Project

Draft II June 26, 2012

INTE 5160 Team Denver

Project Draft II
Team Denver will create a one-page wiki on the topic of Emotional Intelligence.

Need
The wiki will be created for Acme Telecom Company. Acme is a company of 100 employees that receives contracts to create and support small pieces of code within larger communications technology products. Over the past six months, HR has received 40 complaints about personnel incidents and behaviors. The complaints include the perception that there is too much gossiping among staff, disagreements about work behaviors, cliques, and even lunch stealing. The HR department believes that some of these problems could be addressed among the employees themselves rather than escalated to HR. HR believes that the staff would benefit by learning about Emotional Intelligence (EI). It is hoped that after viewing a short online lesson on EI, that staff will stop to consider their reactions to situations and try to resolve them before escalating them to HR. Because the content is introductory, all staff will take the same program regardless of role. Current staff will be required to take the program within three months of deployment. If they do not take the program within this time frame, it will be noted on their next performance review. New staff will take the program in their first week of employment. The program is intended as Part I of a three-part program. Part II will be a live training session and Part III will be an online follow-up. These sessions will differ somewhat based on staff role. Before implementing Part II, HR will evaluate the effectiveness of Part I to see if the program will be continued as planned.

Audience
Acme Telecom employs 100 people.

Job Breakdown

50% Code writers 10% Sales 15% Administrative 15% Management 5% Executive 5% HR Male 60% Female 40%

Sex

Education level

85% college educated 15% masters level or above

Project Draft II June 26, 2012

INTE 5160 Team Denver

Computer Literacy
Although all staff is comfortable with computers, some staff members rely on their colleagues for help with more complicated technical issues. This will not prevent them from taking the online program.

Age
The ages of the staff range from 20-65. The coders fall in the 25-50 range which skews the age range younger.

Languages spoken
All staff speaks English well.

Summary
Although all ages are represented, the staff is skews young due to the younger age of the coders. There is a large turnover in coders due to the nature of the IT profession.

Topic
General
Emotional Intelligence (EI) is defined as "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions" (Salovey and Mayer 1990). EI is important in the workplace because employees must get along with each other in order for the business to achieve its goals. While some individuals have an inborn EI, others are less adept but can still learn strategies to employ it. Examples of EI include communicating with each other, discussing topics openly, listening to the issues that are expressed by other parties, being able to effectively manage conflict, and inspiring each other to operate at a higher level (Exforsys Inc, 2009). The goal of the lesson is to introduce the learners to EI and encourage them to apply EI in their daily interactions with other employees.

Goal

Objectives
After participating in the program the staff member will be able to: 1. Apply the four branches of EI: self-awareness, self-management, social awareness, and relationship management. 2. State two strategies for applying EI in their daily interactions

Miscellaneous
The SME will be an INTE 5160 guest lecturer. EI is a well-established concept and it is not expected that high-level content of this nature will change over time. It is not expected, therefore, that the content will need to be updated frequently. Acme will post the content on their intranet.

Project Draft II June 26, 2012

INTE 5160 Team Denver

Scope of Project
The project is a one-page wiki that will include: Content SME input Bibliography One embedded media object Two questions per objective Learner evaluation (to be submitted 3 months after learner takes lesson to evaluate long term effectiveness.)

Milestones
Item
Project Draft I (draft) *Project Draft I SME identified Preliminary content written Intro 4 Branches if EI Strategies Questions *ID content for embedded object Wiki template designed SME Interview Project Draft II (draft) Content finalized based on SME input *Project Draft II Draft wiki designed Beta wiki completed SME review of module *Final Project Plan and wiki (draft) Final Project Plan and wiki

Date Due

June 17, 2012 June 17, 2012 June 25, 2012 June 29, 2012

June 30, 2012 July 9, 2012 June 27, 2012 June 29, 2012 July 1, 2012 July 7, 2012 July 13, 2011 July 13-16, 2012 July 18, 2012 July 22, 2012

Stakeholders
Team Denver
Holly Heston Anne Oltman Ryan McClintock

Acme Telecom HR Department

Represented by Kenny Hirschmann SME

Project Draft II June 26, 2012

INTE 5160 Team Denver

Communications
Team Denver will meet via Skype at least biweekly to review completed work and discuss future work. Team Denver will submit asterisked deliverables in Milestones to client for authorization to continue with project. Team Denver will conduct initial interview with SME. SME will review wiki for approval.

Resource Management Plan

Task Project Draft I (draft) *Project Draft I SME identified Project Draft II (draft) Preliminary content written Intro 4 Branches of EI Strategies Questions Evaluation Date 6/13/2012 6/17/2012 6/17/2012 6/25/2012 6/29/2012 6/29/2012 6/29/2012 6/29/2012 6/29/2012 6/29/2012 6/30/2012 7/1/2012 7/3/2012 7/7/2012 7/9/2012 7/12/2012 7/13-16/2012 7/18/12 7/22/2012 Resource Holly Holly Anne Ryan All Holly Holly Anne Anne Ryan Holly Ryan Ryan Anne Ryan All All Anne All All Time (hours) 3 3 1 6 27 7 7 4 5 4 1 4 5 .5 10 3 10 3 10 5

*ID content for embedded object Wiki template designed *Project Draft II Email SME draft content Draft wiki designed SME Interview Wiki finalized based on SME input SME review of wiki *Final Project Plan and wiki (draft) Final Project Plan and wiki

Project Draft II June 26, 2012

INTE 5160 Team Denver

Risk Analysis and Mitigation Plan

Risk Assessment
Risk Group member does not complete his or her share of the work SMEs are not available when needed Wiki does not allow us to include everything we were hoping to Links to other websites do not work Multimedia does not play on Acme computers Users dont return 3-month evaluation Likelihood (1-3) 1 2 2 2 1 1 Impact (1-3) 3 1 1 3 3 2 Control (1-3) 1 1 1 3 1 2 Risk Index (1-9) 5 4 4 8 5 5

Mitigation Plan
Risk Description Likelihood Impact Risk Reduction Strategies We made a team agreement so each group member knows his/her role. We all have a common goal of creating the best instructional site possible and will communicate with one another if we are unable to complete or need help with our part. We meet twice a week to ensure each person and the group is on track. We will give the SMEs plenty of notice of when we would like to meet with them. We will have a backup SME just in case our first choice does not work out. The group will research the wiki that is available to us and know from the beginning what is allowed. From there we will create our instruction based on what is allowed. All websites will be tested on multiple computers. The websites will be evaluated for the validity and will be checked on a regular basis to make sure they still work. We will test all multimedia on Acme computers to make sure that it is compatible. Note: employees are expected to complete this EI training at work using their work computer. Does not play on Acme telecom computers Acme HR will remind users to return evaluation 5

Group member does not complete his or her share of the work

Medium

High

SMEs are not available when needed

Medium

Medium

Wiki does not allow us to include everything we were hoping to

Medium

Medium

Links to other websites do not work

High

High

Multimedia does not play on some computers

Medium

High

Users dont return 3-month evaluation

Medium

High

Project Draft II June 26, 2012

INTE 5160 Team Denver

Statement of Quality Assurance Practices

Team Denver will ensure the quality of our final product by collaborating with a SME on content and communicating with peers, Acme Telecom HR, and Acme learners on product effectiveness. Quality checks will include content as well as technical aspects such as navigation, formatting, and functionality. This table outlines these quality assurance efforts.

Description Quality Assurance Activity When Check is Performed After draft content is written Performed after draft content is written beta wiki Who Performs Quality Check SME

SME reviews and Team Denver interviews SME to ensure validates content accurate and high-quality content

Content review by client Formatting, Functionality, and Navigation Expert review

Client reviews content for appropriateness and legal standards

Acme HR and Legal Departments

Review of formatting, functionality, and navigation. SME reviews beta wiki to validate content

TBD (peer)

beta wiki

SME

Acme review

Acme will have a couple of their employees take the course. Team Denver beta wiki will take their feedback into consideration Team Denver will review the three- month evaluations to determine effectiveness and in collaboration with Acme will make any required modifications

TBD (Acme employees)

Evaluation to determine effectiveness of course

Team Denver Three months and Acme after delivery personnel

References
Cherry, K. What Is Emotional Intelligence? About.com Guide. http://psychology.about.com/od/personalitydevelopment/a/emotionalintell.htm Salovey, P., & Mayer, J.D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185- 211. Exforsys Inc. (2009) Significance of Emotional Intelligence at WorkPlace http://www.exforsys.com/career-center/ei/emotional-intelligence-at-workplace.html
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