Bouquet of Acknowledgement Beginning with many praises to ALLAH SUBHAAN-HO-WATALAH who enabled us to commence the proceedings of the divine

duty of man kind as his PROPHET(S.A.A.W) says seek knowledge from cradle to grave. Secondly we wish to express our sincere gratitude to Management Department of BUSINESS ADMINISTRATION and are highly thankful to our beloved parents and teachers especially Miss.MADIHA RIAZ for his unforgetable,remarkable, pure, professional and spiritual guidance for providing us an opportunity to do our final project work of TOTAL QUALITY MANAGEMENT on the topic of TQM PRACTICES IN THE UNIVERSITIES

About this project This project is related to the subject TQM (total quality management). Our teacher Miss.MADIHA RIAZ assigned us a class assignment that turned into an excellent team workout.Actually in this project we had to visit any of the organizations dealing in the same business that is offering similar services or manufacturing similar products. We weresupposed to take an in interview from any of the managers of organizations to analyze how do they manage the overall quality and standard of their organization. Hence we visited admin department and library of the university of sargodha.

Total quality management is an enhancement to the traditional way of doing business it isa proven technique to guarantee survival in the world class competition. The entireculture and actions of the organizations can be transformed just by changing the action of management.Therefore, it is the art of managing the whole to achieve excellence TQM is defined as both a philosophy and set of guiding principles that represents the foundation of continuously improving organization. It is the application quantitative manners andhuman resources to improve all the processes with in the organization and exceedcustomer needs now and in the future.. Conflict management Conflict mostly arises between the employees during high rush hours in the branchesdealing a great number of customers. However the over all management and staff is veryco-operative in caring. The senior management officers often resolve the conflicts at itsembryonic stage.. Customer satisfaction Customer satisfaction is very low at the library of university of sargodha university due to following reasons.

Lack of data base. Low quality of books Insufficient books.lack of facilities. Poor book issuance and reterning procedure. Lack of furniture Lack of computer lab. EMPLOY STANDERD MANAGEMENT. Library of university of sargodha has the staff wich meet not only meeting the requirment but also exeeceding the requirement of selection.but some time problems arrises due to lack of staff because university of sargodha has not suffecient staff for library due to lack of resources and lack of experience.