INTRODUCTION

The word bank it derived from the word bancus or banque that is French.
Generally, banks do the business of money they take deposits of moneys from client and give loan to the person who has need of money. Bank plays an Essential role in the development of Economies.

Bank provides services such as bankers cheque, overdraft, internet banking, ATM facility, paying of bills, credit card, telegraphic transfer, insurance, demat etc.

TYPES OF BANK
Nationalized Bank State Bank Group Reserve Bank of India (RBI) Co-operative Bank Private Bank (old & new) Foreign Bank Regional Rural Banks

COMPANY OVERVIEW
Rajkot Nagarik Sahakari Bank is a leading Co-Operative Bank in Gujarat State, India. It has completed half a century of it existence. 93% of accounts are bellow Rs.200,000 which makes true its slogan THE SMALL MANS BIG BANK.

Bank was established on 5th October 1953 with a small Capital of Rs. 4890 and Membership of 59 persons under the leadership of Late Keshavlal Amrutlal Parekh as a Chairman.

FEATURES
Largest shareholders in the year 2008-09 are 218059. Introduced smart card system for shareholders.

Transaction of shares only can be done through shareholders association of RNSB Demat facility
Out of 28 branches 26 has its own building.

CLASSIFICATION OF ADVANCES:
The loans usually found in a bank are either unsecured or secured.

Unsecured loans :
A loan which are arranged no specific collateral and which are the obligation of borrowers who, in the opinion of the lending bank are excellent credit risks. Such advances are evidenced only by a negotiable instrument, promissory note or bill and are called unsecured or clean.

Secured loans :
A loan which are provided on the basis of securities or Fixed Assets by the Bank to the Borrowers is Known as Secured Loans.

TYPES OF LOANS
Vehicle loan Cash Credit Land and Building loan Industries loan Gold loan Mortgage loan Education loan Home loan

RESEARCH METHODOLOGY
There are two general methods used for gathering the data for any kind of research.
These two methods are as follows : Primary data collection method : When any data is collected directly by interviewing people, the method is known as primary data collection method. Secondary data collection method : While if some data is taken on second hand basis for reference, which is not original work of the researcher, the data is known as secondary data.

DATA ANALYSIS & INTERPRETATION

We Collect Data of 50 Customers of Rajkot Nagarik sahakari Bank for knowing satisfaction level of Customers from its service.

Q-1)

Whether you are the customer of the RNSB ?

Yes
80 70 60 73

No

frequency Yes No 27 73

percentage 27% 73%

50 40 Yes 27 No

30
20 10

Analysis: frequency percentage From the above research we can find that 27% of the respondent are the customers of RNSB bank and73% of respondents are dealing with the other bank or banks accept RNSB.

83% 27%

(2) Which type of account do you have in RNSB

A) Saving account (B) SP. Saving acc. (C) Current Acc. (D) Recurring account (E) C.C.Account F) Other
TYPES OF ACCOUNT

Option Saving A/c. Current A/c. Recurring A /c. Sp.saving A/c. C.C.A/c.

No. 30 72 0 9 28
10% 0% 8% SAVING A/C CURRENT A/C 44% RECURRING A/C SP. SAVING A/C CASH CREDIT OTHER 30% 8%

Other
Total

11
150

Analysis: The data which we collected is contain the 30% of current account customer while 44% of saving a/c and other customer holding different product of bank like 8% customer holding cash credit account, 10% customer holding special saving account and approximately 8% customer holding other types of account.

Q. 3 Have you take any loan from Rajkot Nagarik Sahakari Bank?

LOANS

Yes

33
34%

No

17

YES NO

Total

50

66%

Analysis: The Data which we collect I contain the 66% having loan from bank and 34% costumer has not taking loan from RNSB.

(4) Do you deal with other bank?

frequency Yes no 35 65 Percentage 35% 65%

120 100 80 65

60
40 20 35 0 frequency 65% 35% Percentage

no Yes

Analysis Out of 100 respondents 35% of respondents are are dealing with other banks and 65% of respondents are dealing with RNSB

(5) Have you faced any difficulty with RNSB?

frequency Yes no 19 81 percentage 19% 81%

90 80 81

70
60 50 40 30 20 10 0 frequency 81% 19% percentage 19 Yes no

Analysis Out of 100 respondents 81% are having a great satisfaction with the service of RNSB where as 19% respondents are having some what difficulty with the service of RNSB.

Limitations of the study:

The market survey was limited to area of Saurashatra.

Sample size is only 100, which may not represent the overall population.
Lacks of advanced scientific techniques for analysis and interpretation. We cant meet each and every user because of Human Limitations and other problems so we select some sample. Conclusion is derived by oneself (Decision Maker). Time constraint.

SUGGESTIONS & RECOMMENDATION

Need of on-line demat facility from the bank.

Bank should also provide ATM, Phone Banking and Net-Banking.

It is also required to increase working hours because it creates very good image in the mind of the people. RNSB must have to adopt new and advance technology, by this adoption bank can provide better quality service and process and saving of time. To improve efficiency of employees , a full fledged training centre for the benefits of the employees should be established.

CONCLUSION
As each and every beginning has an end, in the same ways each and every introduction has a conclusion. I am thank full and express my gratitude to all those who has directly or indirectly co operated me in preparation of my project report and suggested some new ideas. RNSB is well and truly set on the path of becoming a sampurna rashtra . The bank has undertaken other initiatives that would help it, achieve its wide aspirations. In co operative sector, the opportunities are enormous and to capitalize on these opportunities. It is important to have a wide network, strong structure, strong knowledge, excellent official skills, sound and regulatory policy with its passion for innovations, commitment for the new services and corporate philosophy build healthier communication. The bank plans to guide its efforts in creating a sampurna rashtras bank. Finally, I can say that under the guidance of efficient management and extremely dedicated human resources, I wish and predict all great success in its endeavors to Rajkot Nagrik Sahakari Bank.