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Dear Sir/Madam: We are interested in understanding the attitude of executives/managers regarding organizational life and its environment. Your inputs are expected to provide us valuable information to better understand the dynamics of organizational behaviour. Your participation is VITAL. There are no RIGHT or WRONG answers to the statements. Your free and frank responses would enable us to arrive at meaningful conclusions. Your identity and responses would be kept completely confidential. It will not be revealed to any person or agency and will be used for the research purpose only. Please complete response to all the statements in the survey. Please read each statement carefully and answer it according to how you personally feel about it. Return the completed questionnaire in the envelope provided. Your taking time off your busy schedule to complete this survey is gratefully and humbly acknowledged.

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SECTION A AI. The statements below describe the beliefs and practices in an organization. Please indicate the choice that you find most appropriate with regards to your organization. (Org. Culture)
1 strongly disagree 2 disagree 3 neither agree nor disagree 4 agree 5 strongly agree

Your response Most employees are highly involved in their work Cooperation across different parts of the organization is actively encouraged Authority is delegated so that people can act on their own Decisions are usually made at the level where the best information is available People work like they are part of a team The capabilities of people is constantly improving Information is widely shared so that everyone can get the information he or she needs when its needed Instead of position-power, teamwork is used to get work done There is continuous improvement in the skills of employees Everyone believes that he or she can have a positive impact Teams are our primary building blocks The capabilities of people are viewed as an important source of competitive advantage Business planning is ongoing and everyone is involved in the process to some degree Work is organized so that each person can see the relationship between his or her job and the goals of the organization Problems arise because we do not have the skills necessary to do the job The leaders and managers practice what they preach When disagreements occur, we work hard to achieve win-win
2

solutions Our approach to doing business is very consistent and predictable There is a characteristic management style and a distinct set of management practices There is a strong culture People from different parts of the organization share a common perspective There is a clear and consistent set of values that governs the way we do business It is easy to reach consensus, even on difficult issues It is easy to coordinate projects across different parts of the organization Ignoring core values will get you in trouble We often have trouble reaching agreement on key issues Working with someone from another part of this organization is like working with someone from a different organization There is an ethical code that guides our behaviour and tells us right from wrong There is a clear agreement about the right way and the wrong way to do things There is good alignment of goals across levels The way things are done is very flexible and easy to change Customer comments and recommendations often lead to change We view failure as an opportunity for learning and improvement We respond well to competitors and other changes in the business environment Customer input directly influences our decisions Innovation and risk-taking are encouraged and rewarded New and improved ways to do work are continually adopted All members have a deep understanding of customer wants and needs Lots of things happen just by chance

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Attempts to create change are usually met with resistance The interest of the customer often gets ignored in our decisions Learning is an important objective in our day-to-day work Different parts of the organization often cooperate to create change We encourage direct contact with customers by our people We make certain that the right hand knows what the left hand is doing There is a long term purpose and direction There is widespread agreement about goals We have a shared vision of what the organization will be like in the future Our strategy leads other organizations to change the way they compete in the industry Leaders set goals that are ambitious, but realistic Leaders have a long-term viewpoint There is a clear mission that gives meaning and direction to our work The leadership has gone on record about the objectives we are trying to meet Short-term thinking often compromises our long term vision There is a clear strategy for the future We continuously track our progress against our stated goals Our vision creates excitement and motivation for our employees Our strategic direction is unclear to me People understand what needs to be done for us to succeed in the long run We are able to meet the short-term demands without compromising our long-term vision

The level of management to which you belong is: (Level of mgmnt.) 1 2 3 Senior Middle Junior SECTION B: The following information is needed to complete the responses. Please indicate or write in your response as appropriate. (Demographic variables)
Sex: 1. Male 2. Female Age (in years): __________ Marital status: 1. Single 2. Married Educational qualification: How long have you been : with your present employer? __________years On average, how many hours per week do you spend working for your present company? __________ hours

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