CONTACT 617-566-2979 ilya1977@hotmail.com EliOrkin.moonfruit.com www.linkedin.

com/in/eliorkin

Dynamic Healthcare Information Systems Professional

executive summary

Self-motivated, goal-oriented team player with strong analytical, technical, problem solving, and organizational skills. Over ten years of experience in information systems, database implementation, and maintenance, primarily working in the healthcare industry. Liaison between users of a system and the IT technical staff in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies, information and systems. Comprehensive understanding of business problems, opportunities, and capacity to recommend solutions that enable the organization to achieve its goals. c r it ic al s ki l l se t

Project Management Business Systems Analysis SWOT Analysis Multilingual in English, Russian, Spanish p r o fe ss io n a l

SDLC Relationship-building Excellent Communication Skills Training and Development h ist o r y

Risk-Assessment Customer relations Analytical thinking Performance-driven

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NEXTGEN EMR IMPLEMENTATION CONSULTANT (CONTRACT) Dell

Work at hospitals' sites to implement NextGen EHR and convert from paper to electronic systems. Conduct information gathering and kick-off sessions to gather information from users about their daily processes and workflows. Participate in go-live sessions to assure a smooth transition from paper to electronic records. Resolve any issues that may arise during go-live.

2012 Nationwide

100% of implementations fulfilled to clients complete satisfaction Received superb feedback from, both, customers and managers IMPLEMENTATION AND TRAINING SPECIALIST Summit Healthcare
Worked closely with Summits clients and other engineers using a number of Summit Healthcare products. Was responsible for the implementation of the core products, client management, client training, as well as first level support for the initial installation period of a project. Conducted triage, tracking, problem resolution and escalation of the Summit Products. Developed and wrote knowledgebase articles. Resolved multiple clients issues, via gotomeeting, very expeditiously to clients great satisfaction, having grasped the requisite applications in a very short period of time Played major role in implementation of Summits software for Massachusetts largest for-profit hospital chain Was chosen for a select group to QA new build of key Summit product in order to weed out bugs not discovered by Development team 2011 Braintree, MA

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SENIOR REVENUE SYSTEMS ANALYST Partners Healthcare Systems

Monitored four collaborative applications to generate revenue for Partners, ensuring proper systems functionality. Worked intimately with Analysts in IT dept. on implementation of Soarian project. Diagnosed and corrected systems or process issues or forwarded to somebody, either internally or on vendor side, who would be able to resolve the issue. Acted as liaison between Patient Accounting, Chargemaster, Revenue Operations, and other departments and the Partners IS department. Oversaw workflow development, business requirement definition, functional specification development, and execution. Participated in, and contributed to, inter-departmental meetings to gather requirements and determine needs and specs for implementation of XClaim and Harvest. Administered XClaim software for 400+ Partners users and managers. Maintained, updated, and changed login IDs, passwords, and permissions and ensured uninterrupted access to software. Worked with these users to resolve any and all issues encountered with the software within 24 hours if possible. This ensured timely and correct billing of thousands of claims and millions of dollars daily. Monitored the daily success or failure of 835 files from vendor and various payers, thereby improving process of receipt of hundreds of thousands of dollars. Led bi-weekly conference calls with XClaim vendor to describe, explain, and analyze any issues occurring with software that needed resolution by the vendor; decreasing average number of issues by 20% over 8month period of conference calls. Taught new systems Analyst, in a matter of weeks, all policies and procedures used in department and taught her how to navigate all systems used by department, exceeding managers expectations. Inventoried 450+ computers with varying operating systems, allowing for timely submission of annual budget to standardize systems.

2009 Charlestown, MA

CHARGEMASTER ANALYST Beth Israel Deaconess Medical Center

Initiated and implemented all chargemaster and charge process changes by leading and/or participating in over 100 projects, utilizing all steps involved in a SDLC. This consisted of first meeting with each department to gather their needs and requirements. Then analyzing their appropriateness, and creating and implementing charge codes after proper analysis until and post go-live. Participated in Eclipsys implementation before project was abandoned. Conducted post-implementation audits of new codes to verify that expected charge amount and volume had been processed. Worked with cost centers and Ambulatory Education to ensure that charge capture systems were updated to allow for accurate capture of charges. Performed quarterly, annual, and ad hoc database maintenance based on addition, modification, and deletion of CPT/HCPCS codes by third party payers. Proactively monitored coverage guidelines and program transmittals. Conducted and participated in meetings with managers, directors, and vice presidents to determine new charges needed. Studied and corrected issues with over 20,000 existing charges in cost centers. Corrected daily patients accounts, assuring proper coding and billing of hundreds of thousands of dollars. Corrected incomplete accounts that lacked required insurance, provider, and other information. Corrected denials from payers to facilitate rebilling and payment. Recovered hundreds of thousands of dollars by rectifying issues concerning NPIs improperly entered into the system and/or not properly passing to claims. Trained incoming Chargemaster Analyst in systems and SOPs used by department and BIDMC in a matter of a few weeks to the point of her being self-sufficient .

2003-2009 Boston, MA

VOLUNTEER CONSULTANT

2002-2003
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WIND South Professional Network Organization WIND West Professional Network Organization
Volunteered to assist professional networking organization during period of transition to assist in creating and maintaining database of members. Entered new members information weekly. Created, maintained, and monitored, database of client organizations members using MS Access. Continuously updated clients 4000+ member database of personal and professional information. Completed tasks 50% more efficiently than in the past

Foxborough, MA Southborough, MA

ad d i ti o n a l

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h i sto r y 2001 Boston, MA 2000-2001 Lexington, MA

DATA SPECIALIST Uniscribe Professional Services IS FINANCIAL COORDINATOR

Fresenius Medical Care e d u cat io n an d af f il i at io n s

Masters in Healthcare Administration Simmons College Student Representative, Healthcare Administration Program Committee Bachelors of Science in Accounting Information Systems Bentley College Owner and Moderator, Boston Healthcare IT Professionals LinkedIn group Health Information Management Systems Society Young Health Professionals Boston Young Professionals Association Young Adult Volunteer Association Youth Enrichment Services volunteer ski instructor 12 consecutive yrs. team leader for ACS Making Strides Against Breast Cancer. Raised $1,870 in 2011 tech n o lo g y XClaim CCC SAP Visual Basic p r o f ic ie n c ie s NextGen IBAX SQL Harvest Soarian Meditech Summit Apex suite MS Office Suite

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