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http://support.microsoft.com/?kbid=972148
4/18/2012
When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message i... Page 2 of 4
Article ID: 972148 - Last Review: August 18, 2011 - Revision: 2.0
When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message is not saved in the Sent Items folder of the shared mailbox
SYMPTOMS
Consider the following scenario: You configure the DelegateSentItemsStyle registry entry for Microsoft Office Outlook 2007. To do this, you set the DWORD value of the following registry key to 1: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0 \Outlook\Preferences\DelegateSentItemsStyle You open a shared mailbox as an additional mailbox in Outlook 2007. In this scenario, when you send an e-mail message from the shared mailbox, the message is sent successfully. However, the sent message is not saved in the Sent Items folder of the shared mailbox.
RESOLUTION
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows To resolve this problem, install the Outlook 2007 hotfix package that is dated June 30, 2009 and then set the value for the DelegateSentItemsStyle registry entry to enable the hotfix package. To do this, follow these steps: 1. Install the Outlook 2007 hotfix package that is dated June 30, 2009. For more information about this hotfix package, click the following article number to view the article in the Microsoft Knowledge Base: 970944 (http://support.microsoft.com/kb/970944/ ) Description of the Outlook 2007 hotfix package (Outlook.msp): June 30, 2009 2. Set the value for the DelegateSentItemsStyle registry entry to enable the hotfix. To have usenable the hotfix for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself"
http://support.microsoft.com/?kbid=972148
4/18/2012
When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message i... Page 3 of 4
section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Fix this problem Microsoft Fix it 50752 Notes This wizard may be in English only. However, the automatic fix also works for other language versions of Windows. If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
http://support.microsoft.com/?kbid=972148
4/18/2012
When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message i... Page 4 of 4
http://office.microsoft.com/en-us/outlook-help/redir/HP001232935.asp x?queryid=cde1b9af5cc1430a8e0adaafea0c67aa&respos=0&CTT=1
(http://office.microsoft.com/en-us/outlook-help/redir/HP001232935.aspx? queryid=cde1b9af5cc1430a8e0adaafea0c67aa&respos=0&CTT=1)
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
APPLIES TO
Keywords: kbexpertiseinter kbqfe kbsurveynew kbmsifixme kbfixme KB972148
http://support.microsoft.com/?kbid=972148
4/18/2012