Professional Documents
Culture Documents
Objective
Meaning of management
Concept of management being both art and science. Difference between management and administration. Important management thoughts Major contribution of F.W.Taylor and Henry Fayol. Various functions and their importance. Various types of management.
WHAT IS MANAGEMENT ?
DEFINITION: F.W. Taylor - Art of knowing what you want to do and then seeing that it is done the best and cheepest way.
Henry Fayol To Manage is to forecast, to plan, to organise,
to
command,
to
co-ordinate
and
to
control.
environment in which individuals, working together in groups, efficiently accomplish selected aims .
Management is the art of getting things done through and with
people.
individuals working together in groups, achieve their objectives effectively and efficiently. A process consisting of all those functions required in getting work done through others without confusion, wastage of resources and overlap. Means to manage resources by planning, organizing, directing and controlling various activities of an enterprise such that all efforts are directed towards specific and objectives. These implies, management is a process and has universal applicability. Management is applicable to all levels in an organization. Management is concerned with productivity (effectiveness and efficiency).
CHARACTERISTICS OF MANAGEMENT
1) Is a Process /a function. 2) Is a Social Process. 3) Involves Group Effort. 4) Aims at achieving predetermined objectives. 5) Required at all levels of management 6) Is a Profession 7) Is comprised of following functions:
Planning Organizing Directing Controlling Co-ordination
Is a process
Social process
- has universal applicability. - applies to all types of organizations. - applicable to all formally organized group efforts.
Activity based and continuous:
- applicable to organized activities that takes place on a continuous basis. - organized activity can take a variety of forms.
Purposeful:
- Management has a purpose is a goal oriented organized activity. - focus is to achieve predetermined objectives. - the focus is to bring about successful action.
INPUTS PROCESS
OUTPUTS
Ex: Objectives
-Production: Concerned only with the volume of o/p totally ignoring the resources used to achieve that level of o/p. -Productivity: takes into account the quantity and quality of resources employed, i.e., the efficiency with which the resources are employed. - efficiency is the achievement of result with fewer amounts of resources.
react in the same way. Hence management science is not accurate as that of physical science. But, is an organized management, hence referred as science. Management Art: As a practice it is an ART. Implies personal creative power + Skills in performance. Is said to be art of arts since it organizes disorganized parts, communicating the vision to achieve the goals and human talents.
Practical know how Technical skills Concrete results Creativity Personalised nature Science Empirically Derived Critically tested General principles Cause and effect relationship Universal applicability MANAGEMENT AS A SCIENCE PROVIDES PRINCIPLES AND AS AN ART HELPS IN TACKLING SITUATIONS.
ART
SCIENCE
Accumulated knowledge such as clear Concepts, Theory etc.,
Organizes and uses human talent using motivation, leadership, human relations etc.,
Thus management is a blend of art and science, which is used to achieve effectiveness and efficiency. It is an art as it consists of organizing and using human talent to get the job done. It is a science as the management techniques are subjected to measurement and factual determination.
According to Theo Haimann, Administration means overall determination of policies, setting of major objectives, the identification of general purposes and laying down of broad programmes and projects. According to Newman, Administration means guidance, leadership & control of the efforts of the groups towards some common goals.
levels of management. Is concerned with determining goals and laying down policies. Operative management. Is basically a doing function mostly performed by lower levels of management. Is concerned with execution of policies for the attainment of goals.
2. Uses administration for the particular objectives set before it and strives to achieve it.
Figurehead
Leader Liason
Disturbance handler
Resource allocator Negotiator
Controlling
Top Level
Technical Skills
Human Skills
Supervisory Level
Solution delivery
- Managers can achieve as much as possible of a desired goal with the available resources. In non-business firms not responsible for total business profits.
Type of function
Determinative or thinking Executive or doing function function Determining goals & laying Execution of policies for attaining down policies goals.
Concerned with
Note
Every manager spends time in both administrative and operative management (but the properties vary depending on the managerial level).
predetermined
organizational
Organization
goal / objectives
Management decides who should do it & Administration decides what is to be done how should he do it. & when it is to be done. Management is a doing function because Administration is a thinking function managers get work done under their because plans & policies are determined supervision. under it. Technical and Human skills Conceptual and Human skills
Skills
Level
Status
Principles of Management
Management principles are the statements of fundamental truth based on logic which provides
guidelines for managerial decision making and actions. These principles are derived: -On the basis of observation and analysis i.e. practical experience of managers. -By conducting experimental studies.
Contribution of Fayol
Fayol's definition of management roles and actions distinguishes between Five Elements:
1.
2.
3. 4.
5.
Prevoyance: (Forecast & Plan). Examining the future and drawing up a plan of action. The elements of strategy. To organize: Build up the structure, both material and human, of the undertaking. To command: Maintain the activity among the personnel. To coordinate: Binding together, unifying and harmonizing all activity and effort. To control: Seeing that everything occurs in conformity with established rule and expressed command.
century. Fayol -The father of modern operational management theory. Fayol -one of the most influential contributors to modern concepts of management. Proposed five primary functions of management-planning, organizing, commanding, coordinating, and controlling. Daft (2005) have reduced the five functions to four: planning, organizing, leading, and controlling. Fayol suggested that it is important to have unity of commandone supervisor for one person.
2. 3.
4. 5.
experience, and to continuously improve his skills. Thereby he can be more productive. Authority: The right to issue commands, along with which must go the balanced responsibility for its function. Discipline: Employees must obey, but this is two-sided: employees will only obey orders if management plays their part by providing good leadership. Unity of Command: Each worker should have only one boss with no other conflicting lines of command. Unity of Direction. People engaged in the same kind of activities must have the same objectives in a single plan. This is essential to ensure unity and coordination in the enterprise. Unity of command does not exist without unity of direction but does not necessarily flows from it.
The former minimizes lost time and useless handling of materials. The latter is achieved through organization and selection. 11. Equity: In running a business a combination of kindliness and justice is needed. Treating employees well is important to achieve equity. 12. Stability of Tenure of Personnel: Employees work better if job security and career progress are assured to them. An insecure tenure and a high rate of employee turnover will affect the organization adversely.
some way is a source of strength for the organization. Even though it may well involve a sacrifice of personal vanity on the part of many managers. 14. Esprit de Corps: Management must foster the morale of its employees. He further suggests that: real talent is needed to coordinate effort, encourage keenness, use each persons abilities, and reward each ones merit without arousing possible jealousies and disturbing harmonious relations.
Applications of 14 Principles
Change and Organization.
Decision-making. Skills -Can be used to improve the basic effectiveness of a manager.
Understand that management can be seen as a variety of activities, which can be listed and grouped.
Contribution of Taylor
Fredrick Winslow Taylor ( March 20, 1856 - March 21, 1915) -
management problems.
Scientific Management is an art of knowing exactly what you want
your men to do and seeing that they do it in the best and cheapest way.
employee should be observed, analyzed with respect to each and every element and part and time involved in it. 2) This is done by the use of method of enquiry, investigation, data collection, analysis and framing of rules. 3) Under scientific management, decisions are made on the basis of facts and by the application of scientific decisions.
selection of workers. Physical, mental & other requirement should be specified for each and every job. Workers should be selected & trained to make them fit for the job. The management has to provide opportunities for development of workers having better capabilities. According to Taylor, efforts should be made to develop each employee to his greatest level, efficiency & prosperity.
enterprise can be achieved efficiently. 3) There should be no conflict between managers & workers. 4) Taylor believed that interest of employer & employees should be fully harmonized so as to secure mutually understanding relations between them.
be played by different level of managers & workers. 2) The management should assume the responsibility of planning the work whereas workers should be concerned with execution of task. 3) Thus planning is to be separated from execution.
2)
3)
4) 5) 6) 7)
The workers and managers should have a complete change of outlook towards their mutual relation and work effort. It requires that management should create suitable working condition and solve all problems scientifically. Similarly workers should attend their jobs with utmost attention, devotion and carefulness. They should not waste the resources of enterprise. Handsome remuneration should be provided to workers to boost up their moral. It will create a sense of belongingness among worker. They will be disciplined, loyal and sincere in fulfilling the task assigned to them. There will be more production and economical growth at a faster rate.
4) 5)
prosperity for employer and employees. It is important only when there is opportunity for each worker to attain his highest efficiency. Maximum output & optimum utilization of resources will bring higher profits for the employer & better wages for the workers. There should be maximum output in place of restricted output. Both managers & workers should be paid handsomely.
time taken for performing a specified job. Every job or every part of it is studied in detail. This technique is based on the study of an average worker having reasonable skill and ability. Average worker is selected and assigned the job and then with the help of a stop watch, time is ascertained for performing that particular job. Taylor maintained that Fair days work should be determined through observations, experiment and analysis by keeping in view an average worker.
perform a job are closely observed. In other words, it refers to the study of movement of an operator on machine involved in a particular task. The purpose of motion study is to eliminate useless motions and determine the best way of doing the job. By undertaking motion study an attempt is made to know whether some elements of a job can be eliminated combined or their sequence can be changed to achieve necessary rhythm. Motion study increases the efficiency and productivity of workers by cutting down all wasteful motions.
3. 4. 5.
Functional Foremanship Taylor advocated functional foremanship for achieving ultimate specification. This technique was developed to improve the quality of work as single supervisor may not be an expert in all the aspects of the work. Therefore workers are to be supervised by specialist foreman. The scheme of functional foremanship is an extension of principle of specialization at the supervisory level. Taylor advocated appointment of 8 foramen, 4 at the planning level & other 4 at implementation level.
2)
3)
4)
5)
6)
7)
8)
Instruction card clerk concerned with tagging down of instructions according to which workers are required to perform their job Time & cost clerk is concerned with setting a time table for doing a job & specifying the material and labor cost involved in it. Route clerk determines the route through which raw materials has to be passed. Shop Disciplinarians are concerned with making rules and regulations to ensure discipline in the organization. Gang boss makes the arrangement of workers, machines, tools, workers etc. Speed boss concerned with maintaining the speed and to remove delays in the production process. Repair boss concerned with maintenance of machine, tools and equipments. Inspector is concerned with maintaining the quality of product.
Standardization 1) It implies that the physical attitude of products should be such that it meets the requirements & needs of customers. 2) Taylor advocated that tools & equipments as well as working conditions should be standardized to achieve standard output from workers. 3) Standardization is a means of achieving economics of production. 4) It seems to ensure a. The line of product is restricted to predetermined type, form, design, size, weight, quality. Etc b. There is manufacture of identical parts and components. c. Quality & standards have been maintained. d. Standard of performance are established for workers at all levels.
4) 5) 6)
This tech of wage payment is based on efficiency of worker. The efficient workers are paid more wages than inefficient one. On the other hand, those workers who produce less than standard no. of pieces are paid wages at lower rate than prevailing rate i.e. worker is penalized for his inefficiency. This system is a source of incentive to workers who improving their efficiency in order to get more wages. It also encourages inefficient workers to improve their performance and achieve their standards. It leads to mass production which minimizes cost and maximizes profits.
ordeal relationship between management and workers and also to create better understanding on part of works. 2) Those includes use of instruction cards, strict rules & regulations, graphs, slides, charts etc, so as to increase efficiency of workers.
management. The work of Taylor & Fayol was, of course, especially complementary. They both realized that problem of personnel & its management at all levels is the key to individual success. Both applied scientific method to this problem that Taylor worked primarily from operative level, from bottom to upward, while Fayol concentrated on managing director and work downwards, was merely a reflection of their very different careers.
improve efficiency at operating level. He moved upwards while formulating theory. On the other hand, Fayol analyzed management from level of top management downward. Thus, Fayol could afford a broader vision than Taylor. Taylor called his philosophy Scientific Management while Fayol described his approach as A general theory of administration. Main aim of Taylor to improve labor productivity & to eliminate all type of waste through standardization of work & tools. Fayol attempted to develop a universal theory of management and stressed upon need for teaching the theory of management. Taylor focused his attention on fact by management and his principles are applicable on shop floor. But Fayol concentrated on function of managers and on general principles of management wheel that could be equally applied in all.
and employees. Spheres of Human Activity Fayols theory is more widely applicable than that of Taylor, although Taylors philosophy has undergone a big change under influence of modern development, but Fayols principles of management have stood the test of time and are still being accepted as the core of management theory. Psychologists View Point According to Psychologists, Taylor's study had following drawbacks: Ignores human factors - Considers them as machines. Ignores human requirements, want and aspirations. Separation of Planning and Doing. Dissatisfaction - Comparing performance with others. No best way - Scientific management does not give one best way for solving problems.
Father of scientific Father of management management principles & Stressed on efficiency Stressed on general administration
Scope of principles
Achievement
FUNCTIONS OF MANAGEMENT
Planning
Look ahead and chart out future course of operation Formulation of Objectives, Policies, Procedure, Rules,
Organising
Bringing people together and tying them together in the
FUNCTIONS OF MANAGEMENT
Directing
Act of guiding, overseeing and leading people. Motivation, leadership, decision making.
Controlling
Laying
Co-ordination
Synchronizing and unifying the actions of a group of
people.
FUNCTIONS OF MANAGEMENT
Managers task to design an internal as well as
APPROACHES TO MANAGEMENT
Empirical or case approach Managerial roles approach Contingency or situational approach Mathematical or management Science approach Decision theory approach Reengineering approach Systems approach Sociotechnical systems approach Cooperative social systems approach Group behaviour approach Interpersonal behaviour approach McKinseys 7-S framework TQM approach Management Process or operational approach
Failure
Success
Why?
Depends on
Situation
Contingency
NO
Reengineering Approach
Characteristics/Contributions: Concerned with fundamental rethinking, process analysis, redesign and dramatic results. Limitations: Neglects external environment. Possibly it knows customers needs. Neglects human needs. Ignores total management systems.
Systems Approach
Characteristics/Contributions: Systems concept have broad applicability. Systems have boundaries, but they also interact with the external environment i.e, organizations are open systems. Limitation: Can hardly be considered a new approach to management.
make all decisions. Sole proprietors receive all income generated by the business to keep or reinvest. Profits from the business flow-through directly to the owner's personal tax return. The business is easy to dissolve, if desired.
against the business. Their business and personal assets are 100% at risk. Has almost been ability to raise investment funds. Are limited to using funds from personal savings or consumer loans. Have a hard time attracting high-caliber employees, or those that are motivated by the opportunity to own a part of the business. Employee benefits such as owner's medical insurance premiums are not directly deductible from business income (partially deductible as an adjustment to income).
In a Partnership, two or more people share ownership of a single business. The Partners should have a legal agreement that sets forth how decisions will be made, profits will be shared, disputes will be resolved, how future partners will be admitted to the partnership, how partners can be bought out, or what steps will be taken to dissolve the partnership when needed. They also must decide up front how much time and capital each will contribute, etc.
Advantages of a Partnership
Partnerships are relatively easy to establish; however time should be invested in developing the partnership agreement.
With more than one owner, the ability to raise funds may be increased. The profits from the business flow directly through to the partners' personal taxes. Prospective employees may be attracted to the business if given the incentive to become a partner.
Disadvantages of a Partnership
Partners are jointly and individually liable for the actions
of the other partners. Profits must be shared with others. Since decisions are shared, disagreements can occur. Some employee benefits are not deductible from business income on tax returns. The partnerships have a limited life; it may end upon a partner withdrawal or death.
General Partnership Partners divide responsibility for management and liability, as well as the shares of profit or loss according to their internal agreement. Equal shares are assumed unless there is a written agreement that states differently. Limited Partnership and Partnership with limited liability "Limited" means that most of the partners have limited liability (to the extent of their investment) as well as limited input regarding management decisions, which generally encourages investors for investing in capital assets. This form of ownership is not often used for operating retail or service businesses. Forming a limited partnership is more complex and formal than that of a general partnership.
A corporation, chartered by the state in which it is headquartered, is considered by law to be a unique "entity", separate and apart from those who own it. A corporation can be taxed; it can be sued; it can enter into contractual agreements. The owners of a corporation are its shareholders. The shareholders elect a board of directors to oversee the major policies and decisions. The corporation has a life of its own and does not dissolve when ownership changes.
Advantages of a Corporation
Shareholders have limited liability for the corporation's debts or
judgments against the corporations. Generally, shareholders can only be held accountable for their investment in stock of the company. Corporations can raise additional funds through the sale of stock. A corporation may deduct the cost of benefits it provides to officers and employees. Can elect S corporation status if certain requirements are met. This election enables company to be taxed similar to a partnership.
Disadvantages of a Corporation
The process of incorporation requires more time and money
than other forms of organization. Corporations are monitored by federal, state and some local agencies, and as a result may have more paperwork to comply with regulations. Incorporating may result in higher overall taxes. Dividends paid to shareholders are not deductible from business income, thus this income can be taxed twice.
A tax election only; this election enables the shareholder to treat the earnings and profits as distributions, and have them pass thru directly to their personal tax return. The catch here is that the shareholder, if working for the company, and if there is a profit, must pay herself wages, and it must meet standards of "reasonable compensation". This can vary by geographical region as well as occupation, but the basic rule is to pay yourself what you would have to pay someone to do your job, as long as there is enough profit.