Professional Documents
Culture Documents
3
Outreach
4
Have you signed up yet?
5
XML Resources
7
Discontinued Phase-In
Message Classes
8
Hot Topics
10
XML – Schema Processing
11
Hot Topics
13
MPN Inactivity/Expiration Reports
15
MPN Discharge Report
16
Expired MPN Report
17
Expired MPN Report
18
MPNs Due to Expire Report
19
MPNs Due to Expire Report
20
Hot Topics
21
Applicant Detail Web Page
22
Hot Topics
25
Reject Edit 121 - SSN Changes
26
Reject Edit 122 - PLUS Loan Increase
After SSN Change
“Increase to PLUS loan award amount
rejected” – Reject Edit 122.
COD will allow an SSN change for a PLUS
borrower ONLY if the PLUS loan award
amount is equal to zero is inactive or fully
disbursed.
Edit 122 will be returned when a school
submits an increase to a PLUS loan award
amount and the person has had an SSN
change.
27
Reject Edit 122 - PLUS Loan Increase
After SSN Change
This edit will apply to ALL award years.
This will apply to Full Participants, Prior Year
Direct Loan Phase-In Participants
(Origination/Change Edit 19/992).
If rejected, schools must cancel the loan and
resubmit with the correct SSN.
28
Modified Edit 055 – Warning Edit
30
Reject Edit 021 - Complete Address
Required
31
Warning Edit 120 - Complete Address
Processing
“Incomplete address; complete address
exists on COD. For Direct Loan PLUS only,
student address is incomplete” – Warning
Edit 120.
Edit 120 will be returned for Direct Loan
Sub/Unsub and Pell Grant if a complete
address is not submitted on the incoming
record but is found in CPS or in the COD
database.
32
Warning Edit 120 - Complete Address
Processing
33
Complete Address Criteria
36
Direct Loan Publications
37
Hot Topics
38
Experts Available
39
Outreach Efforts
40
Outreach Efforts
42
Survey Results
Overview
78
Web Interface
7878
Web Interface
78
78
Web Content
74 78
Web Content
74
Customer Service 82
CustomerProcess
Service 77 82
Process 77
Customer Service 86
Representative
Customer Service 81 86
Representative 81
78
Communication
78 80
Communication
80
72
Customer Satisfaction
66 72
Customer Satisfaction
66
Confidence in COD 82
Confidencesystem
in COD 75 82
system 75
60 70 80 90
60 70 80 90
Jul-04 Jul-03 43
Survey Results
Customer Service Representative
86
Customer Service
Representative
81
92
Courtesy
90
86
Providing you
accurate information
79
82
Following up on your
inquiry when needed
80
60 70 80 90 100
Jul-04 Jul-03 44
Survey Results
Customer Service Process
82
Customer Service
Process
77
84
Ability to help you
with your inquiry
78
81
Resolving your inquiry
in a timely fashion
76
60 70 80 90
Jul-04 Jul-03
45
Feedback
Phone:
1-800-848-0978 - Direct Loan
1-800-474-7268 (4P-Grant) - Federal Pell Grant
Email: CODSupport@acs-inc.com
46
More about Direct Loans
47
More about COD
48