A*S*K Performance Indicators Entrepreneurship/Management Exam

BUSINESS LAW Performance Indicator Number BL:001 BL:006 BL:007 BL:009 BL:010 BL:011 Performance Indicator Statement Describe legal issues affecting businesses Select form of business ownership (BL LAP 2) Explain the nature of human-resources regulations Explain the nature of tax regulations on business Explain the nature of businesses reporting requirements Develop strategies for legal/government compliance Level SP ON SU ON ON ON

BUSINESS ADMINISTRATION Performance Indicator Number BA:036 BA:228 Performance Indicator Statement Explain types of business risk Explain the impact of the Internet on business Level CS CS

CHANNEL MANAGEMENT Performance Indicator Number CM:003 CM:010 Performance Indicator Statement Explain the nature of channels of distribution (CM LAP 1) Select distribution channels Level CS MN

COMMUNICATIONS Performance Indicator Number CO:179 ECONOMICS Performance Indicator Number EC:065 EC:066 Performance Indicator Statement Identify the impact of small business/entrepreneurship on market economies Describe small-business opportunities in international trade Level CS SP Performance Indicator Statement Write/pitch sales letters Level SP

EMOTIONAL INTELLIGENCE Performance Indicator Number EI:044 Performance Indicator Statement Encourage team building Level SU

FINANCIAL ANALYSIS Performance Indicator Number FI:023 FI:033 FI:034 FI:036 FI:039 FI:040 FI:041 FI:052 FI:081 FI:082 FI:090 FI:092 FI:096 FI:097 FI:099 FI:100 FI:102 Performance Indicator Statement Explain the purpose and importance of obtaining business credit Complete loan application process Explain loan evaluation criteria used by lending institutions Determine financing needed to start a business Analyze critical banking relationships Make critical decisions regarding acceptance of bank cards Identify risks associated with obtaining business credit Identify sources of financing (financial assistance for businesses) Describe the concept of insurance Obtain insurance coverage Record and report sales tax Prepare estimated/projected income statement Forecast sales Calculate financial ratios Develop company/department budget Analyze cash-flow patterns Interpret financial statements Level ON ON ON ON ON ON ON MN CS ON SP MN MN MN MN MN MN

HUMAN RESOURCES MANAGEMENT Performance Indicator Number HR:352 HR:353 HR:354 HR:355 HR:359 HR:361 HR:364 HR:365 HR:366 HR:367 HR:368 HR:369 HR:383 Performance Indicator Statement Develop compensation plan/incentive system Determine hiring needs Screen job applications/rsums Interview job applicants Maintain human-resources records Orient new employees (MN LAP 44) Coach employees Recognize/Reward employees Handle employee complaints and grievances Ensure equitable opportunities for employees Assess employee performance Explain the nature of remedial action Plan and organize the work efforts of others Level ON SU SU SU SU SU SU SU SU MN SU SU SU

INFORMATION MANAGEMENT (BUSINESS) Performance Indicator Number NF:001 NF:013 IM:188 Performance Indicator Statement Describe the nature of business records (NF LAP 1) Discuss current business trends Conduct an environmental scan to obtain marketing information (NF LAP 2) Level SP SP SP

MANAGEMENT Performance Indicator Number MN:039 MN:042 MN:119 MN:130 MN:155 Performance Indicator Statement Establish personnel policies Develop a personnel organizational plan Delegate responsibility for job tasks Provide feedback on work efforts Assess employee morale Level MN MN SU SU SU

MARKETING-INFORMATION MANAGEMENT Performance Indicator Number IM:186 IM:231 MARKET PLANNING Performance Indicator Number MP:001 MP:003 MP:004 MP:005 MP:008 MP:009 MP:010 MP:012 MP:015 MP:017 MP:018 MP:019 MP:022 Performance Indicator Statement Explain the concept of marketing strategies (IM LAP 7)
Revised LAP Available Winter 2011 (MP LAP 2)

Performance Indicator Statement Monitor internal records for marketing information Maintain customer database

Level SP CS

Level CS CS MN MN MN MN MN MN MN MN MN MN MN

Explain the concept of market and market identification (IM LAP 9) Identify market segments Select target market Explain the role of situation analysis in the marketing planning process Conduct market analysis Conduct SWOT analysis for use in marketing planning (IM LAP 8) Conduct competitive analysis Set marketing goals and objectives Set a marketing budget Develop marketing plan Describe measures used to control marketing planning Monitor/Evaluate performance of marketing plan

OPERATIONS Performance Indicator Number OP:012 OP:016 OP:019 OP:020 OP:023 OP:024 OP:029 OP:030 OP:161 OP:242 OP:337 PRICING Performance Indicator Number PI:002 PI:006 PI:007 PI:008 PI:018 PI:019 PI:044 PI:045 PI:046 Performance Indicator Statement Explain factors affecting pricing decisionsAP available Winter 2011 (PI LAP 3) L Calculate break-even point (PI LAP 4) Set prices Adjust prices to maximize profitability Select approach for setting a base price (cost, demand, competition) Determine cost of product (break-even, ROI, markup) Establish pricing objectives Describe pricing strategies Select pricing strategies Level SP MN MN MN MN MN MN MN MN Performance Indicator Statement Establish safety policies and procedures Place orders/reorders Describe crucial elements of a quality culture Describe the role of management in the achievement of quality Schedule employees Explain the nature of overhead/operating expenses Develop expense-control plans Use budgets to control operations Select vendors Conduct vendor search Negotiate contracts with vendors Level

MN CS SP MN SU SP MN MN SP SP SP

PRODUCT/SERVICE MANAGEMENT Performance Indicator Number PM:003 PM:006 PM:021 PM:036 PM:042 PM:043 PM:126 PM:127 PM:128 PM:129 PM:130 PM:272 PM:138 Performance Indicator Statement Explain the concept of product mix (PM LAP 3) Plan product mix Explain the nature of branding (PM LAP 6) Determine services to provide customers Describe factors used by marketers to position products Develop strategies to position product Build brand (PM LAP 10) Identify methods/techniques to generate product idea (PM LAP 11) Revised LAP
available Winter 2011

Level SP MN SP MN SP MN ON SP SP MN MN MN MN

Generate product ideas Determine initial feasibility of product idea Identify product to fill customer need Determine businesss unique selling proposition (PM LAP 16) Evaluate customer experience

PROFESSIONAL DEVELOPMENT Performance Indicator Number PD:066 PD:067 Performance Indicator Statement Explain career opportunities in entrepreneurship (PD LAP 4) Conduct self-assessment to determine entrepreneurial potential Level CS CS

PROMOTION Performance Indicator Number PR:002 PR:003 PR:007 PR:009 PR:010 PR:013 PR:055 PR:057 PR:097 PR:098 PR:104 SELLING Performance Indicator Number SE:056 Analyze sales reports Performance Indicator Statement Level SU Performance Indicator Statement Explain types of promotion (PR LAP 4) Identify the elements of the promotional mix (PR LAP 1) Revised LAP Available Spring
2011

Level CS SP SP SP MN MN MN SP MN MN SP

Explain the types of advertising media (PR LAP 3) Calculate media costs Select advertising media Evaluate effectiveness of advertising Obtain publicity Write press release Develop a promotional plan for a business Prepare a promotional budget Buy ad space/time

STRATEGIC MANAGEMENT Performance Indicator Number SM:002 SM:005 SM:007 Performance Indicator Statement Explain the nature of managerial ethics Analyze operating results in relation to budget/industry Explain the nature of business plans (SM LAP 1) Revised LAP available Late Fall 2010 Level MN MN MN

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