SUSAN SHAMY

Rockaway, NJ 07866 973-349-4404 sueshamy@hotmail.com AREAS OF EXPERTISE Talent Management Performance Management Conflict Management Project Management Coaching Employee Relations Competency Based Performance Regulatory Compliance Training and Development Policy & Procedure Development Team Leading & Building Diversity Management

PROFESSIONAL EXPERIENCE Consultant Alternative Investments Pershing Division of BNYMellon 2010-2011

Reduced aged purchase and re-registration from $10MM to $1.6MM reducing risk and exposure for the firm. Eliminated 100% of the risk to the firm by initiated, created and implemented a standardized training manual that was used departmentally Streamlined the process to track compliance with firm guidelines Achieved 95% customer satisfaction rating by responding and resolving issues within 24 hours of customer request Avoided regulatory penalties and fines by providing documentation to comply with regulatory requests Human Resources Director Access Communications, LLC

2007- 2009

Increased staff by 62% within 6 months through strategic targeted recruiting. Designed and Implemented new employee handbook and corporate policies and procedures Improved new staff satisfaction and reduced turnover within the first year by 10% by creating an On Boarding program that included day 1 mentoring and buddy programs Improved performance review process with redesign of Core Competencies that aligned with agency strategic goals and objectives Updated payroll and benefits administration across 4 conflict agencies nationwide that reduced manual errors Streamlined administrative HR processes and enhanced the organizations ability to track employee information with the implementation of the ADP HRIS Human Resources Manager PRICEWATERHOUSECOOPERS 2000 2007

Deployed tour professionals annually with a focus on career development, succession planning and retention in line with the organizations objectives. Increased staff compliance by 20% for firm required risk and quality initiatives. Developed and communicated corporate messages to a national audience. Led workforce planning, providing input into development and achievement of team headcount and utilization budget. Determined actionable items, researched root causes, developed plan of action. Drove continuous improvement throughout organization, as liaison in the region for learning and education program, identifying instructors and developing appropriate curriculum. Improved employee satisfaction rate by 20% in 3 years through innovative approach in programs including mentoring, partner connectivity, flexible work schedules, team building activities, and improved learning and education programs. Improvements resulted in lowering turnover rate from 18% to 4%, reducing costs in hiring and training by 23%. Created positive culture by teaming closely with partners to build connectivity relationships with diverse staff; introduced firms tool kit on inclusion and bridging gaps between partners/diverse staff.

Susan Shamy 973-349-4404

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Involved in the transition team for an evolving new business unit (spin-off company). Collaborated with new company ensuring smooth transition. Worked with 60 staff members to help them adjust and ensure support. Established quantifiable goals used to measure performance, pay compensation, and incentive increases by facilitating team in rollout of new Performance Management System. System included training on core concepts / aligning staff goals with business goals. Solidified relationships with foreign offices and expanded network of contracts by coordinating staff swaps with Australia and UK. Enabled sharing of best practices, staff, and skill development as well as offered experience of working abroad. Human Resources Generalist AVPPERSHING, A DIVISION OF DLJ SECURITIES Met firms staffing goals using behavioral interview techniques for 10 operational departments Provided improvements for the redesign of the Corporate Intern Program Created a positive culture Led On Boarding and technical training Customer Training Representative Redesigned internal system training manuals Scheduled and delivered training to retail and institutional customers on 20 internal systems Departmental representative for system roll outs and customer conversions Corporate Intern Presented a research paper on Market 2000 to the Managing Directors Managed a project to decrease the number of outstanding manual account transfers Resolved customer service requests for assigned retail customers New Accounts Clerk Improved quality control process for department by designing process to review previous days work reports with actual documentation Awarded Quality award for process improvements EDUCATION Master of Sciences Psychology, August 2011 University of Phoenix Bachelor of Arts, Psychology Fairleigh Dickinson University, Madison, New Jersey CERTIFICATIONS Fairleigh Dickinson University, Certificate of Human Resources Professional in Human Resources (PHR) 2007 PROFESSIONAL MEMBERSHIPS Member, Society for Human Resources Management (SHRM) 1992-2000