<CUSTOMER> UPGRADE PROJECT KICKOFF

<DATE>

AGENDA

Team Address by Team Introduction Kickoff Objectives Mission Project Organization Program and Project Scope Timeline and Schedule PMO Methodology Phases Role Definition

Questions

TEAM INTRODUCTION

Take just a minute to introduce yourself

Name Title

Role on Project

TODAYS OBJECTIVES

Communicate the project scope and approach and get your input into how to make this a successful project Review the objectives of the project Review the project approach Discuss the project timeline Discuss your role to help make this project a success

MISSION STATEMENT
Project Mission:
To reduce costs by improving financial systems through 1) upgraded <Customer> software so that additional functionality can be utilized in the future delivering a centralized, standard financial platform across all business areas and geographies 2) enhanced financial consolidation system, and 3) enable global real-time analytics of financial data by leveraging a central repository.

Project Purpose:
Provide GC with an upgraded global financial and consolidation system and an enhanced financial reporting environment. On Time and On Budget.

PROJECT CRITICAL SUCCESS FACTORS

Executive Sponsorship Steering Committee must be able to:

Define business direction Make decisions in a timely manner Act as an Active Change Champion Network Deliver communication to the appropriate parties in a timely manner

<Customer> Project Team:

Full-time dedicated Project Resources on-site. Offshore development team with on-site offshore coordinator Team needs to be empowered to make day to day decisions

Community:

Adaptability Timely attention to requests for information Commitment to end user training Must be available to participate in scheduled meeting and reviews

PROJECT FUNCTIONAL ORGANIZATION CHART

EXPERTS

Finance Disipline

Workshop

Vision

New Functionality

General Ledger

Month End Process

Consolidations

Statutory Reporting

Accounts Payable Accounts Receivable/ Billing

BUSINESS PROCESS LEADS / SMES - CONTINUED

Finance Disipline

Workshop
Infinium General Ledger

Infinium Payroll
Banking and Treasury Budget & Forecasting

Sarbanes Oxley & Reglatory

BW Design & Reporting

Fixed Assets

MY<CUSTOMER>

BUSINESS SUITE

my<Customer> Business Suite

my<Customer> PLM
Life-Cycle-Data, Project-, Quality- and Asset Management Sales Order Internet Sales

my<Customer> SRM

my<Customer> my<Customer> ERP

Analytics Financials Human Resources Corporate Services Inventory & Warehouse Mgmt. Operations Manufacturing & Transportation

<Customer> NetWeaver (BW, Portals)

Purchase Order Requisitioning

CRM

my<Customer> SCM

PROGRAM PHASE APPROACH

Phase 0 Program Planning & Mobilization 8 weeks Phase 1 Tech upgrade to ECC 5.0 Global financials & Reporting 28 weeks

Phase 2 SOX, Treasury, HR, RMCA 24 weeks

Phase 3 Budgeting, Planning 28 weeks

- PMO - Upgrade Assessment - Project Alignment - UK Migration and Readiness

Legend : In progress : Complete

- Financial / ERP Blueprint (new GL) - Deployment Technical Upgrade Replace Infinium GL Interface AR & Revenue Detail - Finance Improvements - Profit Center Acct - Controlling - <Customer> Master Data - BW - Financial reporting - Daily upload : - Solution Manager - Automated Test Scripts
:

- SOX Tools (M.I.C.) - Finance Improvements - BCS Pilot (consolidation) - FSSM Treasury, Risk, & Cash Mgmt - In House Cash - Portal and Learning Management Tool (ESS & MSS) - Asset Management - BW - Consolidation based reports - Receivables-Collection & Credit Management - Portal and Learning management tool

- Budgeting / Planning
- BW - Corporate Performance Management - Latin America Localization - XI EAS Solution - Master Data Mgmt

PROPOSED PROGRAM FUNCTIONAL VIEW

2005
Q3 Q4 Q1

2006
Q2 Q3 Q4 Q1

2007
Q2 Q3 Q4

Key Projects Tracking

Technical Upgrade to Financial Process and System Migration (Single Ledger, & AR Enhancements) Analytics and Financials Reporting Enhancements New Consolidation / SOX Treasury / Cash Management Credit Management / AR HR Training, ESS, MSS Asset Management Budgeting and Planning LA Localization BW Improvements
28 Weeks

Phase 1:

28 Weeks

20 Weeks

24 Weeks 24 Weeks 24 Weeks 24 Weeks 24 Weeks

Phase 2

28 Weeks 28 Weeks 20 Weeks

Phase 3

PHASE ZERO AND ONE IMPLEMENTATION ROADMAP

2005 Oct Nov to R/3 4.6B Upgrade Assmt Program R/3 4.6B Stable Dec Jan Feb Mar Apr 2006 May Jun July Aug Sep

Phase 0

PMO office

Financial& ERP Design Sizing Project Plan

Go Live July 3
Technical Upgrade

Phase1

PR Decision

Finance Process Improvements

Enhanced Reporting- Business Warehouse 3.5

Solution Manager Deployed

Blueprint Project Prep

Realization, Integration Testing, & User Acceptance

Prep

Go-Live

Training Support

A<Customer> Implementation Methodology

FINANCIAL WORKSHOP SCHEDULE JANUARY 2006

January, 2006 Financial Blueprint Workshop Schedule
Notes for Week All work in NJ Monday Tuesday Wednesday Thursday Friday

All work in NJ

Workshops in Detroit

Workshops in Rochester

All work in NJ

FINANCIAL WORKSHOP SCHEDULE FEBRUARY 2006

February, 2006 Financial Blueprint Workshop Schedule
Notes for Week All work in NJ Monday Tuesday Wednesday 1 - NJ, Workshop Preperation Thursday 2 - NJ - Introduction - ECC 5.0 Overview - New General Ledger Functionality Friday 3 - NJ - Financial Vision Alignment Workshop

Workshops in Dublin Representitives from UK & Rochester to be present

6 - Dublin - General Ledger - Month-End Process

7 Dublin - Consolidations

8 Dublin - Statutory Reporting Management Reporting

9 Dublin - Accounts Payable - GCUK Migration Update

10 Dublin - Fixed Assets

Workshops in NJ

13 NJ - Banking & Treasury 20 NJ - Workshop Recap and clarifications

14 NJ - Budgeting & Forecasting 21 NJ - Workshop Recap and clarifications

15 NJ - Sarbanes Oxley Compliance 22 NJ - Workshop Recap and clarifications

16 NJ - BW Design & Reporting 23 NJ - Workshop Recap and clarifications

17 NJ - Workshop Recap 24 NJ - Workshop Recap and clarifications

All work in NJ

HIGH LEVEL PROJECT SCHEDULE

Phase Project Preparation Blueprint Realization Final Preparation Go Live

Planned Start 12/12/2005 1/16/2006 2/27/2006 5/29/2006 7/3/2006

Planned Finish 1/13/2006 2/24/2006 5/26/2006 6/30/2006 7/14/2006

Duration in Days 33 40 89 33 12

PMO SCOPE ASSUMPTIONS

All program and product communications are coordinated through the PMO All program and product documentation is the responsibility of the PMO PMO has full, timely access to Global Crossing stakeholders PMO is empowered to mobilize Global Crossing resources as necessary

PMO SCOPE
Scope Management Program ownership of cross-functional teams (Technology & Training) Issues Resolution Program Team Meeting Coordination Leadership Meeting Coordination Milestone Plan Ownership Initial plans for Cutover and Production Support

PROGRAM MEETINGS

Program Leadership Status Meetings

Who: PMO and Work Stream Leads Frequency: Weekly

Sub Team Meetings

Who: Global Crossing PM w/ entire Program Team Frequency: Weekly

Process Owner Council Meetings

Who: Committee, PMO Leads, relevant Work Stream SMEs Frequency: Monthly and as necessary

Executive Steering Committee Meetings

Who: Committee, PMO leads, relevant OAC members Frequency: Monthly and as necessary

PROJECT PHASES PROJECT PREPARATION

Project Preparation
Activities:

Get the project started Define project goals and objectives Identify the project team members Develop high level plan Prepare kick off meetings and workshops

Deliverables:

High level project plan Project kick off Project methodology strategy, standards and policies

BLUEPRINT
Business Blueprint
Activities

Schedule and conduct workshops Understand the As-Is business processes Understand the business requirements and goals Develop the To-Be business processes Verify and sign off the To-Be business processes Decision to move forward to next phase

Deliverables

Project Plan Business Process Flows Develop system environment Business Blueprint document Business Blueprint sign off

BLUEPRINT DELIVERABLES - PARTICIPATION

Deliverable
Project Plan Business Process Review Sessions

Responsible
/<Customer> PM <Customer> Consultants <Customer> Consultants <Customer> Consultants <Customer> Consultants Infrastructure Group <Customer> PM

Contributors
Team Leads GC Core Team and Finance Community GC Core Team and Finance Community GC Core Team and Finance Community GC Team and Finance Community <Customer> Consultants All

Sign-Off
GC Project Sponsor N/A

Business Process Flow Diagrams

GC Project Sponsor GC Project Sponsor GC PM

Business Blueprint Document

Detailed Development Scope Document for Reports, Interfaces, Conversions, Enhancements and Forms (RICEF) System Landscape Specification Blueprint Phase Signoff

GC PM GC VP

PROJECT PHASES
Realization
Activities
Develop and test the configuration Develop interfaces, conversions, forms and reports Develop End User Training Conduct Integration Testing Decision to move forward to next phase Sarbanes-Oxley compliance and Internal Audit review

Deliverables

Fully configured system that supports all business processes Business Process Procedures Configuration documentation End User Training Materials Security and Authorizations Unit test scripts and Integration test scenarios

PROJECT PHASES
Final Preparation
Activities

System testing Extended parallel testing End user training Business Recovery Services Test Go/No-Go decision Data conversion and cutover

Deliverables

Go-live
Help Desk and user support

EXECUTIVE ROLES & RESPONSIBILITIES

Project Role Role Responsibility Provides high-level direction to organization and project office Reviews and assesses project team progress Removes barriers related to critical issues for policy, business, organization, and IT objectives Approves allocation of resources Resolves executive level issues Attends all Steering Committee meetings Approves project plans, budgets, and resources Reviews and approves/di<Customer>proves project scope changes Available for executive decisions and guidance on a daily basis, as required for decisions that cannot wait for meetings. Ensures business change objectives are clearly communicated to and instilled into project team and organization Ensures that project objectives and schedules are aligned with company objectives and, measures the success of the project. Leads organization through change management process, enabling effective management of resistance to change.

Executive Steering Committee Team Member

Executive Project Sponsor

PROJECT TEAM ROLES & RESPONSIBILITIES

Project Role Role Responsibility Program support activities which include: Establish documentation and procedural standards Prepare a detailed project plan Prepare and submit weekly status reports Maintain, modify time line and ensure adherence Define program policy and procedures Organize team building activities

Program control activities which include: Define and establish performance measures

Project Manager (PM)

Define the implementation approach/methodology, project management tools and standards for the program Assists in the development and maintenance of the rollout schedule Owner of the change control process for project deliverables

Program Quality Assurance activities which include: Advise and monitor quality of deliverables

Advise on potential risk and risk management Advise on program plan Report progress to Project Sponsor and Steering Committee Participate in weekly Project Leaders meeting Conduct formal reviews at the completion of each phase to determine if the progress and quality of the effort is sufficient to begin the next phase

PROJECT TEAM ROLES & RESPONSIBILITIES FOR BLUEPRINT PHASE

Project Role

Role Responsibility Provides a big picture view of the project goals and vision, while performing detailed analysis tasks Owns the process areas, along with day-to-day management of the business areas

Team Lead (TL)

Provide key contributions to the effort to analyze and document the decomposition of the companys business processes Conduct workshops and presentations to validate business processes Works closely with the support team in the design and development of functional specification for authorizations, reports, interfaces, conversions and enhancements Identify detailed business requirements Identify, document, resolve and escalate issues

Identify best practices

Core Team Member Execute assigned tasks within the project plan Develop functional design specs for authorizations, reports, interfaces, conversions, and enhancements Participate in workshops and presentations to validate business processes

PROJECT TEAM ROLES & RESPONSIBILITIES FOR BLUEPRINT PHASE

Project Role Subject Matter Expert (SME)

Role Responsibility Participate in workshops and presentations to validate business processes Identify detailed business requirements

Provide subject matter expertise Identify best practices

Process Owner Council

Review and Approval of New and Revised Business Processes as request by Project Team Leads Chairperson agreement on signoff on key project and phased deliverables Provide vision and decision support to Team Leads Expedite Issue Resolution and Decision Process Advisors to the Steering Committee and Project Sponsor