Defect Neo Home Data card mail issue GNP Portal Issues Update all records in crits_handset_status for

all previous records with end date Device swap error while adding additional devices :- NULL pointer exception thrown Lock & Unlock orders Increase credit limit not flowing Cust_desired_dt is coming null for change of ownership cases Termination failing in Geneva Checking if a file/document ..etc. can be attached on a closed SRs ESN status is not changing after device swap is successful, so user is not able to make the ESN available through the new interface due to business constraint in ESN availability module for not freeing discarded devices, currently sapan is working on this and its in SIT. MLH is stuck in Geneva for pilot or Member MDN, Tabs (Activate MLH Tab, Terminate MLH Tab, Add Member Tab ) are not visible in TIB frontend. Need to add extra Neotel no for already Activated ported pilot MLH as the user faces call's problem > After the termination of MLH group with ported pilot: 1)Extra neotel no which is manually blocked(in msisdn) for ported mlh group not gets updated /Add/Remove member from migrated MLH are failing in leap because in the MML command primary is being sent in place of Pilot. Incorporating the restriction of not allowing creation of service on Legal and closed accounts Change of ownership issue : 3 Tickets -> Defect is identified and Shivangi is working on that. ESN mapped to dealer - ESN reservation functionality needs to be implemented Mapping of service to particular channel partner after activation for commissioning report

Developer Rahul R Rahul R Ravi Ravi Syndhya Sapan Shivangi Tatha Tatha

Development completion date

4-Jun-12 4-Jun-12

Sapan

Bhumika/Sapan

Silky Shivangi/Ravi Niraj/Sapan Sapan

7-Jun-12 8-Jun-12 9-Jun-12

AAA password reset Validation during change Bill details During postpaid to prepaid , error message is not visible through front end but is customer is not allowed to do postpaid to prepaid data is not flowing to order queue leap(Provisioning table) for unlock order. While updating the ESN status to Discarded from Leap at the time of closing Repair, need to update the End date for the repair status entry in Crits_hist_handset_customer. In Dispatch Order we are able to dispatch only activation orders which are processed. For remaining orders the interaction message is Order still in progress. Even though order is not submitted it is showing Order still in Progress only (It should show Please submit/Activate the order).

Vinay Vivek Vivek Dipayan Rahul G

16-Jun-12 16-Jun-12 16-Jun-12 16-Jun-12 16-Jun-12

Vivek

16-Jun-12

Termination on same month failing after Change Of Ownership Shantanu

16-Jun-12

Data Usage functionality for old Invoices. Leap should make the decision to bypass or continue with provisioning on same block on the basis of response from N/w element. To check escalation Process If a ticket has been reassigned to other group(different from the default group), how does escalations behave. Color and Font size to be increased for the service request description and also the field has to be made scrollable. Dashboard complaint summary is not in accordance with the CRITS v2, need to check the pointing for the same. Page counter to be introduced instead of next/Previous navigation system. Please reset vetting status. Agent did not update income prior to vetting- Modification of credit vetting details Reactivated service on the same account, with same ESN. Basically when a service is reactivated with same esn and MDN and after this if we do device swap the terminated record is getting updated

Tatha Dipayan

20-Jun-12 23-Jun-12

Ishan

23-Jun-12

Silky/Ishan Silky/Ishan Silky/Ishan

23-Jun-12 23-Jun-12 23-Jun-12

Dipayan/Rahul G 23-Jun-12

Dipayan

30-Jun-12

When Auto suspension is fired during credit limit locking from Geneva only one service is suspended in Neo Home. Neo Home Migration CR

Arindam/Rajib/Vi 30-Jun-12 vek Sapan/Syndhya 30-Jul-12

Check Device Type Functionality is already in cooperated but user dont check before swapping. For above case there is check box provided,. After entering ESN in text box we need to check the check box Silky for checking Check Device Type. (this needs to be made mandatory) so that user cannot proceed ahead without checking the checkbox Defect fix For change package scenario, call center profile should see DUMMY ESN and they should be able to create the order (shouldnt be able to submit the order for provisioning on Rahul G Network and Geneva). Also device type for old package is displayed instead of New Package If the user is of different group and the complaint which he wants to created is in another group in the case he only can able to create the complaint he cannot self assign the same. AAA password reset :- During device swap password for AAA profile should be the same random password which is being used during activation. Neeraj Mishra

TBD

TBD

TBD

Nandish

TBD

Credit vetting issues for manual updates of vetting parameters Operations team TBD Ticket cancellation for the below scenarios. a. No action taken by IT :- In such case mention in the resolution The service is active without IT intervention for activation scenarios b. User having access to free MDN/ESN :- In such cases mention in the resolution The user has access to free ESN/MDN. Please Operations Team Ongoing refer to attach screen shot .Attach the screen shot in such cases. c. User awareness tickets :- In resolution for this cases, please put the screen shot and proper comments . Example Please use the system functionalities d. Credit Limit not visible for SME but visible for IND Transferring Tickets to network Bucket were network action is required. Operations Team Ongoing

Attaching ESN to order requested by Call center profiles

Operations Team Ongoing

Prod Deployment Current Status date 1-Jun-12 1-Jun-12 1-Jun-12 3-Jun-12 3-Jun-12 3-Jun-12 6-Jun-12

Remarks

Expected tickets reduction

Shared the services to be provisioned on the mail server 50 to Sachin Insert not happening in Leap_update_log. Under 5 analysis Data correction To be fixed and rolled out on Sunday Downtime this is already deployed and tested in .14 Code Fix to be done deployed the fix on .14 server. Yet to be tested 30 50

6-Jun-12

in SIT

20

6-Jun-12

40

0 20 30 10-Jun-12 to be incorporated in ESN/MDN phase 2 20

During device swap password for AAA profile should be the same random password which is being used during 70 activation. CR to be raised for this. 10 5 5 25

10

Business had raised one CR(CRQ000000000716) for amendments in change of ownership search criteria. Its 15 currently under review, once approved we can plan change of ownership fix with it. Functionality to provide data usage need to 50 incorporated at TIB front end. 10

0 0 0 60

10

10 Shared soln approach; CR had not been raised even after continuous escalations. Will request Nandish to present 25 our solution to IT/Business in weekly meeting so that it can be formalized

20

This is not a defect. Also IA for this CR has been submitted

Have already initiated discussion with business for the data amendment on this. we will discuss with business and accordingly formulate OPS/DEV CR CR# 1564 (Override functionality in Referrals to allow all 200 covered packages) is already in place.

150

60

IT team to redirect the request to Meagen/Lwazi and cancel such tickets.

Sr. no

Defect Expected tickets reduction Need to correct the implementation of decoding response that we get from GIS. As it is creating issue and we are getting postal code in place of province and city in place of postal 4 code 50 Neomail user/mailbox creation/password reset issue: Reset 7 pwd functionality in TIB needs to be fixed as well Fix for the deletion of mail box on termination of service in TIB 19 MDN/ESN avaliability Interaction data can be searched with four values i.e. Customer id, account id, order id and MDN, and it shows all the interactions for that customer. But when these links are clicked it opens only the interactions captured, on that Orderid, or Account id, or as the case may be. 2 Rest other links defaults to the homepage. To put restriction on access of Administrator page for all 7 users Deactivation date is not updating in NMS due to which user is 14 not able to make the number free from leap Repair Changes :- 1) Problem in repair creation. Reference to old repair created prior to 2 repair creation 2) Updation of tables while getting error message 3) Change the search repair screen :- Modification of screen as per old crits screen to reduce the time require to fetch 17 data Change of Ownership for Neo Home cases. Submit button 18 visible even before the termination is successful Unlock orders for non NeoHome packages are not getting 20 submitted from Order Tracking Updated coming to TIB and Geneva from Leap. Modifying the 23 update query

100 20 600

10 0

80

60

20 10 0 10

22

Port Available - In use flag updation.