Copyright Envision SBS. 2004. All rights reserved.

Protected by the copyright laws of the United States & Canada and by international treaties. IT IS ILLEGAL AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY, THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.

CHECKLIST WAYS TO COMMUNICATE

As you will see in this checklist, there are dozens of ways to communicate. Challenge yourself to consider how you can use any of these tools to improve your relationship with employees, clients, customers, investors and other stakeholders. 1. Written Materials Memos Newsletters Direct mail Letterhead Business Cards Brochures/Pamphlets Flyers Booklets 2. Meetings, Etc. One on One Group Discussions Team Meetings The Grapevine Breakfast Meetings

C o p y r i g h t

Books Magazines Surveys Instructions Handbooks Financial Reports Annual Reports Pie Charts & Graphs

Postcards Posters Advertisements Catalogs Slogans Contracts Perf. Agreements Paper Style/Color

E n v i s i o n

S B S .

Lunch Meetings Dinner Meetings Speeches Seminars Conferences

Grievance Systems Open Door Policies Tele-Conferencing Video-Conferencing Focus Groups

2 0 0 4 .

3. Individual Dress Intonation

Body Language Eye Contact

Smell Facial Expressions

A l l

4. Telephone Voice Mail Systems Interactive Voice Response Systems Pagers

800 Numbers 900 Numbers Telemarketing

r i g h t s

5. Computers & Technology E-Mail CD-ROM Geographical Information Systems (GIS) Push Technologies

Screensaver Multimedia Global Positioning Satellites (GPS) Virtual Simulations E-Zines

Websites/Internet Intranet Internet Message Boards Internet Video Cams Contact Management Program

r e s e r v e d .

P r o

 Copyright Envision SBS. 2004. All rights reserved. Protected by the copyright laws of the United States & Canada and by international treaties. IT IS ILLEGAL AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY, THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.

6. Facilities Design/Layout Lighting

Colors Art

Access Flexibility

7. Miscellaneous Cassettes Videos Awards Bonuses Media Articles Public Relations Closed Circuit T.V.

Fax-on-Demand Suggestion Systems Bulletin Boards Bus Benches Billboards Sales Force Satellite Transmission

Symbols Trademarks Service Marks Giveaways Community Activities Aroma Stories/Fables

Communicating is an art no doubt about it. The challenge in all of this is to establish a one-to-one relationship. As heard recently, people are drowning in information yet, thirsting for knowledge. By making all your communications permissive and mindful, you have the key to personal and business success.