergency calls if there is no SIM card in the mobile device, provided that your cellular carrier supports this functionality.
Using Contacts to Place Calls

Access Contacts as you normally would, select the name of the contact and press the green Call button.
Using Call Log to Place Calls

From the RoamAnywhere Dialer main screen, press the green Call button to view the call log. Select a contact and press the green Call button again.
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Making Emergency Calls
Making Emergency Calls

To make a call to an emergency number, dial the emergency number as you normally would. Calls placed to emergency numbers are not routed through the enterprise. If you are on a call using the enterprise WiFi network and make a call to an emergency number, the non-emergency call is dropped. You can also make emergency calls if there is no SIM card in the mobile device if your cellular service provider supports this feature.
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Using the Loudspeaker
Using the Loudspeaker

While you are on an active call, you can turn on the loudspeaker.
IMPORTANT Do not hold the mobile device to your ear while the loudspeaker is
activated.
To activate the loudspeaker, select the Speaker option.
To deactivate the loudspeaker and continue the call using a handset, select Handset and resume speaking holding the device to your ear as normal.
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Muting a Call
Muting a Call
While you are on an active call, you can mute your line so that the other party cannot hear you.
To mute a call, select Mute.
To unmute a call, select Un-Mute.
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Placing an Active Call on Hold
Placing an Active Call on Hold
To place an active call on hold, select Hold.
To make the call active again, select Un-hold.
NOTE If the call you placed on hold is on the enterprise WiFi network, and you
move out of range of the network, the call becomes active again while the call is moved from the wireless to the cellular network. After the call is handed over to the cellular network, the call is put on hold. While the call is moved to the cellular network, the person that you were talking to can hear you.
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Switching Between Calls
Switching Between Calls

If you have one active call and one call on hold, you can switch between the calls.
To switch between calls, select Swap. The call that was active is put on hold, and the other call is now active.
If you have one active call and one call on hold and move out of range of the enterprise WiFi network, when the handoff from the wireless to cellular network occurs, the call that is on hold is dropped.
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Transferring Active Calls
Transferring Active Calls

While you are on an active call on your mobile device, use the Transfer function to transfer the call to a phone number that you specify or to your desk phone. If you transfer a call that is on the cellular network, the transfer takes longer than it does for a call on the enterprise WiFi network. A cellular transfer dials out a second call using the cellular interface. By default, when you transfer a call to your deskphone, the call is transferred to your enterprise extension, which is set in the Call Settings screen. If the PBX for your enterprise uses a phone number other than your extension to transfer active calls to your desk phone, you can specify that number in the Call Settings screen. For more information, see Changing Call Settings on page 45. For cell calls, Transfer is disabled if two calls are on-going.
Transferring Calls to a Specified Phone Number

While on an active call, to transfer a call to a specific phone number:
1 2
Select Transfer. A popup displays. Select Transfer or Transfer To Desk. The active call is put on hold.
a b
When transferring to a deskphone, enter the deskphone number. When transferring to a contact, enter the contacts number or select Contacts and then the name of the contact from the list.
Use the keypad to enter the phone number to which you want to transfer the call.
4 5
To end the transfer, select End Transfer. To end the original call, select End Call.
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Managing Conference Calls

You can use RoamAnywhere Dialer to initiate an ad-hoc conference call with two other people. When you originate a conference call, the calls you place to other conference call members must be routed through the enterprise. If you place a call directly over the cellular network, that call cannot be part of a conference call. You can originate a conference call with the mobile device connected to the enterprise WiFi network or using the cellular network (as long as the outgoing calls are routed through the enterprise.You can also originate a conference call while using Secure Remote Voice). To make a conference call: Depending on your mobile device, use one of the following procedures.
1 2
Place a call to one of the conference call members. While the call is active, select Conference.
Use the keypad to enter the number of the other conference call member. The first person that you called is put on hold.
NOTE You can originate a conference call only if you use the Conference option to
place the call to the third participant in the conference call. You cannot initiate a new call to the third participant while the second participant is on hold and establish a conference call with the two parties.
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After the second conference call member answers, select Join Conference to connect the first caller to the conference call. All conference call members are connected, and you see the last number that you dialed. Press Cancel Conference to end the conference.
NOTE If you originated the conference call, you cannot transfer the call from your
mobile device to your desk phone. Any of the conference call participants using a mobile device running RoamAnywhere Dialer can transfer the call to a desk phone.
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Changing the Network Used While on an Active Call
Changing the Network Used While on an Active Call

The default network used to place and receive calls is set using the Network preferences tab. (See Changing Network Preferences on page 79.) You can also change the network being used while you are on an active call. If you change the network used while on an active call, by default, you cannot change the network used again for 30 seconds. To change the network while on an active call:
1 2
Select Options > Network Selections. Select one of the following:
AutoIf the mobile device is within range of the enterprise WiFi network, calls are made and received using that network when possible. If the mobile device is not within range of the enterprise network, the cellular network is automatically used. CellUse only the cellular network. WiFiUse only the specified wireless network (WLAN). Cellular DataUse only VoIP over cellular data to place and receive calls.
IMPORTANT When selected, a warning message displays alerting that VoIP call
quality may vary depending on the carriers cellular data network.

IMPORTANT After this option is selected, manually turn the cellular radio off and
then on again from the BlackBerry home screen.

3
Select the BlackBerry button > Save.
Disconnecting from the Enterprise WiFi Network

You can disconnect the device from the enterprise WiFi network so that the device uses the cellular network to place and receive calls. From within the RoamAnywhere Dialer application, select the BlackBerry button > Disconnect WiFi.
Connecting to the Enterprise WiFi Network

If your mobile device is connected to the cellular network, you can connect the device to the enterprise WiFi network so that the device uses the WiFi network to place and receive calls if possible. From within the RoamAnywhere Dialer application, select the BlackBerry button > Connect to WiFi to use the enterprise WiFi.
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Accessing Voice Mail
Ending an Active Call

Press the red End key to end an active call. If you have one active call and another on hold, select the BlackBerry button > End All Calls to end both calls.

There are two types of voice mail that you can access from your mobile device:

Cellular voice mailVoice mail for the phone number of your mobile device Enterprise voice mailVoice mail for your enterprise (corporate) phone number
TIP For fast access to your cellular and enterprise voicemail, it is recommended to
configure a speed dial entry for enterprise voicemail on the E key, and for cellular voicemail on the W key.
Accessing Cellular Voice Mail

RoamAnywhere Dialer automatically tries to retrieve the cellular voice mail box number on your SIM card. If the number cannot be retrieved, you need to manually configure the phone number used to access the cellular voice mail by using the Advanced Preferences tab. For information about how to manually configure the cellular voice mail phone number, see Changing Advanced Preferences on page 81.
NOTE The call to access cellular voice mail is made directly over the cellular
network and is not routed through the enterprise. To access cellular voice mail:
1 2
Press the BlackBerry button. Scroll to and select Cellular Voice Mail. Voice mail is automatically dialed.
You are now connected to your cellular voice mailbox. Check your voice mail as you normally would.
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Accessing Enterprise Voice Mail

A voice mail indicator notifies you that there is voice mail waiting. To access corporate voice mail:
1 2
Press the BlackBerry button. Scroll to and select Enterprise Voice Mail. Voice mail is automatically dialed.
You are now connected to your corporate voice mail system. Access your mailbox as you normally would.
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How Outgoing Cellular Calls Are Listed in Your Bill
How Outgoing Cellular Calls Are Listed in Your Bill

By default, when RoamAnywhere Dialer is running, any outgoing calls you place while on the cellular network are routed through the enterprise (using an enterprise access number assigned by your system administrator) before being placed to the phone number you are trying to call. When you make calls while connected to your corporate or remote (if your system supports Secure Remote Voice) WiFi network or VoIP over cellular data, these calls are not listed in your cellular bill. When you receive your cellular bill, any outgoing calls placed using the cellular network while RoamAnywhere Dialer was running are not listed as the phone numbers that you placed calls to. All outgoing calls list the enterprise access number as the number that was called, rather than the phone number that was dialed. For example, if you placed a call to (408) 919-8000 and the enterprise access number is (408) 555-1515, the number that appears on your phone bill is not listed as (408) 919-8000. Rather, it is listed as (408) 555-1515. For information about your companys enterprise access number, see your system administrator. If you or your system administrator changed the default setting so that some or all outgoing calls made while on the cellular network are placed directly over the cellular network, those calls will be included in your bill. Any calls that you made with Personal Dial mode enabled or to contacts that are marked as a Personal Dial Mode contact appear in your bill.
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Changing Call Settings

You can specify how calls to your enterprise phone number get routed to your mobile device. You can specify one of the following options:

Call ForwardForward all calls to a specified phone number or voice mail. Do Not Disturb (DND)Have your desk phone ring and mobile device not ring for all incoming calls. Transfer to DeskDefine the enterprise phone number that is used when you transfer calls to your desk phone. By default, the extension of your enterprise phone number is used when transferring an active call from your mobile device to your desk phone. Reverse Dial Using this feature can potentially reduce the cost of the call. This number enables the calling party to pay for the call, automatically changing an outbound mobile call into an inbound call. This feature is only available only when a data connection is available (wifi/packet data). The conference feature is not supported in reverse dial mode.
NOTE The Reverse Dial option is only available after the RoamAnywhere Mobility
Router enables the feature for the individual user. To change call settings:
1
In the RoamAnywhere Dialer main screen, select the BlackBerry button > Call Settings. The Call Settings screen appears. Navigate to one of the following:
Call ForwardForwards incoming calls to a specified phone number.
NoneNo incoming calls are forwarded, and all calls are sent to the mobile device. Forward to Voice MailAll incoming calls are immediately forwarded to voice mail. Incoming calls to your enterprise phone number do not ring on your desk phone or mobile device. OtherSpecifies that all calls are forwarded to a specific phone number. After you select this option, enter the phone number to which calls are forwarded, and select OK.
NOTE If you select the Other option and select Cancel without entering a phone
number, the setting reverts back to the previous setting.
DND(Do Not Disturb) When enabled, only your desk phone rings for all incoming calls to your enterprise phone number. Your mobile device does not ring.
OnEnabled. Your desk phone rings for all incoming calls and the mobile device does not ring. OffDisabled. Your mobile device rings.
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Managing Calls
Transfer To DeskBy default, the extension of your enterprise phone number is used when transferring an active call from your mobile device to your desk phone. If the PBX for your enterprise uses a phone number other than your extension to transfer active calls to your desk phone, you can specify that number. If you need more information about which number your PBX uses to transfer calls, contact your system administrator. To change the phone number used to transfer calls to your desk phone:
a b
Scroll to Transfer To Desk, and select Options > Change. Enter the phone number or extension that is used when transferring active calls to your desk phone. Select OK.
c 3
Select the BlackBerry button > Save to save your settings, or Back to return to the RoamAnywhere Dialer main screen.
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Presence
After installing RoamAnywhere Dialer, the primary dialer interface on your mobile device displays your status and location (Presence) in the system, as well as the presence of others (aka buddies) configured in the enterprise and registered on the Server. Presence is automatically adjusted and updated to the status set on the Server, for example, if you are currently available, in a meeting, or traveling. A Presence license must be configured on the RoamAnywhere Mobility Router before using the Presence features on the client, including sending and receiving calls from a Buddy and accessing Directory Query (searching). Texting and other forms of keypad entered communications are not enabled. Refer to the ShoreTel Mobility Router Administrators Guide for more information. This chapter contains the following sections:

Presence Icons on page 48 Accessing Presence on page 50 Setting Presence on page 51 Setting Location on page 52 Editing the Presence Message on page 53 Adding and Deleting Buddies on page 54 Setting a Buddys Access Level on page 56 Viewing Buddy Details on page 56 Sorting the Buddy List on page 58 Logging In/Out on page 59 Sending Email to a Buddy on page 60 Calling a Buddy on page 61 Calling Voice Mail on page 63 Searching for a Buddy on page 64 Changing the ID and Password on page 66
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Presence
Presence Icons
Presence Icons
The following icons show the user's presence status:
Table 5-2. Status Icons Status Icon Description
Available
Away
Busy
Do Not Disturb (DND)
Inactive
In a Meeting
In a Conference
Offline
Be Right Back (BRB)
Out of the Office
In a Call
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Presence Icons
The following table describes location icons:

Table 5-3. Location Icons Status Icon Description
Home
On the Road
Office
Custom Location
Access Levels
The following Access Levels are supported:

Company Personal Team Public Blocked

IMPORTANT Depending upon your mobile device and your Server, and how each
has been configured, the following options might be accessed differently or displayed differently from the examples in the following sections.
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Presence
Accessing Presence
Accessing Presence
RoamAnywhere Dialer is integrated with your mobile devices dialer.
NOTE When enabling Presence for the first time, a popup may display asking to
confirm your user name (Enter Presence ID) and password (Enter Presence Password). This could occur if your Server user name differs from your ShoreTel Mobility Router user name. To resolve this authentication, enter your user name and password to continue. To access Presence:
1 2
Select the BlackBerry button to view the Menu items. Select RA Dialer. All buddies currently active in the network display along with a Presence status icon.
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Presence
Setting Presence
Setting Presence
Setting Presence status allows Buddies to view your availability. To set your status:
1
From the home screen, select the BlackBerry button > Applications > RA Dialer. Press the select (center) button to select your Buddy name at the top of the Presence screen. A pop-up menu displays. Select Set Presence.
Choose a status from the list. Note that depending upon the chosen status, the color indicator next to your Buddy name changes. Refer to Table 5-2 for detailed information.
Your default status is linked to the Microsoft OCS status displayed by the server. You can override that status by selecting any of the settings in Table 5-2. Select Reset to return to the default status.
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Presence
Setting Location
Setting Location
Setting your location allows other Buddies to view your location status. To set your location:
1
From the home screen, select the BlackBerry button > Applications > RA Dialer. Press the select (center) button to select your Buddy name at the top of the Presence screen. A pop-up menu displays. Select Set Location.
Choose a location from the list. Note that depending upon the chosen location, the indicator next to your Buddy name changes. Refer to Table 5-3 for detailed information.
a b
Choose Custom Location to specify a user-defined location. In the Enter location name field, use the keypad to type in the details of the location. Select OK to continue and display the new location message, or Cancel to return to the Presence window without saving changes.
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Presence
Editing the Presence Message
Editing the Presence Message

The Presence message is an outgoing message from you, to be viewed by all Buddies. To edit your Presence message:
1
From the home screen, select the BlackBerry button > Applications > RA Dialer. Press the select (center) button to select your Buddy name at the top of the Presence screen. A pop-up menu displays. Select Edit Message.
In the Display Message field, use the keypad to type in the message.
Select OK to continue and display the new outgoing message, or Cancel to return to the Presence window without saving changes.
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Presence
Adding and Deleting Buddies

Use the Buddy list function to add and delete Buddies.
Adding Buddies
To add a Buddy:
1
From RA Dialer, select the BlackBerry Button > Presence Options > Add a Buddy.
In the Enter buddy field, type in the name of the Buddy as entered on the enterprise server. Select OK to continue and display the new Buddy, or select Cancel to return to the Presence window without saving changes.
NOTE Adding a Buddy presents a notification prompt on the device of the Buddy
being added. In the notification window, select the Access Type of this user, then select Add to Buddy List. Refer to Presence Icons on page 48 for information on Access levels.
Deleting Buddies
One or more Buddies can be deleted from the Buddy list. To delete one Buddy:
1
From RA Dialer, select a buddy.
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Presence
Select the center button.
Select Delete Buddy. The Buddy is now deleted.
To delete all Buddies:

1 2
From RA Dialer, select the BlackBerry Button > Presence Options . Select Delete All.
The Buddy list now displays without any associated Buddies.
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Presence
Viewing Buddy Details
Setting a Buddys Access Level

Buddies can be given different access levels in your network. Refer to Access Levels on page 49 for a list of access levels.
has been configured, the following options might be accessed differently or displayed differently from the examples in the following sections. To change a Buddys access level:
1 2 3 4
From the home screen, select Menu > Applications > RA Dialer. Select a Buddy. Press the keypads center button. Select Access Level.
Select the appropriate access type. The buddys access level updates.
NOTE The valid selections in order of priority are Personal, Team, Company,
Public, and Blocked where Personal has the highest priority (the user's location can be seen by all buddies who are set to Personal), Team is the second highest priority (the user's location can be seen by all buddies set to Team or Personal), etc. Public has the lowest access level. A Blocked user can not follow the Buddys status, nor is this information visible.

Buddy information including status, location and contact information is viewed in the Details area for each Buddy.
has been configured, the following options might be accessed differently or displayed differently from the examples in the following sections.
1 2
From the home screen, select Menu > Applications > RA Dialer. Select a Buddy.
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Press the keypads center button. Select View details.
Information relevant to this Buddy displays, including status, location, access level, and contact information. This information is read-only by anyone other than this Buddy.
Select OK to return to the main Presence window.
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Sorting the Buddy List
Sorting the Buddy List

Use the Sort feature to change the order in which Buddies are displayed. To sort Buddies:
1
From the home screen, select the BlackBerry button > Applications > RA Dialer. Select the BlackBerry Button > Presence Options > Sort Buddy List.
Choose the preferred method of viewing the Buddy list. The options are By Name, By Availability or By Location.
The Buddy list updates accordingly.
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Presence
Logging In/Out
Logging In/Out
To logoff the Server:
1 2 3
From the home screen, select Menu > Applications > RA Dialer. Select the BlackBerry Button > Presence Options. Select Logout.
You are now logged out of OCS.
To login to the Server:

1 2
From the home screen, select Menu > Applications > RA Dialer. Select Login. You are now logged in to OCS.
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Presence
Sending Email to a Buddy
Sending Email to a Buddy

The following procedure assumes your devices native email settings have been previously configured. To send a buddy email:
1 2 3 4
From the home screen, select Menu > Applications > RA Dialer. Select a Buddy. Press the keypads center button. Select Email.
The native email applications associated with the Office Communicator Server display. Select an application by which to send the message and follow the native application instructions for sending the email.
After the message is sent, the main Presence window displays. A brief pop-up message advises that your message has been sent.
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Presence
Calling a Buddy
Calling a Buddy
Use the Call feature to call a Buddys cellular or enterprise device when the device is configured on the Server. Refer to the ShoreTel Mobility Router Administrators Guide for more information. To call a Buddys device:
1 2 3 4
From the home screen, select Menu > Applications > RA Dialer. Select a Buddy. Press the keypads center button. Select Call Cell, Call Work or Call Home.
If the Buddys cellular device, enterprise device or home number is configured on the Server, the corresponding number is called.
NOTE If a number is not configured, the option is not available.
Calling a Buddy While On Another Call

You can call a Buddy when a call is in progress. The first call is placed on hold when the second party is called. It is not necessary to manually place the first call on hold. To call a Buddy when already on a call:
NOTE If a number is not configured, the option is not available. 1
Select Options
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Presence
Calling a Buddy
Select Buddy List.
3 4 5
Select a Buddy. Press the keypads center button. Select Call Cell, Call Work or Call Home.
If the Buddys cellular device, enterprise device or home number is configured on the Server, the corresponding number is called. These options do not display if the numbers are not configured on the Server.
The first Buddy is automatically placed on hold.
To make a call to someone not on the Buddy List when on a call with a Buddy:
1 2 3
Select Dialer. Use the dialer or use the Contacts list to access your contacts. The Buddy is automatically placed on hold.
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Presence
Calling Voice Mail
Calling Voice Mail

Use the Call Voice Mail feature to access your cellular or enterprise voice mail from the Presence screen. This function is active only when there is voice mail. The voice mail indicator icon shows if a voice mail message is waiting. To call voice mail:
1
From the home screen, select the BlackBerry button > Applications > RA Dialer. Press the select (center) button to select your Buddy name at the top of the Presence screen. A pop-up menu displays. Select Call Voice Mail.
In the pop-up window, select Enterprise Voice Mail or Cellular Voice Mail. The number dialed is based on the information configured on the Server.
Refer to the RoamAnywhere Mobility Router Administrators Guide for more information.
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Presence
Searching for a Buddy

You can use the Directory Query feature from the Buddy list. This option allows you to search for a user based on name or number. To make a search using the Directory Query feature from the Buddy list, choose one of the following methods:
1 2 3
From the home screen, select Menu > Applications > RA Dialer. Select the BlackBerry Button > Presence Options. Select Search Buddy.
Enter the first few letters of the Buddys name and select Search.
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Presence
Select Add Buddy. The Buddy is now added to the Buddy list.
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Presence
Changing the ID and Password
Changing the ID and Password

The RoamAnywhere solution does not require customers to use the same User ID as their Presence infrastructure (e.g. Microsoft OCS 2007 R2). This option allows users to login with a different Presence ID. To change the Presence ID of the client:
1 2 3
From the home screen, select Menu > Applications > RA Dialer. Select the BlackBerry Button > Presence Options. Select Change ID/Password.
Enter the new Presence ID and Password and click OK.
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Managing Secure Remote Access
Secure remote access allows you to use the following features:
Secure Remote Voice (if your RoamAnywhereTM solution is licensed for it) allows you to securely place and receive calls using any WiFi network or VoIP over cellular data network outside of the enterprise. Secure Remote Voice uses Secure Sockets Layer (SSL) to ensure that your calls are secure. You can Secure Remote Voice from home or any other WiFi hotspot and have access to PBX and desk-phone features, just as you do when you are in the enterprise. Secure enterprise services such as directory query are accessed using a WiFi network that is not in the enterprise network or a cellular packet-data network.
Depending on how your system administrator configured your account, you might have access to Secure Remote Voice or secure enterprise services or both. Contact your system administrator if you are not sure whether you have secure remote access enabled on your account.
NOTE When outside of WiFi coverage, BlackBerry Enterprise Server (BES) service
is required on devices in order to perform the following tasks, and do not require Agito Secure Enterprise Services to be enabled:

Upload Logs Check for Updates Provision/Re-provision Directory Query functions
This chapter contains the following sections:

Before You Begin on page 68 Creating a WiFi Access Point on Your Mobile Device on page 68 Creating a Preferred Data Connection on page 69 Verifying that Secure Remote Voice Is Enabled on page 70 Verifying that Secure Enterprise Services Are Enabled on page 70
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Creating a WiFi Access Point on Your Mobile Device
Before You Begin

Perform the following tasks before using Secure Remote Voice and Secure Enterprise Services:
Verify that Secure Remote Voice and secure enterprise services are accessible with your RoamAnywhere user account. Create a WiFi access point on your mobile device for a non-enterprise WiFi network. Create a packet-data access point on your mobile device for the cellular packet-data network. Configure and connect to a non-enterprise WiFi network using your mobile device. Add the non-enterprise WiFi network as a preferred connection in RoamAnywhere Dialer.
If you are using a WiFi from a hotspot or similar network, you might need to access a public Web page after creating a WiFi access point on your mobile device so that you can enable access to the Internet. After you have established Internet connectivity, you can then add the access point as a preferred connection in RoamAnywhere Dialer.
NOTE Before you prepare to use Secure Remote Voice or access secure enterprise
services, verify that your RoamAnywhere user account is configured to use these features. If you are not sure whether you are authorized to use these features, contact your system administrator.
Creating a WiFi Access Point on Your Mobile Device

Before you create an access point on your mobile device, make sure that you have the following information:

Name of the WiFi network Security mode for the access point Authentication used by the WiFi network If required by the WiFi network, the method of encryption used If applicable, your credentials (used for authentication) for the WiFi access point. (This information is necessary if you need to set up a WiFi access point on your mobile device.)
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Creating a Preferred Data Connection
To check if your mobile device has one or more access points set up:
1
Select BlackBerry button > Manage Connections > Wi-Fi Options.

IMPORTANT A list of access points and Any displays. If an access point or multiple
access points have been previously set up, you can define any of these access points as a preferred data connection, or you can select Any to allow the device to connect to any access point in range. See Creating a Preferred Data Connection on page 69 for mor einformation.
IMPORTANT If there are no access points listed, you need to create one using
Setting Up a WiFi Access Point on Your Mobile Device on page 6.
Creating a Preferred Data Connection

Before accessing remote enterprise services with a cellular packet-data network, you must specify the packet-data access point that you want to use as a preferred data connection in RoamAnywhere Dialer. Doing so allows the mobile device to connect to the cellular packet-data network and get registered. To add a packet-data access point as a preferred data connection:
1
In the RoamAnywhere Dialer main screen, select the BlackBerry button > Manage Connections > Mobile Network Options. Verify the Data Services selection is on. If off, select the option and scroll to on. The option saves automatically. Select BlackBerry button > Preferences > Network > BlackBerry button > Manage Cellular Data Connection. A list of packet-data access points and Any displays. Navigate to the packet-data access point that you want to add as a preferred data connection, or select Any to allow the device to connect to any packet-data access point in range. Press the scroll key to select the check box for the access point. If the check box is selected, pressing the scroll key clears the check box. If the check box is not selected, pressing the scroll key selects the check box. Repeat for each packet-data access point you want to add as a preferred data connection. Select BlackBerry button > Save.
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Verifying that Secure Enterprise Services Are Enabled
Verifying that Secure Remote Voice Is Enabled

After adding the remote WiFi network as a preferred connection in RoamAnywhere Dialer, the mobile device automatically connects to the WiFi network and gets registered with your organization's IP-PBX system. If the secure VoIP registration icon is present, the mobile device is registered, which indicates that VoIP is available. The icons presence does not guarantee that all calls are made or received using the WiFi network. By default, the RoamAnywhere solution determines whether to route a call using VoIP based on the signal strength of the WiFi network, even if VoIP is available. Secure Remote Voice When attempting to place a call in an area that has no cellular coverage, while connected to WiFi with Secure Remote Voice, and the RoamAnywhere Mobility Router is set to "Block Remote VoIP Calls if Cell Coverage Is Not Available", (Configure > Users and Groups > Groups > Options) the following message displays:
Verifying that Secure Enterprise Services Are Enabled

After adding the remote WiFi access point as a preferred connection in RoamAnywhere Dialer, the mobile device automatically connects to the WiFi network and attempts to register for secure enterprise services. In the main RoamAnywhere Dialer screen, verify that the secure enterprise services registration icon is present. The following icons display:
Secure VoIP Connection
Secure Enterprise Services When the secure enterprise services registration and Secure VoIP Connection icons are present, you can securely access enterprise services such as directory query and the enterprise voice mail indicator.
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Searching the Corporate Directory Using RoamAnywhere Dialer
If your company uses an LDAP-based corporate directory server and your system administrator has configured the RoamAnywhere Mobility Router to query that directory server, RoamAnywhere Dialer allows you to search the corporate directory from your mobile device. If your mobile device is connected to the enterprise WiFi network, you can search the corporate directory. If you are outside the enterprise WiFi network, you can search the corporate directory only if your system administrator has configured your RoamAnywhere user account to access enterprise services using a remote WiFi network or cellular packet-data network (for example, GPRS). Searching the corporate directory using a remote WiFi or cellular packet-data network is a secure transaction. This chapter contains the following sections:

Using the Corporate Directory outside of the Enterprise on page 72 Searching the Corporate Directory on page 72

Placing a Call Using Directory Query on page 73 Viewing Additional Information for a Directory Query Match on page 73 Adding a Directory Query Match to Contacts on page 74
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Searching the Corporate Directory
Using the Corporate Directory outside of the Enterprise

If your system administrator has configured your RoamAnywhere account to use secure enterprise services, you can use the following networks to search the corporate directory when outside of the office:
NOTE Connect the device to the BlackBerry Internet Service (BIS) or the
BlackBerry Enterprise Server (BES). Use the BES to control all permission settings locally on the device itself. Please see your System Administrator to verify your device is BES-connected.
Cellular packet-data network Use the data network of your cellular service provider to access the corporate directory. The network depends on your service provider and the networks your mobile device supports. If you search the corporate directory using a cellular data network, you incur data charges, based on your service plan. For information about your mobile device and cellular service plan, contact your cellular service provider or your system administrator.
WiFi network outside of the enterprise If you can establish a connection to a WiFi network with your mobile device, you can search the corporate directory.
If you are not sure whether you have access to the corporate directory outside of the office, contact your system administrator. For information about how to set up your mobile device to access secure enterprise services, see Managing Secure Remote Access on page 67.

If your mobile device is connected to the enterprise WiFi network, you can search the corporate directory just like you can using your desk phone. If you have access to secure enterprise services, you can also search the corporate directory using a remote WiFi or cellular packet-data network. To search the corporate directory:
1
From the RoamAnywhere Dialer main screen, select the BlackBerry button > Directory Query.
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Enter a string of letters or numbers that you want to search for in the corporate directory, and select OK. If you entered a string of letters, RoamAnywhere Dialer searches for the string against the initial letters in the first names listed in the corporate directory. If you entered a string of numbers, RoamAnywhere Dialer searches for the string against the first numbers of phone numbers in the corporate directory. If any names in the directory match the string that you typed, those names appear. Note that all first or last name matches display, for example, entering CH displays Chris User, Christina User, and User Christiansen. If no names in the directory match the string that you typed, a message informing you that no matches were found appears.
After getting a list of matches for the search, you can then perform the following tasks:

Placing a Call Using Directory Query on page 73 Viewing Additional Information for a Directory Query Match on page 73 Adding a Directory Query Match to Contacts on page 74
Placing a Call Using Directory Query

You can call a person who is in the directory search match list using the contact information from the list instead of manually dialing the persons phone number. To place a call using a directory search match:
1
From the list of directory search matches, use the scroll key to navigate to the person that you want to call. To place a call, do one of the following:

Select the BlackBerry button > Call. Press the green Call key.
Viewing Additional Information for a Directory Query Match

If your directory search provides any matches, you can get additional information for a particular person. To view details about a Directory Query match:
1
From the list of Directory Query matches, navigate to the person for which you want more information. Select the BlackBerry button > Details. Any available contact information about the person in the corporate directory is listed, including:
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User Id Full Name Office Phone1 Office Phone2 Cell Phone1 Cell Phone2 Home Phone1 Home Phone2 Email Fax Work Address Work City Work State Work Zip Work Country Home Address Home City Home State Home Zip Home Country
The contact information that is listed depends on the information that is in the corporate directory. For example, if there is no home phone number listed in the corporate directory, no home phone number is shown in the list of additional contact information.
Adding a Directory Query Match to Contacts

You can add the contact information from any directory query match to your mobile devices local Contacts. To add a Directory Query match to your Contacts:
1
From the list of directory search matches, use the scroll key to navigate to the person that you want to add to your Contacts. Select the BlackBerry button > Add Contact.
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Do one of the following:
To add the person to the Contacts, select Create New. A confirmation message appears after the contact is added.
After adding the information, press the BlackBerry button > Save.
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Changing RoamAnywhere Dialer Preferences
You can configure basic RoamAnywhere Dialer preferences, such as the Mobility Router IP address your mobile device is connected to and the network that your mobile device connects to for calls. You can also configure advanced preferences, such as the phone number required to access enterprise voice mail, whether RoamAnywhere Dialer automatically starts when your mobile device is powered on, and the power-save mode that the mobile device uses. This chapter contains the following sections:

Changing General Preferences on page 78 Changing Network Preferences on page 79 Changing Advanced Preferences on page 81 Uploading Logs to the ShoreTel Mobility Router on page 82 APN Setting on BlackBerry on page 84
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Changing General Preferences
Changing General Preferences

If necessary, you can change the IP address or fully qualified domain name (FQDN) of the Mobility Router to which the mobile device connects. You can also view your internal corporate extension, but you cannot change it. To change general preferences:
1
In the RoamAnywhere Dialer main screen, select the BlackBerry button > Preferences. The General tab is active. To change the IP address of the RoamAnywhere Mobility Router, use the select key to navigate to Mobility Router Address. Type the new IP address or FQDN of the Mobility Router.
NOTE Do not change the IP address or FQDN unless advised to do so by your
system administrator. If you change the IP address or FQDN to a Mobility Router for which your mobile device is provisioned and set up properly, the provisioning data that was created during RoamAnywhere Dialer installation is deleted. If this happens, you must run RoamAnywhere Dialer again to reprovision your mobile device. An example of an IP address is 10.1.2.3, and an example of an FQDN is server1.example.com. Tip: On some mobile devices, press the 1 key to type a period (.) if you are entering an IP address.
4
Verify your extension. This field is read-only; you cannot change your extension using RoamAnywhere Dialer. Verify the Remote Access Address, the IP address used to access RoamAnywhere secure enterprise services. This field is read-only.
NOTE This value is assigned during the installation or provisioning process.
6 7
Select the BlackBerry button > Save. Do one of the following:

Select Back to return to the RoamAnywhere Dialer main screen. Use the select key to navigate to the Network tab. For information about changing network preferences, see Changing Network Preferences on page 79. Use the select key to navigate to the Advanced tab. For information about changing advanced preferences, see Changing Advanced Preferences on page 81.
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Changing Network Preferences

You can perform the following tasks when changing RoamAnywhere Dialer Network preferences:
Specify the network to be used when calls are made or received. If the device is not within range of the enterprise WiFi network, the cellular network is used. Specify the access points (APs) that the mobile device connects to when in range of the network. You can select one or more access points as the preferred access points. Make sure that the access points selected can connect to the enterprise WiFi network. If you select multiple access points, the APs that you added and have been used most recently are the first APs that the mobile device tries to connect to first. If you have Secure Remote Voice and secure enterprise services enabled for your account, you can also choose one or more remote WiFi networks as preferred connections, which are used when you are in range of those networks.
Specify the packet-data access points that the mobile device uses for connectivity to a cellular packet-data network. If you have Secure Remote Voice and secure enterprise services enabled for your account, you can use a packet-data network connection to securely make calls and use enterprise services. If Secure Remote Voice is enabled for the RoamAnywhere solution for your enterprise, you can also specify a home location as a preferred connection, allowing you to make VoIP calls using the WiFi network of the home location.
To change network preferences:

8 1
In the RoamAnywhere Dialer main screen, select the BlackBerry button > Preferences. Use the scroll key to navigate to the Network tab. To change the network to which the mobile device connects to, use the scroll key to navigate to Network Selection.
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Select the displayed option to view a dropdown list to select from.
AutoIf the mobile device is within range of the enterprise WiFi network, calls are made and received using that network when possible. If the mobile device is not within range of the enterprise network, the cellular network is automatically used. CellUse only the cellular network. WiFiUse only the specified wireless network (WLAN). Cellular DataUse only VoIP over cellular data to place and receive calls.
NOTE The Auto setting does not use the cellular data connection to make calls.
This setting switches between WiFi and Cell networks. When the cellular data connection is selected, handovers are not performed unless a manual handover is initiated.
NOTE Cellular Data is supported on the 3G (or greater) network. 5
To change the Preferred WiFi Connection for RoamAnywhere Dialer, use the following instructions to view a list of configured access points.
a b
Select the BlackBerry button > Preferences > Network > BlackBerry button Manage WiFi Connections. Press the scroll key to select or clear the check box for the access point. If the check box is selected, pressing the scroll key clears the check box. If the check box is not selected, pressing the scroll key selects the check box. Repeat these steps for each access point you want to change.
To create a new access point, select New WiFi Connection.
To specify Preferred Data Connection, use the scroll key to navigate to Preferred Data Connection.
a b
Select the displayed option to view a dropdown list of access points to select from. Select or clear the access points that you want to use as preferred data connections. Press the BlackBerry button > Save.
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Changing Advanced Preferences
Changing Advanced Preferences

You can perform the following tasks when changing RoamAnywhere Dialer Advanced preferences:

Specify the phone number or extension used to access enterprise voice mail. Specify the protocol used to establish the secure tunnel with the Mobility Router for Secure Remote Voice and secure enterprise services. Specify the phone number used to access cellular voice mail. Specify the power-save mode that the mobile device uses:
Always OnAlways search for one of the defined preferred access points and maintain a connection if within range. Enterprise OnlyIf the mobile device is in range of the enterprise, a WiFi connection is maintained. If the mobile device is not in range of the enterprise, no attempts are made to connect to a preferred access point. Calls OnlyOnly make a connection to a preferred access point when calls are placed or received.
Specify whether RoamAnywhere Dialer automatically starts when the mobile device is powered on. When you first started RoamAnywhere Dialer, you were asked whether you wanted to enable RoamAnywhere Dialer to automatically start when you power on the mobile device. You can change this option as part of RoamAnywhere Dialers Advanced preferences. We recommend that you enable RoamAnywhere Dialer to automatically start when the mobile device is powered on. Enabling this option allows you to continue receiving enterprise calls after a mobile device reboot.
Specify the type and level of entries that are saved in the Log.
To change advanced preferences:

1
In the RoamAnywhere Dialer main screen, select the BlackBerry button > Preferences. Use the select key to navigate to the Advanced tab. Navigate to Enterprise Voice Mail. Use the del button to erase the currently displayed number. Enter the phone number or extension used to access enterprise voice mail. If there is no number displayed, enter the phone number or extension. Select OK. Navigate to Cellular Voice Mail Number.
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Uploading Logs to the ShoreTel Mobility Router
Use the del button to erase the currently displayed number. Enter the phone number or extension used to access cellular voice mail. If there is no number displayed, enter the phone number. The cellular voice mail number is the phone number that RoamAnywhere Dialer calls to access cellular voice mail for the mobile device. The phone number for the mobile device is usually used to access voice mail.
Navigate to RoamAnywhere Dialer. When you first started RoamAnywhere Dialer, you were asked whether you wanted RoamAnywhere Dialer to automatically start when you power on the mobile device. Your response set the AutoStart value until you change it here.
Select Enable or Disable.

NOTE Selecting to disable RoamAnywhere Dialer clears all user settings. This
feature is useful if someone else uses the device; the previous users settings are not displayed.
10 Navigate to Power Save Mode, and select one of the following:
Always OnThe mobile device always searches for one of the specified preferred access points and maintains a connection if within the range of the enterprise WiFi network. Selecting this option might reduce the devices battery life. Enterprise OnlyIf the mobile device is in range of the enterprise, a WiFi connection is maintained. If the mobile device is not in range of the enterprise, no attempts are made to connect to a preferred access point. Calls OnlyIf the mobile device is within range of the preferred access point, a connection to the access point is made only when calls are placed or received.
11 Navigate to Tunnel Protocol:
UDPSpecifies User Data Protocol as the protocol used for the secure tunnel.
12 Navigate to Log Level and select Errors, Info or Debug. 13 Press the BlackBerry button > Save.

Logs can be collected while making and receiving calls. If a problem occurs, the logs, along with a short description of the problem, can then be uploaded to the Mobility Router for evaluation.
NOTE A WiFi or cell-data connection is required for this feature.
Enabling Logging
Logging must be enabled before uploading logs to the Mobility Router.
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From the RoamAnywhere Dialer, select the BlackBerry button > Preferences > Advanced. Scroll to Log Level and select Debug.
Select Debug
Select Back and Save your changes as prompted. The client logs are now enabled for all calls made on this device.
Uploading Logs
You can upload various types of logs to the ShoreTel Mobility Router.
1
From the RoamAnywhere Dialer, select the BlackBerry button > Preferences > Advanced. Press the BlackBerry button > Upload Logs.
3 4 5 6
Optionally, enter a brief description of the nature of the error. Click OK. The log is sent. Select Close to return to the main Dialer menu. In addition, you may opt to send a separate email to your support organization with your name and the statistics of the error, including what happened, time, of day, etc.
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APN Setting on BlackBerry
APN Setting on BlackBerry

Access Point Name (APN) is a computer protocol that allows a users computer to access the internet using the mobile phone network, and uses the mobile devices configurable network identifier when connecting to a GSM carrier. The carrier uses this identifier to determine what type of network connection should be created, for example, what IP addresses should be assigned to the wireless device, what security methods should be used, and/or how should it be connected to some private customer network. Set the APN to provision and register the RoamAnywhere Client with the ShoreTel Mobility Router. Without setting the APN, or setting the APN with incorrect parameters, may cause the BlackBerry provisioning and/or registration to fail. To set the APN:
1
From the main BlackBerry screen, select > Settings > Options > Advanced Options > TCP/IP.
2 3
Select APN Settings Enabled. In the APN: field, set the correct APN value. This value varies amongst carriers and can be found in the Internet. For example: http://www.blackberryfaq.com/index.php/ Carrier_specific_APN/TCP_settings This information can also be obtained from the Service Provider.
4 5
Select APN Authentication Enabled. Enter the correct username in the Username for APN: field. The username can be found in the Internet, or can be obtained from the Service Provider. Enter the correct password in the Password for APN: field. The password can be found in the Internet, or can be obtained from the Service Provider.
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Troubleshooting
The following provides troubleshooting tips for RoamAnywhere Dialer:
Phone calls are on the cellular network rather than the WiFi network when in range of the enterprise WiFi network. Check the following in RoamAnywhere Dialer on the mobile device:
1 2
Select the BlackBerry button. Verify that the Disconnect WiFi option is listed, which indicates that the mobile device is connected to the WiFi network.
Also check the following:

1 2 3
Select the BlackBerry button > Preferences. Scroll to the Network tab. Verify that the Network Selection option is set to WiFi or Auto.
When people call my enterprise phone number, my mobile device does not ring. Check the following in RoamAnywhere Dialer on the mobile device:
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Troubleshooting
When people call my enterprise phone number, my mobile device does not ring. Check the following in RoamAnywhere Dialer on the mobile device:
1 2
Select the BlackBerry button > Call Settings. Verify the following settings:

Call Forward is set to None. DND is set to Off. Transfer To Desk is set to None.
Check the following in the RoamAnywhere User Portal:

1 2 3
In the navigation pane, select My Settings > Profile. The Profile page appears in the main pane. Click the Line tab. Verify that the Forwarding Number field is empty.
No notification appears on my mobile device when there is a new enterprise voice mail. Check the following in the RoamAnywhere User Portal:
1 2 3 4
Select My Settings > Profile. Click the Options tab. Verify that the Cellular Voice Mail Indicator check box is selected. If the check box is not selected, select it, and then click Apply.
My cellular voice mail is not accessible from RoamAnywhere Dialer. Check the following on your mobile device:
1 2 3
Select the BlackBerry button > Preferences. Scroll to the Advanced tab. Check the Cellular Voice Mail Number setting. You must provide the phone number used to access your cellular voice mail. This number is typically your cellular phone number. If you enter your cellular phone number and still cannot access cellular voice mail, contact your system administrator or cellular service provider.
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Mobility 4.5 Blackberry User Guide

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RoamAnywhere Users Guide for BlackBerry

ShoreTel Inc. 960 Stewart Dr. Sunnyvale, CA 94085 http://www.shoretel.com

Revision C, Last updated May 10, 2011

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using the RoamAnywhere Dialer User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

RoamAnywhere Users Guide

RoamAnywhere Users Guide

RoamAnywhere Users Guide

RoamAnywhere Users Guide

RoamAnywhere Users Guide

About the Agito Networks RoamAnywhere Solution

The Agito Networks RoamAnywhere solution is composed of the following components:

RoamAnywhere Users Guide

RoamAnywhere Users Guide

This guide uses the following text conventions:

Bold text Monospace text Italic text

Menu > Command

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

Before You Begin

Setting Up a WiFi Access Point on Your Mobile Device

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

To set up a WiFi access point on your mobile device:

key to use, contact your network administrator.

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

Creating a Bookmark for the RoamAnywhere Dialer Location

Installing and Provisioning the RoamAnywhere Dialer Application

Installing the RADialer using the RoamAnywhere Mobility Router URL

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

Press the BlackBerry button > Save.

Installing the RADialer using the BlackBerry Desktop Manager

that version first before proceeding.

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

Press the BlackBerry button > Settings > Options.

10 Go to Advanced Options > Applications.

11 Select RADialer, press the BlackBerry button > Edit Permissions.

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

Provisioning Configuration Settings

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

16 Read the introductory message, and do one of the following:

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

Reprovisioning After Initial Installation

Getting RoamAnywhere Dialer Updates

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application

Uninstalling RoamAnywhere Dialer

RoamAnywhere Users Guide

Installing the RoamAnywhere Dialer Application