Professional Documents
Culture Documents
Relationships. Innovation.
1 2008
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CariZMa
Relationships. Innovation.
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Agenda
CariZMa
Relationships. Innovation.
2001
1992
1980
PC
1978
WWW
1998
i-TV
Satellite
phones
2006
i-Pod
1967
Music CD
1973
Digital Tel Switch
Telephone DB
1956
1945
1944
1936
1926
Radar
1920
TV images
Amplifier
Telex
1943
st
1 Computer
Walkie-Talkie
V4
1946
Satellite
Ericofo
Cr.Card n
1951
1st
Mobile Tel
1896
1891
1882
1877
Radio
Motion Pic Projec.
elec. Motor
1876
1843
1829
1826
Minicomputers
1961
1976
phonograp
Telephone h
Fax
Typewriter
1811
photography
printing press
1978: C&W builds and operates a cellular telephone network in Qatar, which it claims to be the world's first
CariZMa
Relationships. Innovation.
CariZMa
Relationships. Innovation.
CariZMa
Relationships. Innovation.
Agenda
CariZMa
Relationships. Innovation.
Relationships. Innovation.
CariZMa
RISK-AVERSE
ADVENTUROUS
CariZMa
Relationships. Innovation.
CariZMa
Relationships. Innovation.
CariZMa
Relationships. Innovation.
Agenda
CariZMa
Relationships. Innovation.
Case Study
CariZMa
Relationships. Innovation.
Case Study
BIM
Strategy
People
Technology
Process
CariZMa
Relationships. Innovation.
Case Study
2007
CariZMa
Relationships. Innovation.
2006
2005
2004
Case Study
XY Training
hrs p/agent/a
15% Churn
2009
2008
Relationships. Innovation.
80% lvl
86%
1&D
U$ 35M p/a
2008
2009
2008
CariZMa
Agenda
CariZMa
Relationships. Innovation.
CariZMa
Relationships. Innovation.
CariZMa
Relationships. Innovation.
70% of customers go out of their way to buy products from a company that
has a reputation of proactively contacting its customers
86% of customers associate toll free numbers with high quality products
The cost of losing a customer is equal to 5 times the annual value of that
customers account
CariZMa
Relationships. Innovation.
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Response Design Corporation, WOW-Basic Key Skills
CariZMa
Relationships. Innovation.
CariZMa
Relationships. Innovation.
Standard
CariZMa
Relationships. Innovation.
Style