Professional Documents
Culture Documents
Done under Guidance of: Mr Pradeep Senior HR Executive Aegis BPO Hyderabad. Phne no : 040-66166146/ 917799017501
THE LOGO
The brand mark consists of two elements that should ideally not be split up, execpt in circumstance explained in these guidelines. The font is bold and clear one, to reflect the brands inherent strength in its space.
A white arrow is revealed in the negetive space created by the cross to symbolise the companys forward thinking nature. The Plus Mark is a poerful symbol that is integrated into every Essar group company logo. It connotes the groups new positioning positive action. COLOURS SIGNIFICANCE: Black Dominant & sophisticated. Dark Orange Passionate & Ambitious Light Orange Energetic & Warmth
My Perception
The word Aegis means strength and protection, my perception is that the company has strong values and gives importance to the clients protection of clients information.
Aegis Clients
Banking
Global leader in personal banking in N. America and Australia Worlds leading consumer credit provider Worlds leading financial services provider Global leader in credit card processing and services Global leader in investment, banking and insurance services
Insurance
Global leader in insurance products and services UKs leading specialist adjuster
Indias fastest growing insurance service provider Indias leading individual and group insurer
Telecom
Global leader in mobile telephony Worlds leading internet service provider USs leading telecom service provider USs leading voice based application developer Indias leading telecom company Indias leading chain of mobile equipment
Health Payers
Worlds fastest growing health insurance company
TOP MANAGEMENT
APARUP SENGUPTA, MANAGING DIRECTOR AND GLOBAL CEO RAHUL KAMALAKAR, CHIEF INFORMATION OFFICER CM SHARMA, GLOBAL CFO NEETI KHAITAN, CRO NORTH AMERICA RAJIV AHUJA, PRESIDENT ASIA PACIFIC & ANZ REGION SM GUPTA, CHIEF PEOPLE OFFICER SANDIP SEN, PRESIDENT GLOBAL CLM BUSINESS UNIT
SENIOR MANAGER HR
MANAGER HR
SENIOR LEAD HR
SENIOR SPECIALIST HR
SPECIALIST HR
SENIOR EXECUTIVE HR
EXECUTIVE HR
DEPARTMENTS IN HR
HR
PAY ROLL
EMPLOYEE RELATIONS
RECRUITMENT
Employee Relations
They take responsibility of the following Employee Grievances Health, Safety and Environment in which the employees work Provision of Communication devices Transfers and relieving of employees Employee engagement programs like Fun Friday Incentives on reaching targets Recognizing talent ( Star Performers) Celebration of festivals Get Set Go.. etc.
Recruitment
This team is responsible for hiring and training the employees.
It is the responsibility of the recruiting team to keep these positioned filled at every point of time. Failing which will cause them to lose the process to any of its competitors. As the problem faced by every domestic BPO, even Aegis faces the problem of high attrition rate. To cope up with this high attrition the recruitment team of Aegis has a target of starting a new batch containing 25 employees every 15 days. The team is able to achieve this target on a consistent basis. The employee is selected after being subjected to four rounds of selection process.
1st Round
Briefing about the job responsibilities and the package that will be offered, and various other facilities that will be provided. Its a mutual interaction round where the candidates attitude and communication skills are assessed. Candidates who do not have any concerns with the facilities and the pay will move on to round two.
2nd Round
A test of typing speed is done using the Type master software. The job requires the employees to take down few details of the customer. Therefore a good speed is an added advantage. The minimum required speed is 15WpM at 60% accuracy. Those who have cleared the test will move to the next round.
3rd Round
Personal interview with two members on the interview panel. The candidate is tester for Fluency in speech Confidence Stability in employment history(if any) If the panel is satisfied with the candidate he is moved to the next round.
4th Round
An online assessment which tests the analytical, comprehensive, qualitative and logical skills of the candidate. The candidate is given the offer letter after successful completion of the four rounds.
Sourcing:
There is a separate team for sourcing and short listing candidates based upon a telephonic interview with the help of Job portals. Naukri Monster
The role of a recruiter is to conduct a telephonic interview and assess whether the particular candidate is suitable for the job and then arrange for the further process.
Employee reference:
If a current employee of the company refers any of his friends for an interview and in case that person gets selected and works in the company for a period of 90 days then the employee who has refereed his friend would be given an amount of 6000 Rs.
Consultants:
The role of a consultant is to work on behalf of the company to fulfill the requirement for which they would be paid accordingly. The requirement along with the job description is given to the consultants who then source suitable candidates and arrange for an interview. After a Candidate is selected and joins the company and completes a period of 90 days the consultant would be paid according to the slab system.
Training Centers
Training centers bring people from the rural areas and train them on speaking skills. Aegis has contracts with these centers, and picks up people from these institutes as and when needed.
Conclusion:
Finally I would like to conclude by thanking Mr. Pradeep Kumar for taking time off his busy schedule and giving us some wonderful insights about Human Resource Management which will help us in understanding the subject and I would like to thank our faculty for giving us this opportunity.