eGovt and ICT Skills Survey Introduction eGovernment is defined as making use of information and communications technologies with

the hope to reorganize and improve government services. Many countries who have experienced its transformative power were able to revitalize public administration, overhaul public management, foster inclusive leadership and move civil service towards higher efficiency, transparency and accountability. 1 eGovernment can also be considered as an engine of the development for the people by making public services more responsive, citizen-centric, socially inclusive and participatory. 2 Richard Heeks identifies the development of competencies and skills among government officials as crucial to the success of eGovernment initiatives.3 There are a number of considerable benefits of information and communications technology (ICT) skills development trainings such as increasing productivity, improving communication and collaboration and organizing critical information. The eGovernment programs require ICT-skilled government officials that can align with the vision of the government. Heeks also added that a successful eGovernment initiative requires an assessment of design-reality gaps: gaps between the design assumptions/requirements of a project and the existing reality in government.4 In order to be able to properly address the development of eGovernment competencies and skills among government officials, ideacorp has conducted an eGovernment and information and communications technology skills (ICT) training needs analysis (TNA) survey. There were two main areas that the TNA survey was designed to address: I. General ICT access, knowledge and skills 1. Access to computers 2. Access to broadband internet 3. Access to mobile internet 4. ICT literacy training 5. Word Processing 6. Spreadsheet 7. Presentation 8. Databases 9. Internet/Web 10. Social Media 1. Facebook 2. Twitter 3. YouTube 4. Wiki 5. Blog
1 United Nations E-Government Survey 2010 http://unpan1.un.org/intradoc/groups/public/documents/un/unpan038851.pdf 2 United Nations E-Government Survey 2012 http://unpan1.un.org/intradoc/groups/public/documents/un/unpan048065.pdf 3 Richard Heeks, Avoiding eGov Failure: Factor-Specific Techniques, eGovernment for Development Information Exchange http://www.egov4dev.org/success/techniques/factors.shtml 4 Richard Heeks, Avoiding eGov Failure: Design-Reality Gap Techniques, eGovernment for Development Information Exchange http://www.egov4dev.org/success/techniques/drg.shtml

11. Tools 1. Programming 2. Geographic Information Software (GIS) 3. Project Management 4. Collaborative Software 5. Accounting Software II. Knowledge of eGovernment/eGovernance concepts 1. eGovernment 2. eGovernance 3. eGovernment Architecture 4. Interoperability 5. Open Standards 6. Authentication and Identification 7. Information Security 8. Privacy and Data Protection 9. Intellectual Property Rights (IPR) 10. Automation 11. Informatization 12. Collaboration 13. eParticipation 14. eDemocracy 15. Open Government 16. Open Data 17. Gov 2.0 18. eCommerce Act of 2000 19. Philippine Digital Strategy 20. Web 2.0 21. ICT Project Management The survey was conducted last November 2011 among 154 government career executives. The survey was conducted as part of a needs assessment on the development and implementation of a government Chief Information Officer (gCIO) training program. Summary of findings: 27% of the respondents are within the age bracket of 40-49 years old and 25% of them are within the age bracket of 50-54 years old. Most of those who responded in the survey are new career executive service eligibles, meaning that they have recently passed the career executive service officers' exams. While 88% of respondents do not hold ICT Plantilla positions, 66% of them said that their current positions require ICT functions. 94% of the respondents have access to computers at the office and 96% of them have computers at home. 94% of the respondents have broadband internet access at the office and 84% of them have broadband internet access at home. 57% of respondents access the internet using their mobile/smart phones. 64% of respondents prefer to access the internet at the office. 54% of the respondents have not taken any ICT literacy course. Only 8% of the respondents have taken an introductory course on eGovernment.

 47% of the respondents are aware of eGovernment. 45% of the respondents are aware of eGovernance. Most respondents are not aware or have little knowledge on other eGovernment concepts. 56% of the respondents are not aware of eGovernment Architecture. 47% of the respondents are not aware of Interoperability. 49% of the respondents are not aware of Open Standards. 40% of the respondents are not aware of Authentication and Identification. 44% of the respondents are aware of Information Security. 43% of the respondents are aware of Privacy and Data Protection. 40% of the respondents are aware of Intellectual Property Rights. 36% of the respondents are aware of Automation. For Informatization, there are 31% of the respondents who are not aware, and another 31% who are aware of the concept. 32% of the respondents are not aware of Collaboration. 45% of the respondents are not aware of eParticipation. 50% of the respondents are not aware of eDemocracy. 45% of the respondents are not aware of Open Government. 43% of the respondents are not aware of Open Data. 61% of the respondents are not aware of Gov 2.0. 40% of the respondents are not aware of the eCommerce Act of 2000. 64% of the respondents are not aware of the Philippine Digital Strategy. 62% of the respondents are not aware of Web 2.0. 38% are not aware of ICT Project Management. Software/Tools For the word processing software, 33% of respondents said that they are regular, confident users, while 27% said that they they are fully competent and could confidently explain it to others. 34% of the respondents have used a spreadsheet software but need further practice/training to be confident. For the presentation software, 29% of the respondents said that they have used the software but need further practice/training to be confident, while 28% said that they are a regular user and confident in using the software. 33% of the respondents said that they have used a database software occasionally but need further practice/training to be confident. 39% of the respondents said that they are a regular user and confident in using the internet/web. For Facebook, 27% of the respondents said that they are regular users and confident, while 25% said that they have used this occasionally but need further practice/training to be confident. 40% of the respondents said that they are aware of Twitter but have no experience using the application. 32% of the respondents said that they have used YouTube but need further practice/training to be confident. 26% of the respondents said that they are aware of Wiki but have no experience using the application. 34% of the respondents said that they are aware of Blog but have no experience using the application.

 51% of the respondents said that they do not know how to program. For GIS software, 38% of the respondents said that they have not used it, while 37% said that they are aware of the software but have no experience using it. 45% of the respondents said that they do not know how to use project management software. 45% of the respondents said that they do not know how to use collaborative software. 57% of the respondents said that they do not know how to use accounting software. Skills 49% of the respondents rated their oral communication skill as above average, while 51% rated their written communication skill as above average. 44% of the respondents rated their numeracy skill as above average. 38% of the respondents rated their skill in manipulating / interpreting graphical information as above average. 53% of the respondents rated their critical thinking skill as above average. 51% of the respondents rated their planning and organizing skill as above average. 51% of the respondents rated their reviewing and evaluating skill as above average. Training Preferences 82% of the respondents said that the training program should focus on skills development. 34% of the respondents said that they can be away from work for a maximum of 3 days. 62% of the respondents said that they prefer a training schedule held once a month for 4 months. Here is a more detailed report of the results of the training needs analysis survey: Part I. Background Information 1. Number of Respondents by Gender There were 154 respondents in the survey, with 62 male respondents comprising 40%, and 92 female respondents comprising 60%.

Gender
Male Female

2. Number of Respondents by Age Ten of the respondents, or 6.50% of them, are below 30 years old. Thirty respondents, or 19% of them, are within the age bracket of 30-39 years old. Forty-two respondents, or 27% of them, are the within the age bracket of 40-49 years old. Thirty-eight respondents, or 25% of them, are within the age bracket of 50-54 years old. Twenty-one respondents, or 14% of them, are within the age bracket of 55-59 years old. Nine respondents, or 5.80% of them, are within the age bracket of 60-65 years old. Four respondents, or 2.6% of them, did not answer the question.

Age
Less than 31 30-39 40-49 50-54 55-59 60-65 No Answer

3. Career Executive Service Officer Rank Most of those who responded in the survey are new career executive service eligibles, meaning that they have recently passed the career executive service officers' exams. About 50% of the respondents are existing government career executives. Many others did not put their rank. 4. ICT Plantilla Position Nine of the respondents, or 5.8% of them, hold ICT Plantilla Positions while the remaining 136 or 88% does not hold ICT Plantilla Positions. There were 9 respondents, or 5.8% of them, who did not answer the given question.

ICT Plantilla Position

Yes No No Answer

5. Position having ICT functions Ninety-six respondents, or 62% of them, said that their current positions have ICT functions while 38 respondents, or 25% of them, said that they do not have ICT functions in their current positions. The remaining 20 respondents, or 13% of them, did not answer the given question.

Positions with ICT Functions

Yes No No Answer

6. Computer in the office One hundred forty-five respondents, or 94% of them, said that they have their own computer units in their office while the remaining 6 respondents, or 3.9% of them, said that they do not have computer units in their office. The remaining 2% did not answer the given question.

Computer in Office
Yes No No Answer

7. Computer at home One hundred forty-eight respondents, or 96% of them, said that they have their own computer units at home while the remaining 5 respondents, or 3.2% of them, said that they do not have computer units at home. One of the respondents did not answer the given question.

Computer at Home
Yes No No Answer

8. Broadband internet connection at office One hundred forty-seven respondents, or 94% of them, said that they have broadband internet connection at the office, while the remaining 6 respondents, or 3.9% of them, said that they do not have

broadband internet connection at the office. One of the respondents did not answer the given question.

Broadband in Office
Yes No No Answer

9. Broadband internet connection at home One hundred thirty respondents, or 84% of them, said that they have their own broadband internet connection at home, while the remaining 23 respondents, or 15% of them, said that they do not have broadband internet connection at home. One of the respondents did not answer the given question.

Broadband at Home
Yes No No Answer

10. Accessing internet on mobile / smart phone Eighty-eight 88 respondents, or 57% of them, said that they access the internet using their mobile or smart phone, while 63 respondents, or 41% of them, said that they do not access the internet on their mobile or smart phone. Three respondents, or 2% of them, did not answer the given question.
Internet Access on Mobile/PDA

Yes No No Answer

11. Preferred mode of Internet Access Ninety-eight respondents, comprising 64%, said that their preferred method of accessing the internet is through their computers at office. Sixty-six respondents, comprising 43%, said that their preferred method of accessing the internet is through their computers at home. Thirty-six respondents, comprising 23%, said that their preferred method of accessing the internet is via their mobile phone or smartphone.

Preferred Mode of Internet Access

70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00%
computer at office computer at home mobile/smartph one

12. ICT Literacy Course Sixty-four respondents, or 42% of them, said that they have taken ICT literacy courses, while 83 respondents, or 54% of them, said that they have not taken any ICT literacy courses. Seven respondents, or 4.5% of them, did not answer the given question.

ICT Literacy Course

Yes No No Answer

13. eGovernment Introductory Course Twelve respondents, or 8% of them, said that they have taken an eGovernment introductory course, while 73 respondents, or 47% of them, said that they have not taken any eGovernment introductory course. Sixty-nine respondents, or 45% of them, did not answer the given question. The researchers suspect that these 69 respondents have not also taken any eGovernment introductory course.

eGovt Introductory Course

Yes No No Answer

Part II. Knowledge and Skills Employees were asked to rate their knowledge or understanding on the following eGovernment concepts. 1 - I am not aware of this concept. 2 - I am aware of this concept. 3 - I am literate about this concept. 4 - I am literate about this concept and apply it in my work. 5 - I have full knowledge of this concept and I can explain it to others. 6 No answer 1. eGovernment Twenty-two respondents or 14% said that they are not aware of this concept. Seventy-two respondents or 47% said that they are aware of this concept. Twenty-six respondents or 17% said that they are literate about this concept. Seventeen respondents or 11% said that they are literate about this concept and that they can apply this in their work. Five respondents or 3% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 8% did not answer the given question.

eGovernment
1 2 3 4 5 6

2. eGovernance Twenty-three respondents or 15% said that they are not aware of this concept. Sixty-nine respondents or 45% said that they are aware of this concept. Twenty-six respondents or 17% said that they are literate about this concept. Nineteen respondents or 12% said that they are literate about this concept

and that they can apply this in their work. Five respondents or 3% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 8% did not answer the given question.

eGovernance
1 2 3 4 5 6

3. eGovernment Architecture Eighty-seven respondents or 56% said that they are not aware of this concept. Thirty-nine respondents or 25% said that they are aware of this concept. Eleven respondents or 7% said that they are literate about this concept. Two respondents or 1% said that they are literate about this concept and that they can apply this in their work. Three respondents or 2% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 9% did not answer the given question.

eGovernment Architecture
1 2 3 4 5 6

4. Interoperability Seventy-three respondents or 47% said that they are not aware of this concept. Forty-one respondents or 27% said that they are aware of this concept. Twenty-three respondents or 15% said that they are literate about this concept. Three respondents or 2% said that they are literate about this concept and that they can apply this in their work. Three respondents or 2% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 9% did not answer

the given question.

Interoperability
1 2 3 4 5 6

5. Open Standards Seventy-six respondents or 49% said that they are not aware of this concept. Forty-one respondents or 27% said that they are aware of this concept. Sixteen respondents or 10% said that they are literate about this concept. Five respondents or 3% said that they are literate about this concept and that they can apply this in their work. Two respondents or 1% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 10% did not answer the given question.

Open Standards
1 2 3 4 5 6

6. Authentication and Identification Sixty-one respondents or 40% said that they are not aware of this concept. Forty-two respondents or 27% said that they are aware of this concept. Twenty-five respondents or 16% said that they are literate about this concept. Nine respondents or 6% said that they are literate about this concept and that they can apply this in their work. Four respondents or 3% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 8% did not answer the given question.

Authentication and Identification

1 2 3 4 5 6

7. Information Security Thirty respondents or 19% said that they are not aware of this concept. Sixty-seven respondents or 44% said that they are aware of this concept. Twenty-seven respondents or 18% said that they are literate about this concept. Sixteen respondents or 10% said that they are literate about this concept and that they can apply this in their work. Three respondents or 2% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 7% did not answer the given question.

Information Security
1 2 3 4 5 6

8. Privacy and Data Protection Twenty-eight respondents or 18 % said that they are not aware of this concept. Sixty-six respondents or 43% said that they are aware of this concept. Twenty-five respondents or 16 % said that they are literate about this concept. Nineteen respondents or 12% said that they are literate about this concept and that they can apply this in their work. Five respondents or 3% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 8% did not answer the given question.

Privacy and Data Protection

1 2 3 4 5 6

9. Intellectual Property Rights (IPR) Seventeen respondents or 11% said that they are not aware of this concept. Sixty-two respondents or 40% said that they are aware of this concept. Thirty-five respondents or 23% said that they are literate about this concept. Nineteen respondents or 12% said that they are literate about this concept and that they can apply this in their work. Ten respondents or 6% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 8% did not answer the given question.

IPR
1 2 3 4 5 6

10. Automation Sixteen respondents or 10% said that they are not aware of this concept. Fifty-five respondents or 36% said that they are aware of this concept. Thirty-three respondents or 21% said that they are literate about this concept. Twenty-five respondents or 16% said that they are literate about this concept and that they can apply this in their work. Twelve respondents or 8% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 9% did not answer the given question.

Automation
1 2 3 4 5 6

11. Informatization Forty-eight respondents or 31% said that they are not aware of this concept. Forty-eight other respondents said that they are aware of this concept. Twenty-three respondents or 15% said that they are literate about this concept. Twelve respondents or 8% said that they are literate about this concept and that they can apply this in their work. Nine respondents or 6 % said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 9% did not answer the given question.

Informatization
1 2 3 4 5 6

12. Collaboration Fifty respondents or 32% said that they are not aware of this concept. Forty-one respondents or 27% said that they are aware of this concept. Twenty-eight respondents or 18% said that they are literate about this concept. Thirteen respondents or 8% said that they are literate about this concept and that they can apply this in their work. Nine respondents or 6% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 9% did not answer the given question.

Collaboration
1 2 3 4 5 6

13. eParticipation Seventy respondents or 45% said that they are not aware of this concept. Thirty-seven respondents or 24% said that they are aware of this concept. Nineteen respondents or 12% said that they are literate about this concept. Ten respondents or 6% said that they are literate about this concept and that they can apply this in their work. Five respondents or 3% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 10% did not answer the given question.

eParticipation
1 2 3 4 5 6

14. eDemocracy Seventy-eight respondents or 50% said that they are not aware of this concept. Thirty-four respondents or 22% said that they are aware of this concept. Eighteen respondents or 12% said that they are literate about this concept. Eight respondents or 5% said that they are literate about this concept and that they can apply this in their work. Three respondents or 2% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 8% did not answer the given question.

eDemocracy
1 2 3 4 5 6

15. Open Government Sixty-nine respondents or 45% said that they are not aware this concept. Forty-five respondents or 29% said that they are aware of this concept. Eighteen respondents or 12% said that they are literate about this concept. Six respondents or 4% said that they are literate about this concept and that they can apply this in their work. Four respondents or 3% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 7% did not answer the given question.

Open Government
1 2 3 4 5 6

16. Open Data Sixty-six respondents or 43% said that they are not aware this concept. Forty-eight respondents or 31% said that they are aware of this concept. Nineteen respondents or 12% said that they are literate about this concept. Five respondents or 4% said that they are literate about this concept and that they can apply this in their work. Four respondents or 3% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 8% did not answer the given question.

Open Data
1 2 3 4 5 6

17. Gov 2.0 Ninety-four respondents or 61% said that they are not aware this concept. Thirty-six respondents or 23% said that they are aware of this concept. Six respondents or 4% said that they are literate about this concept. Three respondents or 2% said that they are literate about this concept and that they can apply this in their work. Two respondents or 1% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 9% did not answer the given question.

Gov 2.0
1 2 3 4 5 6

18. eCommerce Act of 2000 Sixty-two respondents or 40% said that they are not aware this concept. Fifty-four respondents or 35% said that they are aware of this concept. Eleven respondents or 7% said that they are literate about this concept. Eight respondents or 5% said that they are literate about this concept and that they can apply this in their work. Five respondents or 3% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 10% did not answer the given question.

eCommerce Act 2000

1 2 3 4 5 6

19. Philippine Digital Strategy Ninety-eight respondents or 64% said that they are not aware this concept. Thirty respondents or 19% said that they are aware of this concept. Six respondents or 4% said that they are literate about this concept. Four respondents or 3% said that they are literate about this concept and that they can apply this in their work. Two respondents or 1% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 9% did not answer the given question.

Philippine Digital Strategy

1 2 3 4 5 6

20. Web 2.0 Ninety-five respondents or 62% said that they are not aware this concept. Thirty-four respondents or 22% said that they are aware of this concept. Six respondents or 4% said that they are literate about this concept. Two respondents or 1% said that they are literate about this concept and that they can apply this in their work. Another 2 respondents or 1% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 10% did not answer the given question.

Web 2.0
1 2 3 4 5 6

21. ICT Project Management Fifty-nine respondents or 38% said that they are not aware this concept. Fifty-seven respondents or 37% said that they are aware of this concept. Sixteen respondents or 10% said that they are literate about this concept. Seven respondents or 5% said that they are literate about this concept and that they can apply this in their work. Four respondents or 3% said that they have full knowledge of this concept and they are confident that they can explain it to others. The remaining 7% did not answer the given question.

ICT Project Management

1 2 3 4 5 6

Part III. Skills Please rate your skill on each of the listed applications/functions by encircling a number from 1 to 5. The ratings are defined as follows: 1 - I do not know how to do this application/function 2 - I am aware of this application/function but have no experience practicing it. 3 - I have used/done this occasionally but need further practice/training to be confident.

4 - I am a regular and confident in using this application/doing this function. 5 - I am fully competent with this application/function and could confidently explain it to others. 6. - No answer A. 1. Word Processing Seven respondents or 5% said that they do not know how to do this application/function. Eleven respondents or 7% said that they are aware of this application/function but have no experience practicing it. Thirty-five respondents or 23% said that they have used/done this occasionally but need further practice/training to be confident. Fifty-one respondents or 33% said that they a regular user and confident in using this application/doing this function. Forty-one respondents or 27% said that they they are fully competent with this application/function and could confidently explain it to others. The remaining 5% did not answer the given question.

Word Processing
1 2 3 4 5 6

2. Spreadsheet Seventeen respondents or 11% said that they do not know how to do this application/function. Twentysix respondents or 17% said that they are aware of this application/function but have no experience practicing it. Fifty-two respondents or 34% said that they have used/done this occasionally but need further practice/training to be confident. Twenty-five respondents or 16% said that they are a regular user and confident in using this application/doing this function. Twenty-four respondents or 16% said that they are fully competent with this application/function and could confidently explain it to others. The remaining 6% did not answer the given question.

Spreadsheet
1 2 3 4 5 6

3. Presentation Ten respondents or 6% said that they do not know how to use this application/function. Seventeen respondents or 11% said that they are aware of this application/function but have no experience practicing it. Forty-five respondents or 29% said that they have used/done this occasionally but need further practice/training to be confident. Forty-three respondents or 28% said that they are a regular user and confident in using this application/doing this function. Twenty-nine respondents or 19% said that they are fully competent with this application/function and could confidently explain it to others. The remaining 7% did not answer the given question.

Presentation
1 2 3 4 5 6

4. Databases Fourteen respondents or 9% said that they do not know how to use this application/function. Fortythree respondents or 28% said that they are aware of this application/function but have no experience practicing it. Fifty-one respondents or 33% said that they have used/done this occasionally but need further practice/training to be confident. Twenty-seven respondents or 17% said that they are a regular user and confident in using this application/doing this function. Eight respondents or 5% said that they are fully competent with this application/function and could confidently explain it to others. The remaining 8% did not answer the given question.

Databases
1 2 3 4 5 6

5. Internet / Web Five respondents or 4% said that they do not know how to use this application/function. Nine respondents or 6% said that they are aware of this application/function but have no experience practicing it. Forty-four respondents or 29% said that they have used/done this occasionally but need further practice/training to be confident. Sixty respondents or 39% said that they are a regular user and confident in using this application/doing this function. Twenty-six respondents or 17% said that are fully competent with this application/function and could confidently explain it to others. The remaining 6% did not answer the given question.

Internet / Web
1 2 3 4 5 6

B. Social Media 1. Facebook Five respondents or 4% said that they do not know how to use this application/function. Nineteen respondents or 12% said that they are aware of this application/function but have no experience practicing it. Thirty-eight respondents or 25% said that they have used/done this occasionally but need further practice/training to be confident. Forty-two respondents or 27% said that they are a regular user and confident in using this application/doing this function. Thirty-one respondents or 20% said that they are fully competent with this application/function and could confidently explain it to others. The remaining 13% did not answer the given question.

Facebook
1 2 3 4 5 6

2. Twitter Twenty-eight respondents or 18% said that they do not know how to do this application/function. Sixtytwo respondents or 40% said that they are aware of this application/function but have no experience practicing it. Twenty-four respondents or 16% said that they have used/done this occasionally but need further practice/training to be confident. Fifteen respondents or 10% said that they are a regular user and confident in using this application/doing this function. Five respondents or 3% said that they are fully competent with this application/function and could confidently explain it to others. The remaining 13% did not answer the given question.

Twitter
1 2 3 4 5 6

3. YouTube Ten respondents or 6% said that they do not know how to do this application/function. Forty-one respondents or 27% said that they are aware of this application/function but have no experience practicing it. Fifty respondents or 32% said that they have used/done this occasionally but need further practice/training to be confident. Eighteen respondents or 12% said that they are a regular user and confident in using this application/doing this function. Fifteen respondents or 10% said that they are fully competent with this application/function and could confidently explain it to others. The remaining 13% did not answer the given question.

YouTube
1 2 3 4 5 6

4. Wiki Thirty-four respondents or 22% said that they do not know how to do this application/function. Forty respondents or 26% said that they are aware of this application/function but have no experience practicing it. Twenty-six respondents or 17% said that they have used/done this occasionally but need further practice/training to be confident. Seventeen respondents or 11% said that they are a regular user and confident in using this application/doing this function. Fourteen respondents or 9% said that they are fully competent with this application/function and could confidently explain it to others. The remaining 15% did not answer the given question.

Wiki
1 2 3 4 5 6

5. Blog Thirty-eight respondents or 25% said that they do not know how to do this application/function. Fiftytwo respondents or 34% said that they are aware of this application/function but have no experience practicing it. Twenty-five respondents or 16% said that they have used/done this occasionally but need further practice/training to be confident. Thirteen respondents or 8% said that they are a regular user and confident in using this application/doing this function. Four respondents or 3% said that they are fully competent with this application/function and could confidently explain it to others. The remaining 14% did not answer the given question.

Blog
1 2 3 4 5 6

C. Tools 1. Programming Seventy-nine respondents or 51% said that they do not know how to do this application/function. Thirty-three respondents or 21% said that they are aware of this application/function but have no experience practicing it. Eight respondents or 5% said that they have used/done this occasionally but need further practice/training to be confident. None of the respondents said that they are a regular user and confident in using this application/doing this function. Only 1 respondent that he is fully competent with this application/function and could confidently explain it to others. The remaining 22% did not answer the given question.

Programming
1 2 3 4 5 6

2. Geographic Information Software (GIS) Fifty-eight respondents or 38% said that they do not know how to do this application/function. Fiftyseven respondents or 37% said that they are aware of this application/function but have no experience practicing it. Fifteen respondents or 10% said that they have used/done this occasionally but need further practice/training to be confident. Four respondents or 3% said that they are a regular user and confident in using this application/doing this function. Only 1 respondent said that he is fully competent with this application/function and could confidently explain it to others. The remaining 11%

did not answer the given question.

GIS
1 2 3 4 5 6

3. Project Management Tools Seventy respondents or 45% said that they do not know how to do this application/function. Thirty-four respondents or 22% said that they are aware of this application/function but have no experience practicing it. Ten respondents or 6% said that they have used/done this occasionally but need further practice/training to be confident. Six respondents or 4% said that they are a regular user and confident in using this application/doing this function. Only 1 respondents said that he is fully competent with this application/function and could confidently explain it to others. The remaining 22% did not answer the given question.

Project Management Tools

1 2 3 4 5 6

4. Collaborative Software Seventy-seven respondents or 45% said that they do not know how to do this application/function. Thirty-three respondents or 21% said that they are aware of this application/function but have no experience practicing it. Fifteen respondents or 10% said that they have used/done this occasionally but need further practice/training to be confident. Five respondents or 3% said that they are a regular user and confident in using this application/doing this function. Two respondents or 1% said that they are

fully competent with this application/function and could confidently explain it to others. The remaining 15% did not answer the given question.

Collaborative Software
1 2 3 4 5 6

5. Accounting Software Eighty-eight respondents or 57% said that they do not know how to do this application/function. Thirty-five respondents or 23% said that they are aware of this application/function but have no experience practicing it. Seven respondents or 5% said that they have used/done this occasionally but need further practice/training to be confident. Two respondents or 1% said that they are a regular user and confident in using this application/doing this function. Only 1 respondent said that he is fully competent with this application/function and could confidently explain it to others. The remaining 13% did not answer the given question.

Accounting Software
1 2 3 4 5 6

The respondents were asked to rate their Communication, Numeracy and Problem Solving skills by rating from Poor to Excellent. 1 Poor 2 Below Average 3 Average 4 Above Average 5 Excellent 6 No answer A. Communication Skills 1. Oral None of the respondents said that they are poor in oral communication. Only 1 respondent said that his/her oral communication skill is only below average. Forty respondents or 26% rated their oral communication skill as average. Seventy-five respondents or 49% rated their oral communication skill as above average. Twenty-four respondents or 16% rated their Oral Communication skill as Excellent. The remaining 8% did not answer the given question.

Oral Communication
1 2 3 4 5 6

2. Written None of the respondents said that they are poor in written communication. Only 1 respondent said that his/her written communication skill is below average. Forty respondents or 19% rated their written communication skill as average. Seventy-five respondents or 51% rated their written communication skill as above average. Twenty-four respondents or 19% rated their written communication skill as excellent. The remaining 11% did not answer the given question.

Written Communication
1 2 3 4 5 6

B. Numeracy 1. Using Number Only 1 respondent said rated his numeracy skill as poor. Two respondents or 1% rated their numeracy skill as below average. Forty-seven respondents or 30% rated their numeracy skill as average. sixtyeight respondents or 44% rated their numeracy skill as above average. Nineteen respondents or 12% rated their numeracy skill as excellent. The remaining 11% did not answer the given question.

Numeracy-Using Number
1 2 3 4 5 6

2. Using Graphical Information Three respondents or 1% rated their skill in manipulating / interpreting graphical information as poor. Four respondents or 3% rated their skill in manipulating / interpreting graphical information as below average. Fift-five respondents or 36% rated their skill in manipulating / interpreting graphical information as average. Fifty-eight respondents or 38% rated their skill in manipulating / interpreting graphical information as above average. Nineteen respondents or 12% rated their skill in manipulating / interpreting graphical information as excellent. The remaining 9% did not answer the given question.

Numeracy - Using Graphical Information

1 2 3 4 5 6

C. Problem Solving 1. Critical Thinking Only 1 respondent rated his/her critical thinking skill as poor. Three respondents or 2% rated their critical thinking skill as below average. Thirty-four respondents or 22% rated their critical thinking skill as average. Eighty-one respondents or 53% rated their critical thinking skill as above average. Twenty-one respondents or 14% rated their critical thinking skill as excellent. The remaining 8% did not answer the given question.

Critical Thinking
1 2 3 4 5 6

2. Planning and Organizing Only 1 respondent rated his/her planning and organizing skill as poor. Two respondents or 1% rated their planning and organizing skill as below average. Thirty-three respondents or 21% rated their planning and organizing skill as average. Seventy-eight respondents or 51% rated their planning and organizing skill as above average. Twenty-seven respondents or 18% rated their planning and organizing skill as excellent. The remaining 8% did not answer the given question.

Planning and Organizing

1 2 3 4 5 6

3. Reviewing and Evaluating Only 1 respondent rated his reviewing and evaluating skill as poor. Two respondents or 1% rated their reviewing and evaluating skill as below average. Thirty-four respondents or 22% rated their reviewing and evaluating skill as average. Seventy-eight respondents or 51% rated their reviewing and evaluating skill as above average. Twenty-six respondents or 17% rated their reviewing and evaluating skill as excellent. The remaining 8% did not answer the given question.

Reviewing and Evaluating

1 2 3 4 5 6

Part IV Preferences Question: 1. What eGovernment training program do you feel you need? Concept Skills Other

One hundred one respondents or 66% said that the training program should focus on concepts. One hundred twenty-six respondents or 82% said that the training program should focus on skills development. Seven respondents or 5% said that the training program should focus on other subjects.

Preferred eGovt. Training

90.00% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% Concepts Skills Development Others

2. What is the maximum number of days can you be away from work for training? 2 days 3 days 4 days 5 days more than 5 days Nineteen respondents or 12% said that they can be away from work for a maximum of 2 days. Fiftythree respondents or 34% said that they can be away from work for a maximum of 3 days. Four respondents or 5% said that they can be away from work for a maximum of 4 days. Forty-seven respondents or 31% said that they can be away from work for a maximum of 5 days. Fifteen respondents or 10 % said that they can be away from work for a maximum of more than 5 days. The remaining 8% did not answer the given question.

Max.No.of Days
1 2 3 4 5 6

3. Which training schedule do you prefer? 3-day trainings held once a month for 4 months 1 day each week for 12 weeks 12 days straight Ninety-six respondents or 62% said that they prefer a training schedule held once a month for 4 months. Fifteen respondents or 10% said that they prefer a training schedule held once a week for 12 weeks. Twenty-six respondents or 17% said that they prefer a training schedule held 12 days straight. The remaining 11% did not answer the given question.

Training Schedule
1 2 3 4