ABSTRACT This Report is an attempt to provide a detailed analysis of the process of training programdone by Max New York Life

Insurance and the benefits of the training. However, survey done for this project suggests that maximum number of employees, inthe turbulent, fast changing world, effective training has never been more important. Products aren o w i n c r e a s i n g l y k n o w l e d g e i n t e n s i v e ; f o r t h i s , e m p l o y e r s a r e r e s p o n s i b l e f o r p r o v i d i n g opportunities for continued learning. This project gives a detailed analysis of the training done by agents at various levels, its benefits and also their personal growth which they will be havingafter the training. This project giv es a brief analysis about the benefits of the training and theimprovement of the agents because of the same. In an Insurance Industry, training programs is the key to success. Its effectiveness decidesthe fate of the Industry. Finally, creating awareness of organization structure and its products to the employee isvery important to have individual as well as organization growth. So it can be possible only whenthe employees go through the training program.

Introduction Indian Insurance industry is emerging rapidly after year 2 0 0 0 . T o s u r v i v e i n t h i s h i g h l y competitive scenario, managers are being pressured to improve quality, recruit quality, give the b e s t t r a i n i n g a n d skilled people and eliminate inefficiency. The collective e f f o r t s o f t h e employer, managers and other relative people assume relevance in this context. And this is wheremarketing management and human resources play important role Training is very important in todays scenario. But still it is i g n o r e d a n d c o n s i d e r e d a s a secondary aspect. In case of insurance industry recruitment and training only decide success or failure of company. I have made an attempt to study this aspect of Insurance industry in my project. In this project, Ihave tried to learn, what is the impression of training in MNYL? I have tried to find out howexactly training is very important for this firm as well as this industry, which are the differents t r a t e g i e s f i r m u s e t o t r a i n q u a l i t y p e o p l e a n d s o o n . I t i s m o r e q u a l i t a t i v e r a t h e r t h a n a quantitative data. To get knowledge of above questions and to fulfill the requirements for my project on A Studyon training program done by max new york life at various levels. I have worked in MNYLand searched some internet sites

A.2 Brief History of Insurance Sector in India The insurance sector in India has come a full circle from being an open competitive market to nationalization and back to a liberilized market agian. Tracing the developments in the Indian insurance sector reveals the 360-degree turn witnessedover a period of almost 190 years.

The business of life insurance in India in its existing form started in India in the year 1818 withthe establishment of the Oriental Life Insurance Company in Calcutta. Some of the important milestones in the life insurance business in India are: 1912The Indian Life Assurance Companies Act enacted as the first statute to regulate the lifeinsurance business. 1928 - The Indian Insurance Companies Act enacted to enable the g o v e r n m e n t t o c o l l e c t statistical information about both life and non-life insurance businesses. 1938 - Earlier legislation consolidated and amended to by the Insurance Act with the objective of protecting the interests of the insuring public. 1956 - 245 Indian and foreign insurers and provident societies t a k e n o v e r b y t h e c e n t r a l government and nationalized. LIC formed by an Act of Parliament, viz. LIC Act, 1956, with a capital contribution of Rs. 5 crore from the Government of India.T h e G e n e r a l i n s u r a n c e business in India, on the other hand, can trace its roots to the T r i t o n Insurance Company Ltd., the first general insurance company established in the year 1850 inCalcutta by the British.S o m e o f t h e important milestones in the general insurance business in India are: 1907 - The Indian Mercantile Insurance Ltd. set up, the first company to transact all classes of general insurance business.

1957 - General Insurance Council, a wing of the Insurance Association of India, frames a code of c o n d u c t f o r e n s u r i n g f a i r c o n d u c t a n d s o u n d b u s i n e s s p r a c t i c e s . 1968 - The Insurance Act amended to regulate investments and set minimum solvency marginsand the Tariff Advisory Committee set up. 1972 - The General Insurance Business (Nationalization) Act, 1972 nationalized the generalinsurance business in India with effect from 1st January 1973. 107 insurers amalgamated and grouped into four companies viz. the National InsuranceCompany Ltd., the New India Assurance Company Ltd., the Oriental Insurance Company Ltd.and the United India Insurance Company Ltd. GIC incorporated as a company. Indian Insurance Industry: Learn About Insurance may be described as a social device to reduce or eliminate risk of lifeand property. Under the plan of insurance, a large number of people associate themselves bysharing risk, attached to individual.The risk, which can be insured against include fire, the peril of sea, death, incident, & burglary.

Any risk contingent upon these may be insured against at a premium commensurate with the risk involved. Insurance is actually a contract between 2 parties whereby one party called insurer undertakes inexchange for a fixed sum called premium to pay the other party happening of a certain event.

Insurance is a contract whereby, in return for the payment of premium by the insured, the i n s u r e r s p a y t h e f i n a n c i a l

losses suffered by the insured as a result of the o c c u r r e n c e o f unforeseen events. With the help of Insurance, large number of people exposed to a similar risk make contributionsto a common fund out of which the losses suffered by the unfortunate few, due to accidental events, are made good.

Functions of Insurance

The functions of Insurance can be bifurcated into two parts:

Primary Function Secondary Functions Other Functions

The primary functions of insurance include the following: Provide protection - The primary function of insurance is to provide protection against future, risk, accidents and uncertainity.Insurance cannot check the happening of the risk,but can certainly provide for the losses of risk.Insurance is actually aprotection against economic loss,by sharing the risk with others. Collective bearing of risk -Insurance is a device to share the financial loss of few among many others.Insurance is a mean by which few losses are shared among larger number of people.All the insured contribute the premiums towards a fund and out of which the persons exposed to a particular risk is paid. Assessment of risk Insurance determines the probable volume of risk by evaluating various factors that give to rise to risk.Risk is the basis for determining the premium rate also. Provide certainity-Insurance is a device,which helps to change from uncertainity to certainity. Insurance is device whereby the uncertain risks may be made more certain. The secondary functions of insurance include the following: Prevention of losses-Insurance cautions individuals and bussinessmen to adopt suitable device to prevent unfortunate consequences of risk by observing safety instructions;installation of automatic sparkler or alarm systems,etc.Prevention of losses cause lesser payment to the assured by the insurer and this will encourage for more savings by way of premium.Reduced rate of premium stimulate for more bussiness and protection to the insured.

Small capital to cover larger risks - Insurance relieves the bussinessmen from security investments,by paying small amount of premium against larger risks and uncertainity. Contributes towards the development of larger industries -Insurance provides development opportunity to those larger industries having more risks in their setting up.Even the financial institutions may be prepared to give credit to sick industrial units which have insured their assets including plant and machinery. The other functions of insurance include the following: Means of saving and investment - Insurance serves as savings and investment,Insurance is a compulsory way of savings and it restricts the unnecessary expenses by the insured for the purpose of availing income tax exemptions also,people invest in insurance. Source of earning foriegn exchange Insurance is an international bussiness.The country can earn forien exchange by way of issue of marine insurance policies and various other ways. Risk free trade -Insurance promotes exports insurance,which makes the foriegn trade risk free with the help of different types of policies under marine insurance cover.

The end of the year 2000 marks a significant change and growth of India insurance industry scenario.Monopoly of public sector insurance company marks an end and private companies makes inroad.Forien companies,both life and general flocked,collaborated and helped astronomical growth of insurance industry in india. India insurance growth was long overdue.Within last 12 months of liberation of Indian insurance industry10 licenses for selling life insurance products and 6 licenses for selling non life products were issued to private companies. The Public sector giant LIC started losing its market share at the cost of stupendous growth of private players. Now 'India Insurance' industryhas more than a dozen private life insurance players and 9 private general insurance companies.Aggressive and penetrative marketing strategy coupled with wide product bandwidth was aninstant success among the ignorant masses.

Most of the private companies registered more than100% growth till then and are still continuing with such monstrous growth figures. Although,'Insurance in India' is not regarded as a basic need but it is getting popular among semi urban torural masses. Top rank private companies like ICICI Prudential Life Insurance, Tata AIG, BajajAllianz etc are aggressively researching and innovating products for huge untapped rural 'IndiaInsurance' market. Collaboration with micro finance companies, post offices, rural banks andvillage management authorities for selling insurance is doing wonders.Life insurance products covers risk for the insurer against eventualities like death or disability. Non-life insurance products covers risks against natural calamities, burglary, etc. Theyare not as popular as life products in the ' Insurance India's' portfolio. Until very recently it hadonly corporate buyers, but with natural disasters like, earth quakes, tsunamis, storms and floods b e c o m i n g m o r e f r e q u e n t a n d d a m a g i n g t h e r e h a s b e e n a s u d d e n s p u r t i n s a l e s o f g e n e r a l insurance amongst individuals. Consumerism of life style goods and modern amenities has alsoc o n t r i b u t e d t o its growth. With more awareness and wide bandwidth of insurance product portfolio the growth for 'India Insurance' s t o r y w i l l o n l y g e t m o r e c o m p e t i t i v e a n d m o r e affordable to all sections of Indian society. Present Scenario The Government of India liberalised the insurance sector in March 2000 with the passage of theInsurance Regulatory and Development Authority (IRDA) Bill, lifting all entry restrictions for p r i v a t e p l a y e r s a n d a l l o w i n g foreign players to enter the market with some limits on direct

foreign ownership. Under the current guidelines, there is a 26 percent equity cap for foreign partners in an insurance company. There is a proposal to increase this limit to 49 percent. The opening up of the sector is likely to lead to greater spread and deepening of insurancein India and this may also include restructuring and revitalizing of the public sector companies.In the private sector 12 life insurance and 8 general insurance companies have been registered. Ahost of private Insurance companies operating in both life and non -life segments have startedselling their insurance policies since 2001.

Insurance companies: IRDA has so far granted registration to 12 private life i n s u r a n c e c o m p a n i e s a n d 9 g e n e r a l insurance companies. If the existing public sector insurance companies are included, there arec u r r e n t l y 1 3 i n s u r a n c e c o m p a n i e s i n t h e l i f e s i d e a n d 1 3 c o m p a n i e s o p e r a t i n g i n g e n e r a l insurance business. General Insurance Corporation has been approved as the "Indian reinsurer"for underwriting only reinsurance business. Max New York Life wants people to view insurance as a f i n a n c i a l p r o t e c t i o n a n d w e a l t h creation instrument and not just a taxsaving tool. Max New York Life Insurance Company Ltd. is a joint venture between New York Life,a F o r t u n e 1 0 0 c o m p a n y a n d M a x I n d i a L i m i t e d , o n e o f I n d i a ' s l e a d i n g m u l t i - b u s i n e s s corporations. The company has positioned itself on the quality platform. In line with its vision to b e t h e m o s t admired life insurance company in India, it has developed a s t r o n g c o r p o r a t e governance model based on the core values of excellence, honesty, knowledge, caring, integrityand teamwork. The strategy is to establish itself as a trusted life insurance specialist through a quality approach to business. N e w Y o r k L i f e i s a F o r t u n e 1 0 0 c o m p a n y t h a t h a s o v e r 1 6 0 y e a r s o f e x p e r i e n c e i n t h e l i f e insurance business. Max India Limited is a multi-business corporate dealing in Clinical Research,IT and Telecom Services, and Specialty Plastic Products businesses.Max New York Life Insurance started its operations in India in 2000. It is the first life insurancec o m p a n y i n I n d i a t o b e a w a r d e d t h e I S 0 9 0 0 1 : 2 0 0 0 c e r t i f i c a t i o n . M a x N e w Y o r k o f f e r s customized products tailored to suit individual's needs. With its various Products and Riders,t h e r e a r e m o r e t h a n 4 0 0 p r o d u c t c o m b i n a t i o n s t o c h o o s e f r o m . T o d a y , M a x N e w Y o r k L i f e Insurance has a network of 57 offices spread over 37 cities all over India.I n l i n e w i t h i t s v a l u e s o f financial responsibility, Max New York Life has adopted prudent financial practices to ensure safety of policyholder's funds. The Company's paid upcapital is Rs. 657 crore, which is more than the norm laid down by IRDA.Max New York Life has identified individual agents as its primary channel of distribution.The Company places a lot of emphasis on its selection process, which comprises four stages -screening, psychometric test,

career seminar and final interview. The agent advisors aretrained in-house to ensure optimal control on quality of training.Max New York Life invests significantly in its training program and each agent is trainedfor 152 hours as opposed to the mandatory 100 hours stipulated by the IRDA before beginning tosell in the marketplace. Training is a continuous process for agents at Max New York Life andensures development of skills and knowledge through a structured program spread over 500 hours in two years. This focus on continuous quality training has resulted in the company havinga m o n g s t t h e highest agent pass rate in IRDA examinations and the agents h a v e t h e h i g h e s t productivity among private life insurers.It has established a wide agency distribution network with 172 offices and representativesa c r o s s 120 cities in India. The company has established a d d i t i o n a l c h a n n e l w i t h 2 2 bancassurance relationships, corporate tie-ups and a strong Direct Sales Team. Through its widenetwork of highly competent life insurance agent advisors, flexible product solutions and strongcustomer focus, Max New York life is creating a partnership for life with its customers in India.M a x N e w Y o r k L i f e , o n e o f I n d i a s l e a d i n g l i f e i n s u r a n c e c o m p a n i e s , e x p a n d e d i t s presence in the southern region by opening its first general office in the city of My sore. Max New York Life now has established a countrywide network of 172 offices and representativesacross 120 cities in India.Max New York Life, which has till date sold over 1.53 million policies and recorded a sum assured of over Rs. 46,000 crore, has positioned itself on the quality platform. The companyhas developed a strong corporate governance model based on defined core values of caring,knowledge, excellence and honesty. Its strategy is to establish itself as a trusted life insurance specialist on the bedrock of quality of advice. The company has over 25,300 agent advisors, whoare widely considered the best in the business.M a x N e w Y o r k L i f e a s p i r e s t o b e t h e " l i f e i n s u r a n c e b r a n d o f f i r s t c h o i c e " a m o n g s t Indian consumers. To achieve this the company wi ll draw on New York Life's demonstratedcompetence in developing and managing a superior personal sales network. For the last 46 yearsconsecutively, the largest number of agents qualifying for membership to the Million Dollar R o u n d T a b l e (MDRT) have been from New York Life. The MDRT is the i n d u s t r y ' s m o s t prestigious organization comprising the world's most

successful insurance agents. Max New York Life, a merit oriented and equal opportunities employer, is looking for a few good men andwomen who will spearhead the effort to realize this vision.Max New York Life wants people to view insurance as a financial protection and wealthcreation instrument and not just a tax-saving tool. Since the launch of our operations, our focushas always been on providing risk protection and long-term wealth creation solutions to our customers. With a diverse product portfolio to meet customer requirements, it is evident that wea r e s e t t i n g b e n c h m a r k s i n t h e marketplace and are well on course of realizing our vision to become Indias most admired Life Insurance Company.An ever expanding presence of Max New York Life offices across India reinforces our commitment to serving the nation. We are extremely pleased with our progress in the region andfeel that opening an office in Myso re would help us educate people about the true potential and benefits of life insurance. As life insurance specialists, Max New York Life will continue to helpconsumers make the right choices to meet their financial goals, both for the short and longterm,through sound quality advice offered by our agent advisors and a right mix of product offerings.he added. Max New York Life has been instrumental in changing the paradigm of life insurance inIndia. It is the first life insurance company in India to introduce cause related marketing.Children are at the very heart of Max New York Life's strategy. SOS Children's Villageso f I n d i a i s i n t e r n a t i o n a l l y r e c o g n i z e d for its work in giving underprivileged children a wholesome life. The mission of SOS is "to help orphaned and abandoned children, by providingthem with a family, a permanent home, education and strong foundation for an independent life."It's mission ties in with Max New York Life's philosophy of helping people secure the future of their near and dear ones. Vision: Vision statement is "Most Admired Life Insurance Company in India".Mission: Become one of the top quartile life insurance companies in India Be a national player

 Be the brand of first choice Be the employer of choice Become principal of choice for agents

Max New York Life Values and Beliefs

Excellence "In every aspect of work. Ranging from the in -house training institute to the detailed PersonalInsurance Plan. Max New York Life is focused on achieving the highest standards of quality ine v e r y a s p e c t o f t h e i r b u s i n e s s " . Honesty "Is the heart of the Life Insurance business. Max New York b e l i e v e s t h a t a b o v e a l l , L i f e Insurance is based on trust. Transparency, Dependability and Integrity will form the cornerstoneso f t h e M a x N e w Y o r k L i f e e x p e r i e n c e . " Knowledge "Is what makes experts. Max New York Life is focused on the Life Insurance business. Perfectlyc o m b i n i n g g l o b a l e x p e r t i s e w i t h l o c a l knowledge, Max New York Life is the Indian LifeI n s u r a n c e s p e c i a l i s t . "

Caring "For the customer. Max New York Life is redefining the Life Insurance paradigm to focus on theneeds of the customers. The Max New York service process is responsive, personalized, humaneand empathetic."

Culture: Our "in house culture recipe" has some of the fines t ingredients going into its making. Some of the more prominent aspects of our culture are stated below: Customer comes first Do it right the first time Bias for result oriented action Financial strength and discipline Clarity of purpose International quality standards Inclusive Meritocracy Learning opportunities Fun at work Commitment to published value system

A.4 Products of Max New York Life Max New York Life Insurance offers an inangible product that is an insurance cover. Max NewYork Life offers a suite of flexible products. It now has 43 life insurance products and 8 ridersthat can be customized to over 800 combinations

enabling customers to choose the policy that best fits their need. The products that are offered by Max New York Life are broadly dividedinto:

Various types of life insurance policies:-

Endowment policies: This type of policy covers risk for a specified period, and at theend of the maturity sum assured is paid back to policyholder with the bonuses during theterm of the policy.

Money back policies: This type of policy is for periodic payments of partial survival benefits during the term of the policy as long as the policy holder is alive.

Group insurance: This type of insurance offers life insurance protection under group policies to various groups such as employers-employees, professionals, co-operatives etcit also provides insurance coverage for people in certain approved occupations at thelowest possible premium cost. Term life insurance policies: This type of insurance covers risk only during the selectedterm period. If the policy holder survives the term, risk cover comes to an end. Thesetypes of policies are for those people who are unable to pay larger premium required for endowment and whole life policies. No surrender, loan or paid up values are in such policies.

Whole life insurance policies: This type of policy runs as long as the policyholder isalive and is covered for the entire life of the policyholder. In this policy the insuredamount and the bonus is payable only to nominee on the death of policy holder.

Joint life insurance policies: These policies are similar to endowment policies inmaturity benefits and risk cover, but joint life policies cover two lives simultaneouslysuch as married couples. Sum assured is payable on the first death and again on the deathof survival during the term of the policy.

Pension plan: a pension plan or annuity is an investment over a certain number of years but does not provide any life insurance cover. It offers a guaranteed income either for alife or certain period.

Unit linked insurance plan: ULIP is a kind of insurance plan which provides life cover as well as return on premium paid over a certain period of time. The investment isdenoted as units and represented by the value called as net asset value (NAV). The products offered by Max New York are :

Life Partner Plus Plan

20 year Endowment (Par) Plan

Life Gain Plus 20 Participating Plan

Life Gain Endowment Plan

Life Gain Plus 25 Participating Plan

Endowment to Age 60 (Par) Plan

Children Plan

Whole Life Participating Plan

SMART Invest Pension Plan

Five Yr Renewable and ConvertiblePlan (Non - Par)

Level Term Plan

LifeLine MediCash Plus Plan

LifeLine Wellness Plan

LifeLine MediCash Plan

LifeLine-Safety Net Plan

Life Pay Money Back

Life Maker Gold Plan

Smart Assure

Smart Assure

Life Invest Plan

Life Maker Premium InvestmentPlan

SMART EXPRESS The latest product that MNLY has come up with is known as the SMART EXPRESS where theminimum premium is 50,000 but the benefit of this policy if taken on a yearly mode is since it being a ULIP product and the markets trend not looking too great the value of the fund freezeswhen the stock price increases hence it to an extent offers a fixed return it can say that one whoinvest in this plan is assured of a positive return. This product was introduced since it had todiscontinue its very famous product Life Invest again this was due to the guidelines of IRDAwhen it says if the plan crosses a certain limit of sum assured offered it has to close the product. ACHEIVEMENTS

Max New York Life is the first life insurance company in India to be awarded the IS0 9001:2000certifications.Max New York Life was among the top 25 companies to work with in India, according to 2003 Business World magazine, "Great Workplaces in India", Max New York Life was ranked at the20th position. This survey is the local version of the "Great Places to Work" survey carried outevery year in 22 countries.Been among top five most respected private life insurance companies in India according to a2004 and 2006 Business World survey.Have truly built an enviable sales force. With 345 agents becoming members of the MDRT in 2006, Max New York Life has moved up to 21st rank in MDRT global list. Benefits A career at Max New York Life has innumerable advantages. With low start up investment youcan become a part of a world-class organization and make a positive difference to peoples lives.Our agents sell more policies and make

more money than agents of any other life insurance company. The financial rewards are in the form of Commissions on new sales Ongoing renewal commissions Performance linked bonus Referral commissions Training reimbursement

A.5 About the Project A.5.1 OBJECTIVES The main objective of doing this project is to study Financial Consultants attitude regardingthe training program and the benefits of the training program. The main objective of this study is to know the agents opinion regarding the training program and to identify training needs for the agents.

To find out the benefits of the training program to the agent and to the organization.

To find out the contribution of the training towards individual growth of agents.

To suggest ways to improve the quality of training for the agents. Resaerch Methodology:

The research methodology adopted for the present study has been systematic and was done inaccordance to the objectives set which has been detailed as below. Research Definition Research is a process in which the researcher wisheers to find out the end result for a given problem and thus the solution helps in future course of action. According to Redman $ Mory research is defined as a systematized effort to gain new knowledge. So this project here finds out the training procedure and its effectiveness and the benefit of the training process for the employees who undergo training here. Research Design: According to claire Seltiz,a research dfesign is the arrangement of condition and analysis of data in manner that aims to combine relevance to the research purpose with economy in procedure. Nature of Research: Research is basically of two types. 1,Discriptive Research 2,Explorative Research

Descriptive Reserch: These studies are concerned with describing the charecteristic of a particular individual or a group.

Determining sources of Data:There are two main sources of data1. Primary data2. Secondary data Primary Data: It consists of original information collected for specific research.Primary data for this research study was collected through a direct survey to obtain this primarydata a well structured questionnaire was prepared by the researcher. Secondary Data:

It consists of information that already exists somewhere and has been collectedfor some specific purpose in the study.The secondary data for this study is collected from various Management books and Internet . Questionnaire: A set of questions containing a few Technical questions and more number of Opinionated questions are prepared for the employees of both Centralized and Decentralizedsections of HR Department. Sample Size: Total sample size is 30 Questionnaire Development: Questionnaire is the most common instrument in collecting primary data. In order to gather primary data from viewers.

The present questionnaire consists of following type of questions. Open ended questions Closed ended questions Dichotomous questions Multiple choice questions Ranking question. Open ended questions : It has no fixed alternatives to which the answer must conform. Thus,respondent answer in his/her own words at any length they choose.

Closed ended questions : Closed ended questions have no other options other than the selectingthe one that close matches the respondents opinion or attitude. Dichotomous questions : A dichotomous questions refers to one, which offers the respondents achoice between only two alternatives. Multiple Questions : A multiple choice question refers to one, which provides several sets of alternatives for the respondents choice. Ranking questions : These questions are given when there are many points to be considered andto be ranked in priority.

A.5.3 LIMITATIONS

The survey was conducted with in the company.

And in survey I have to interact with the employees. But the employees will be busytheir works.

Getting the good response from the employee will be difficult because of their busyschedule.

Time to interact with employees inside the branch is not sufficient.

Time Period of my OJT is one of the limitations.

Small sample size may not be sufficient to generalize regarding all the employees.

LiteratureReview

B.1 Definition of Training: The systematic development of the knowledge, skills and a t t i t u d e s r e q u i r e d b y a n individual to perform adequately a given task or job. Training refers to efforts that help enhanceemployee skills for carrying out the present job. According to Edwin B Flippo, training is the actof increasing knowledge and skills of an employee for doing a particular job. Needs for Training: To improve the current job performance of employees To familiarize employees with the policies and procedures of the organization. To enhance the creativity, adaptability and versatility of the employees and to facilitatelearning at the work place To prepare employees for future job. To change the skills, knowledge and attitudes of the employees on a permanent basis. To help employees manage their careers. To maintain knowledgeable work force. To gain competitive advantage through a knowledgeable work force. To promote organizational growth through individual growth. Areas of training:

Company policies and procedures Human relations training Skill based training Problem solving training

Onsite Workshops for Leadership Team Employees need more than bosses... They need m e n t o r s : P r o f e s s i o n a l s s k i l l e d a t assessing employee development needs and committed to guiding employees toward professionalsuccess.Team Leadership Workshop provides managers with proven techniques for effective p e r s o n n e l m a n a g e m e n t . B y h e l p i n g l e a d e r s u n d e r s t a n d a n d a d d r e s s t h e i r e m p l o y e e s ' requirements, this interactive seminar offers significant benefit to managers at all levels. News u p e r v i s o r s g a i n a s o l i d g r o u n d i n g i n t h e c o n c e p t o f ' ' l e a d e r s h i p , ' ' w h i l e m o r e e x p e r i e n c e d managers refresh their commitment to teaching and coaching their team members.This training program provides healthy perspectives for managers at all levels, making itan ideal morale-boosting leadership development experience for mixed groups of front-linesupervisors and senior staff members. B.2 Training programs for Success Leadership Training for Success All managers need methods. Leaders need to know the most effective techniques for g u i d i n g t e a m s , m e n t o r i n g i n d i v i d u a l s , a n d validating the results. Without solid methods,managers will revert use a one-size-fits-all approach to leadership that r e f l e c t s t h e l e a d e r ' s personality, rather than the employees' needs.Committed, mentoring leadership is essential to empl oyee morale, productivity, and retention. A Results-Oriented Training Program Team Leadership Workshop provides proven methods and procedures for successful people management. Participants receive a step-by-step plan for

guiding each employee towardsuccess.This workshop includes elements of Frank Whyte's nationally respected Team Building Workshops expanding upon that foundation to help leaders: Recognize each employee's personality preferences and supervisory needs, Align their leadership style with those of their bosses, colleagues, and subordinates, Develop competent and committed employees by mentoring and guiding their employeestoward success, Schedule their management responsibilities to ensure that nothing is left to chance, and Use practiced, real-world scenarios to resolve challenges and remove barriers.

B.3 Training programs done by MNYL Training is must for every individual when he enters into the organization. Even thoughthe candidate has experience he also should get training. Why because the organization culture,values and beliefs are different from one organization to other. Thats why the training program plays a key role in every organization.Training program following by Max New York Life Insurance is different at various levels.

Mainly in training program the company concentrates on sales managers, agents, operationsexecutives and telecallers. Training program for sales managers: The training program duration is 15 20 days They get training on product knowledge. Motivating and encouraging Advisors

Training program for Advisors: The training program duration is 15 20 days They get training on product knowledge How to convince the people. Objection Handling Training program for operations executives: They will get training on customer database files Taking care of the customer files Well trained in product information and documentation Renewals will be informed periodically. Required skills for employees in Max New York Life Insurance: Interpersonal skills Excellent communication skills Understanding nature Aggressiveness Convincing skills Ability to motivate others

 Interest to learn