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One Vision
Mercy Hospitals
Arkansas Berryville Fort Smith Hot Springs Nashville Ozark Paris Rogers Waldron
Mercy operates acute care, specialty care and critical access hospitals in 31 communities across four states: Missouri Aurora Carthage Cassville Chesterfield Joplin Lebanon Mountain View Springfield St. Louis Washington Oklahoma Ardmore El Reno Guthrie Healdton Kingfisher Marietta Oklahoma City Sulphur Tishomingo Watonga Kansas Columbus Fort Scott Independence
Mercy Clinic
Across these four states, a team of more than Mercy 1,600 primary and specialty care physicians, 600 advanced practitioners and supporting staff deliver health care services through more than 360 offices.
Outreach Ministries
Mercy serves a variety of special needs, particularly for low-come patients, in Louisiana, Mississippi and Texas.
Unlike any other story in our recent history, people want to hear about Joplin. Mercy leaders have spoken to countless groups since the May 2011 tornado. They recount tales of loss and recovery unimaginable damage and rebuilding. The real story, however, is not about a twisted shell of a hospital or of construction cranes setting new steel. Its about the potential in each of us to overcome challenges. Rebuilding in Joplin has required the focus and talents of thousands of people, each willing and able to do the right things. In less than a year, we progressively provided better facilities for families there. We partnered with the Joplin community to make sure we were providing the most needed services. We imagined how we could make things even better than they were. It took lots of hands working together, and the job isnt done yet. This same exciting work is taking place everywhere in Mercy today. As we unite under one name and symbol, were shaping the future of health care around you to be more effective, convenient, personal. Just one co-worker can bring Mercy to a patient or family member. When were all working with that same goal, great things happen. Youll see some examples in this report. Our new name is a tribute to our heritage. Its accompanying symbol not only celebrates the unique gifts each of us lends to our work, but our shared vision to improve peoples health and lives. If you havent already, youll soon see our new logo and signs on Mercy buildings in your area. Thank you for your interest and support of Mercy. Blessings and best wishes to all in 2012.
Mercy promises Joplin it will have a hospital back up in one week. By the following Sunday, a 60-bed mobile hospital was functioning.
Within less than a year, Mercy opened a component hospital with 120 beds and increased services.
By 2015, a new permanent Mercy Hospital will open with 424 beds.
2011
An arrangement with the nearby McCune-Brooks Regional Hospital in Carthage helped open additional beds and surgical space.
2012
2013
2014
2015
The only thing unscathed at the hospital was a statue of the Mercy cross being elevated by two strong hands. It quickly became an inspirational icon to all who came to view the destruction and those involved in the clean-up and rebuilding.
Our ministry has never been confined to a building. Our people and our spirit are at the core of who we are and what we do. We are already rising from the rubble stronger than ever before.
~ Lynn Britton, Mercy President and CEO
Beginning to Rebuild
Mercy immediately pledged to remain in the community, keep Joplin co-workers on the payroll and give them recovery assistance. A mobile, 60-bed tent hospital was erected near the destroyed hospital on a cleared parking lot. By the end of June, planning for a new hospital was on a fast track. An arrangement with the nearby McCune-Brooks Regional Hospital in Carthage helped open additional beds and surgical space, and put nearly 800 co-workers back to work. Another 1,800 found work at other Mercy facilities. In August, a temporary hard-sided hospital replaced the tent hospital and a location for the permanent replacement hospital, roughly three miles from the devastated campus, was selected. The facility should be ready in spring 2015. To meet the immediate needs of the community, Mercy opened a component hospital in April. This 150,000 squarefoot facility was constructed from 224 modules in less than six months. Expanded services include surgery, an ICU, obstetrics and pediatrics, and more beds.
Steel, aluminum, copper, concrete and asphalt are being salvaged and recycled. Once the destroyed hospital buildings have been removed, Mercy will restore the land. We have already donated 12 acres to the Joplin school district for a new elementary school that will replace two schools destroyed in the tornado.
In the months since the tragedy, more than $1.3 million has been given by co-workers, community members and businesses for Joplin tornado relief. The donors are too numerous to name individually, but we would especially like to thank: The Bank of America Charitable Foundation, Inc. Branson Cares Coventry Health Care Inc. Crossland Construction Company, Inc. MHA Center for Education Missouri Foundation for Health United Way of Southwest Missouri and Southeast Kansas Our gratitude goes to countless others who gave of their time, talent and generosity to help us continue our ministry in Joplin.
Want to read more? Mercy published a series of books on the events that changed the lives of so many in the community and how the health ministry has responded. Click here to be taken to the books onlilne.
includes our childrens hospitals in St. Louis and Springfield, Mo., and our 700 primary care providers and 125 pediatric specialists located across our four-state service area. Telemedicine is another important part of the strategy, making hard-to-find specialties available to families in rural communities. Our specialized childrens programs include: Sleep disorders Pediatric diabetes Specialized cancer care Urology Critical care Reconstructive surgery Neurosurgery Orthopedics Cardiology Cancer Autism Behavioral health
Mercys work on building childrens services in the upcoming year includes: Renovation and redesign. Mercy Childrens Hospital in Springfield will expand to include new services and more convenience. Research. Mercy in Oklahoma City is conducting first-time research with a vein viewer to start IVs more eaily in tiny newborns and save them from the discomfort of multiple needle sticks. Telemedicine. Parents can now get the right specialist for their child, a pediatric neurologist for example, even if that physician is hundreds of miles away.
Learning is vital to protecting kids health for the future. Our partnership with HealthTeacher provides educators with lesson plans and resources focused on early health education. Over 737,000 students in 1,695 schools now have access to these resources. Mercy has committed $5 million over five years to underwrite the program.
telemedicine technology. Office visits wont be a thing of the past, but the center will instead offer specialized services that are hard to find in some communities: Radiology and pathology Virtual teams interpret digital images and other testing information 24/7, for faster diagnosis and treatment. Specialty physicians People in rural areas can have faster, more efficient access to care via telemedicine. Nurse On Call With a simple telephone call, patients can get help deciding the most appropriate level of care. Remote disease management Patients are connected to the center via in-home technologies to monitor weight, blood pressure, blood glucose and more.
I feel like I finally have ownership of my medical care. I feel like Im now in partnership with my doctor. Im not alone. Were a team.
Taresa Copeland, 62, patient
Bringing Us Together
We recognize that we continue the work of the Sisters of Mercy. A common Mercy identity helps us connect our coworkers and facilities, and better serve our patients. We want people to instantly associate our name and visual identity with an exceptional health care experience, knowing they now have access to a large team of skilled people and services that extends well beyond what is physically located in their local communities. The most visual part of this transition announcing new names and placing new signs will be
Building Projects
Our plans call for Mercy to expand and renew many of our facilities, and extend our presence into 50 new communities, with over 100 new facilities. In 2011: Mercy broke ground on an $88 million medical complex in Edmond, Okla. Designed with community input, the facility includes a walk-in clinic, wellness and women centers, childcare for patients, sports rehab, outpatient surgery and offices for 30 specialized physicians. Mercy began construction of a $105 million, 48-bed orthopedic hospital in Springfield, Mo. Mercy in Rogers, Ark., began construction of an expanded $5.5 million heart and vascular center. In partnership with the Ardmore (Okla.) Chamber of Commerce Foundation, Mercy Hospital opened a new cancer treatment center. Mercy and Centerre Healthcare Corporation broke ground on a rehabilitation hospital in Oklahoma City. The 50-bed facility will help patients recover from injuries and surgeries in a home-like setting where patients and families can practice daily tasks. Mercy Hospital in Washington, Mo., opened a newly renovated and expanded emergency department the only ED within a 30-mile radius. A newly opened 12-bed burn center at Mercy Hospital St. Louis is the only facility providing comprehensive acute and reconstructive burn care for adults and children in eastern Missouri and southern Illinois.
$114 million
Charity care free or unreimbursed health care we offer to people who are poor and who lack insurance or the financial means to pay for their care. Charity care doesnt include bad debt, which is health care provided to people with the means to pay for some or all of their care, but who dont.
$55 million
Community services offered for free or at a financial loss programs such as community health education, community-based clinical services such as health screenings for people who are poor or uninsured, community health initiatives addressing specific health needs among the poor and vulnerable, health care support groups and pastoral outreach programs.
$103 million
Shortfalls from Medicaid reimbursement financial losses we incur providing health care to people who are poor but for whom we receive some reimbursement through the governments Medicaid program.
Region
2011 Regional Community Benefit $23,561,843 $14,775,889 $7,403,586 $255,64,913 $6,372,396 $6,650,1948 $85,923,857 $32,012,256 $3,557,835 $272,105,487
Community Benefit % of Net Patient Revenue 8.9% 6.0% 3.6% 12.5% 9.4% 6.3% 6.7% 5.7% 350.6% 6.2%
Fort Smith, Ark. Hot Springs, Ark. Rogers, Ark. Joplin, Mo. Independence/Fort Scott, Kan. St. Louis, Mo. Springfield, Mo. Oklahoma City/Ardmore, Okla. Mercy Ministries of Laredo TOTAL
$263,513,000 $246,642,000 $205,317,000 $203,965,000 $68,122,000 $1,053,346,000 $1,282,006,000 $557,099,000 $272,000 $3,789,573,000
Financial Highlights
For Fiscal Years Ended June 30, 2011, and June 30, 2010 ($ in thousands)
June 30, 2011 $195,419 459,733 225,147 1,377,091 2,080,125 293,493 $4,631,008 $815,940 1,210,597 2,026,537 2,604,471 $4,631,008
June 30, 2010 $128,837 453,760 285,611 1,225,948 2,061,065 252,310 $4,407,531 $825,021 1,259,169 2,084,190 2,323,341 $4,407,531
Cash and cash equivalents Accounts receivable, net Other current assets Assets limited as to use or restricted, current and long-term Property and equipment, net Other assets Total assets Long-term debt, including current maturities Other liabilities Total liabilities Total net assets Total Liabilities and Net Assets Operating Revenues Net patient service revenues Other operating revenues Total operating revenues Operating Expenses Salaries and benefits Supplies and other Interest Provision for doubtful accounts Operating Expenses Before Depreciation and Amortization Operating Income before Depreciation and Amortization Depreciation & amortization Operating Income
Excluding Joplin results, actual and budget for May and June
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