Professional Documents
Culture Documents
Digital
The Only Event Focusing
on Web 2.0 and it’s
Impact on Pharmaceutical
Pharma
Marketing
October 22-24, 2007
The Westin Princeton • Princeton, NJ
Accelerating to the Next Generation of Featuring: Two Pre- Conference Workshops
Marketing with Web 2.0, Consumer Generated Workshop A:
The Basics of Web 2.0:
Workshop B:
Measuring the Value:
Content, Social Media and much more! A Primer on the Revolution- Goals and Expectations-How
ary Components that Have to Gauge the New eMarketing’s
Hear from the Following Leading Pharma Changed Communications Impact on Your Bottom Line
Between Key Stakeholders
Marketers on these Cutting Edge Topics: Mark Gleason Blane McMichen
KEYNOTE ADDRESS Managing Partner eMarketing Consultant
Impacts of Digital Marketing Effectiveness Beyond Traditional HyGro Consulting Group Eli Lilly
Marketing Successes
Stefan Oelrich, Vice President & General Manager, With Participation from the following companies:
Women’s Healthcare, Bayer HealthCare Pharmaceuticals
Pharmaceutical, Biotech & Medical Device Companies:
How the Internet & Web 2.0 have forever changed the Abbott
Conversation between Corporations and Consumers Bayer HealthCare Pharmaceuticals Inc.
Bob Harrell, Director, E-Marketing, Shire Bayer Schering Pharma
Eli Lilly
An Examination of Social Media: Corporations and Blogging-A Genentech
Healthy Match? Johnson & Johnson
Mark Monseau, Director, Media Relations, Johnson & Johnson Medtronic
Novo Nordisk
Database Disease: Why Companies Choose Technology Over Shire
Progress, and How We Can Deliver Both Wyeth
Kim Milnes, Director, Commercial Support, Bayer HealthCare Pharmaceuticals Agencies & Other Leading Companies:
About.com
The Digital Core: Building Your Plan from the e-Side-Out American Cancer Society
Joe Shields, Product Director, ENBREL, Wyeth eScholastic
HealthEd
Death of the One-off : Collaboration With Cross Functional Teams IMC2
to Build Breakthrough On-Line Applications Spanning the Entire Marketing Technology Solutions
Global Organization Pharma Marketing News
Joy Appen-House, Manager, Global eBusiness, Abbott Labs Rosetta
Sermo (Online Physician’s Community)
Event Highlights: Vibrant Media
• A Point/Counter Point Interactive Debate (Featuring J&J & Pharma Marketing News): Why Pharma Wunderman
should Embrace Web 2.0 vs. Why the Industry should Play it Safe and Hold Off for Now
• Panel Discussion: The Future of Marketing: Where “e” is indistinguishable from the Old Channels Thank you to our Sponsors
• Understanding Online Communities: The Physician/Patient Perspective
• A Discussion of the Vision of Digital as it Pertains to the Customer Experience
• Creating Synergy with Public Relations and eMarketing to Deliver a Real Impact
Pharma
October 22-24, 2007
This event strives to bring the industry into
the next generation of marketing, sales,
and media.
This conference is designed for professionals from We have never been so excited about a conference in all the
pharmaceutical, medical device and biotech companies years that we have been working in this industry. It seems that
we are catching the wave just as it is cresting, and we look for-
with responsibilities in the following areas: ward to riding it with all of you. Make no mistake-the internet
is nothing new, but the industry needs to explore more fully
• Marketing & Sales the phenomenon known as Web 2.0, and all its implications
• Digital Marketing for communicating with patients and physicians. Pharma
Marketers do not need yet another “eConference” that raises
• Relationship Marketing the same old points and takes the same approach year after
• eBusiness/eMarketing year. Digital Pharma is a second generation conference for a
• Integrated Solutions new era of the most powerful communications tool ever cre-
• Advertising & Promotion ated. This event will help breath life into a topic that is now so
firmly entrenched in Pharma that the terms “eMarketing” and
• DTC Marketing “Internet” are rapidly disappearing from job titles. We can no
• Brand Management longer differentiate the “e” from traditional marketing. They
• Product Management are one and the same. The silos have been broken. Pharma
• eDetailing has been slow to adapt to new trends and technologies, and
rightfully so, as it needs to be cautious. However, things are
• ePromotions now moving fast and marketers are ready for a conference
• eBusiness that embraces the most cutting edge developments and puts
• Internet Communications them in the spotlight.
• Information Technology
Welcome to Digital Pharma!
• Information Systems
• Strategic Planning Best,
• Project Management
• Special Projects
• Customer Service
• Privacy Officers
• Regulatory Affairs
Jason Youner Kristen Hunter
This conference may also be of interest to: Conference Director Team Leader, Product Development
• Vendors, consultants, and organizations that specialize ExL Pharma Exl Pharma
in Pharmaceutical Interactive Marketing jyouner@exlpharma.com khunter@exlpharma.com
• Online communities, content sharing sites
Monday, October 22
Pre Conference Workshops
8:00 Registration for Workshop A 1:00 Registration for Workshop B
• What are Social Networking Sites? How do they Work? Why are they the Most Significant With so many new ways to present your product benefits, you need to know what to expect
Development in Healthcare Communications in the Past 50 Years? from your investment. Learn How Digital Targeting Strategies Can Help You Be More Efficient
• Back to the Basics: The Anatomy of a Blog and its Place in Health 2.0 With Marketing Spend. This interactive workshop will allow you to exchange ideas and teach
• Understanding Consumer Generated Content and how it Impacts the Dialogue Between you how to convert common measures into meaningful business metrics.
Patients, Physicians & Pharma • Allocation Of Digital Pharma Budgets: Determining Which Interactive Mediums Have The
Largest Impact On Your Brands and How to Add Incremental Value Through Integration to
Mark Gleason, Managing Partner, HyGro Consulting Group Extend Reach.
• Test to Prove the Concept and Prepare to Scale-Will it Provide the ROI necessary to Forever
Alter Media Spend?
• What Metrics are Currently in Place and How Will They Change as our Marketing Programs Change?
12:00 Luncheon for Workshop A Attendees and Speakers 12:00 Luncheon for Workshop A Attendees and Speakers
Case Study of an Online Physician Community 1:30 Uncovering the “A ha!” moments on your Website
11:45 How MDs are Both Seeking and Jumping on New Web Sharing information is the first step in creating an educational, useful, and motivating website.
2.0 Technologies to Communicate & Collaborate However, if not handled properly, information can often turn into information overload. On
Whether it is the introduction of dedicated hospitalists, increased time and performance pres- many Web sites, it’s hard to know where to look, what to read, and how to find the key points.
sures, or more outpatient procedures, physicians rarely, if ever, spend time in the hospital The information is overwhelming and therefore, the educational opportunity is lost. In this
anymore. The doctor’s lounge is essentially a thing of the past. Add to that the fact that most workshop, we will explore how to share and present information so that it is truly educational.
physicians practice in small group settings of 2-3 physicians (that latest research indicates that We will cover the following:
nearly 75% of office-based physicians are working alone or in small group practices), it is quite • How to use interactivity and multimedia effectively
understandable why physicians are finding it increasingly difficult to collaborate and share • Ways to improve usability and comprehension
knowledge with each other. New Web 2.0 technologies are filling this void. • Techniques to make the information stick
Dive into a Physician Community with its Founder and CEO-Physician to Explore how Web 2.0 • Examples of complex information displayed in ways that make the “point” jump out
is Changing the Way Physicians Collaborate with Each Other:
• See how Physicians are Utilizing Web 2.0 Technologies to Exchange the Latest Insights and Barbara Pagano, SVP, Digital Development, HealthEd
Improve Patient Outcomes
• Discover how Social Media is Accelerating New Trends and Insights on Medications and Treatments Panel Discussion
• Weigh the Speed and Power of Peer-to-Peer Network Interaction to Improve the Quality of 2:00 The Paradigm shift: Web 2.0 and the New Era Of
Patient Care and Public Health Overall Pharmaceutical Marketing
• Physicians are Taking the Flow of Information into their Own Hands, Redefining how and • How to Approach the New Wave in Online Communications
When they Want to Gain Clinical Knowledge and Leveraging Social Networking Technolo- • Talking To Individuals Not Markets: How the Digital Era Has Forever Altered the Way We
gies for a New Level of Peer Review. Approach Pharmaceutical Marketing
3:15 Driving “Hi-Water Mark” Results Through Innovative 3:15 Creating Trustworthy Web 2.0 Strategies that Serve
and Integrated Online/Offline Strategy and Creative and Engage your Audience
This session will present a real-world case study of an innovative program that uses digital • Adapt and effectively communicate by leveraging consumer generated content and social
marketing to its fullest potential. Discover how GlaxoSmithKline’s alli™ turned the newest networking
over-the-counter weight-loss brand into an overnight sensation by combining up-to-the- • Establish your brands with health-conscious consumers through relevance driven convenience -
minute behavioral change insights with the newest emerging approaches to digital and right place, right time
relationship marketing. imc²’s Karen Carr will present greater detail on this approach, its • Reach your consumers with relevant content and brand messaging
results and how it could be applied elsewhere. • Educate your consumers on pressing health issues through new channels to provide targeted
• How to Create Brand Experiences that Emotionally Connect - in an Environment Where marketing opportunities
Over-Promising and Under-Delivering are Commonplace
• How to Leverage the Online Channel to Capture and Engage Prospects Where They Are Paul Cimino, Senior Vice President, Research & Development,
• How to Turn Carefully Executed Creative Strategy and Individualized Brand Experiences Into Marketing Technology Solutions
Breakthrough Results
• How to Focus on and Incorporate the Role of Education to Ensure Product Success 4:00 The Digital Core: Building Your Plan from
• How to Build Trust with a Brand through Transparency the e-Side-Out
Today, pharma brand managers have many choices to best allocate their limited resources. One ap-
Karen Carr, VP, Strategy, IMC2 proach is to start with a digital core, leveraging the precise targeting and efficiencies of digital media,
search, databases and online communities. From there one can continue to build a plan that lever-
4:00 Challenges of eMarketing for Niche Markets ages the strengths of complementary offline channels to reach prospects and customers.
• Targeting Specialty Professionals versus Primary Care Learn to:
• Direct-To-Patient (DTP) vs. DTC • Retool your Tactical Planning Process From the Inside Out
• How agencies can succeed (and win more business) • Leverage your Customer Insights about Media Consumption
• Align your Internal and External Partners Around the Digital Core
Ben Lei, Group Manager, eMarketing, Genentech • Politely Correct Your Colleagues When They Still Call the Internet a “New and Emerging Channel”
4:45 How Consumers are controlling their media and Joe Shields, Product Director, ENBREL, Wyeth
advertising consumption through DVRs, Satellite Radio,
Ad Filtering Technologies and now, the Internet.
Vibrant Media will demonstrate how today’s’ pharmaceutical manufacturers are using words
and phrases as triggers inside of relevant web content to deliver user-initiated video advertis-
ing to engage users across the internet.
• Why advertisers no longer need video content to deliver video advertising.
• Discover how the ability to deliver 250 million video ads using brand advertiser words and
phrases inside relevant web content has started a revolution that has given users control over
when they view video advertising.
Wednesday, October 24
8:30 Chairperson’s Recap of Day One 8:30 Chairperson’s Recap of Day One
8:45 Precision Marketing: Bringing Together Sales and 8:45 Death of the One-off : Collaboration With Cross
Marketing Data to Create One View of the Customer Functional Teams to Build Breakthrough On-Line
The Closed Loop Marketing (CLM) view of the customer will allow sales & marketing to deliver a more Applications Spanning the Entire Global Organization
specific message. The components of CLM come from sales, marketing and finance. In today’s world • Creating Profitable B2B Customer Value: Using the Internet Channel to Deliver the Virtual
most of the components sit in their own silos which adds value only to the group in that silo. Services Your Target Markets Really Want (not necessarily the ones you initially think you
• Explore how Bringing Everything Together Allows Both Sales and Marketing to Have a True should make!).
Picture of the Customer; Therefore Having the Ability to Have a Greater Impact on Them • Case Study: How We Doubled AbbottDiagnostics.com Traffic in Two Years Through Strategic
• Learn How to Bring Together the Key Elements of CLM to Allow for Robust Metrics eMarketing and Promotional Programs, While Gracefully “Retiring” our Customer-Facing One offs.
• Metrics will Give Marketing Insight into How the Reps are Delivering the Marketing Materi • Learn How By Working with Area Marketing, Scientific Affairs, Compliance, IT and Other
see next page for the rest of abstract see next page for the rest of abstract
Wednesday, October 24
als, and With This Data They Can Analyze What is and is Not Working and Make the Ap Departments and Industry Societies, the Global eBusiness Group Facilitated Several Indus
propriate Changes to Allow the Message to be More Impactful try-Leading, Multilingual Educational Scientific Webcasts, Providing Abbott Accounts with a
• Discover How Sales will Have Insight Into Their Customers Most Common Needs and be Able Valuable CME Opportunity
to Customize the Message Being Delivered to This Specific Customer
Joy Appen-House, Manager, Global eBusiness, Abbott Labs
J&J has a vision of CLM, but has just begun to implement small parts of the big picture. CLM
will allow J&J the ability to see each encounter with a customer and therefore allowing them 9:30 Leverage the Internet to Reach Patients and Caregivers
to understand the customer better. With this better understanding sales can deliver the right Learn about innovative ways for reaching your target audience through custom internet pro-
message, at the right time, the right way, with the proper follow-up. grams. This session demonstrates how traditional disease awareness techniques, combined
with Web 2.0 approaches, are rapidly gaining acceptance as a way to effectively reach and
Donna Mastropietro, Manager, eCRM Division, J&J engage users and caregivers.
• Find How Users and Their Caregivers Perceive and Interact With, Health Information on the Web
9:30 Personalized Marketing 2.0: How Enhanced • Identify What Types of Online Programs Technologies, are Most Effective at Building Brand
Connectivity Can Drive Measurable Business Results Awareness and Attracting Users and Caregivers
• Learn the operating principles of successful marketing in the changing environment • Hear Examples of Campaigns that Have Effectively Integrated These Strategies and Tech-
• Understand how brands can leverage two-way dialogue with consumers and physicians to nologies to Successfully Reach all Parties Involved in Healthcare Decision Making
build value
• Selected case studies of enabling connectivity for patients and physicians to generate Marjorie Martin, General Manager, About.com Health
measurable business results
10:15 Mid-Morning Networking & Refreshment Break
Nora Schultz, Partner, Rosetta
10:45 The Mission Perspective: Next Generation Marketing
10:15 Mid-Morning Networking & Refreshment Break in Practice at American Cancer Society
• Mobile Marketing and Mobile Search for Clinical Trial Promotion and Enrollment.
10:45 Creating Synergy with Public Relations and • New Generation of Mobile Health Kiosks: Using Flex and Personalization to Deliver Health
eMarketing to Deliver a Real Impact Information Via a Kiosk
• Review Tactical Integration of Online and Public Relations Initiatives • ACS’ Use of Flash to Develop Clinician Portals and Analytics to Track Flash Based Marketing
• Discuss Impact of Celebrity Spokesperson in Online Media and Public Relations Efforts and Establishing Appropriate Key Performance Indicators (KPI’s)
• How Event Marketing Can Create Great Synergy with Online Activities
• Hear an Overview of Shire’s Activities with a Celebrity Spokesperson and Creating Awareness Adam Pellegrini, Strategic Director Online, American Cancer Society
of ADHD Among Consumers Utilizing Event Marketing, a Celebrity Spokesperson, Public
Relations, and Online Activities
11:30 How Consumer Generated Media (CGM) Influences
Mike Boken, Brand Director, Senior Product Director, Adderall XR/Vyvanse, Shire Health Decisions and Paves the Way for a New Era of
Healthcare Communications
• Understanding “Radical Transparency”: Where Web 2.0 is About Connecting Your Customers
11:30 Improving Sales, Marketing and Training Effective not Pushing Information
ness through the use of Digital Technology (Tablet • An Overview of Consumer Generated Media (CGM); Consisting of Blogs, Message Boards, Chat
PC, iPod/Smart Phone, Internet) Rooms, Reviews of Products on Commercial Sites, Online Chat Groups and Third Party Websites
This case study explores three different technology approaches (hardware and software) to im- • Hear an Insider’s Viewpoint on What it Means to be a Pharma Industry Blogger and Where
proving pharmaceutical sales representative’s effectiveness at delivering high impact product Blogging is Taking Us as Communicators and Marketers
sales presentations consistently and in full compliance with regulatory requirements. • The Evolution of CGM into the Most Trusted Form of Advertising: How will blogging affect
• Sales Representatives – Winning the “Hearts and Minds” of the Sales Representatives to the relationship between Pharma and patients/consumers
Embrace Digital Technology • What can Pharma Do to Embrace Web 2.0 and CGM?
• Product Marketer / Sales Trainer – Exploiting New Channels for Delivering High Impact
Digital Promotion and Training Richard Meyer, Sr. eMarketing Mgr, Medtronic and Blogger, “The World of DTC
• Physician/Customer – Impact of Digital Promotion on Perception of Sales Representative Marketing”
and Sales Message
• Three Technology Approaches Compared - Tablet PC & ProScape Software, iPod/Smart
Phone & LiquidTalk, Internet & LRN Speaking slots available: If you would like to demonstrate your expertise
• Pros and Cons of Different Approaches in front of the Digital Pharma audience please contact
Jayson Mercado at 212 400 6236 or jmercado@exlpharma.com
Michael Burke, Vice President of Sales and Marketing, Ovation Pharmaceuticals
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that you are with ExL Pharma’s Digital Pharma conference on or before Sep- October 19th, 2007.
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Within the Last Week: A voucher to another ExL event valid for two years from the
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To receive a refund or voucher, please fax your request to 888-221-6750.
Please Note: Speakers and agenda are subject to change without notice. In the event of a
speaker cancellation, every effort to find a suitable replacement will be made.
*The opinions of this faculty do not necessarily reflect those of the companies they represent or ExL Events, Inc.*
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To register call Bayer HealthCare Pharmaceuticals Women’s Healthcare, Bayer HealthCare Pharmaceuticals
866.207.6528 or visit us
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