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7. W.Edwards Deming," Out of The Crisis", The MIT Press, 2000

8. V.Daniel Hunt," Managing for Quality", Business One Irwin, 1993

9. Ron Basu," Implementing Quality", Thomson Learning, 2004.
10. Philip B. Crosby," Quality Without Tears", McGraw-Hill, Inc. 1995

11. Nancy R. Tague," The Quality Toolbox", ASQC Quality Press, 1995
12. Joseph M.Juran," Juran's Quality Handbook, McGraw-Hill, 5Th
Edition, 2000
13. John S. Oakland, " TQM Text With Cases", 3rd Edition, Elsevier
Butterworth, 2003.
14. Charless A. CianfraniJoseph J. Tsiakals, John E West," ASQ ISO
9000:2000 Handbook", ASQ Quality Press, 2002.

EF
:

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Malcolm Baldrige Quality

Award

Deming Prize

EFQM