Professional Documents
Culture Documents
Michael W. McCormick
Senior Vice President,
Travel Distribution Services
Cendant Corporation
11 November 2003
Eye For Travel Conference, London
What distribution technologies
should you invest in to make
your company more
profitable?
Who is Cendant?
Review of market challenges
What are we investing in?
How can this help you?
Real Travel
Estate Hospitality Travel Vehicle
Financial
Affiliate
Cendant Consolidated 2003 Outlook*
Cendant continues to be profitable and have
excellent financial results despite the economy
and travel sector challenges.
Retail
Travel Agency Corporate
Hospitality & Airline Services Travel
Services Services
Leisure Services
Services
Leisure
Agency & Corporate Subscribers Travel Suppliers
Consumers
? ? ? ? Increase
Add-on
? ?
Sales
Chain Level
Call Centre/CRS
Hotel
Property /
PMS
Customer Leisure Corporate
Segments Travellers Travellers
Chain Level
Call Centre/CRS
Hotel
Property /
PMS
End to End Solutions
Agencies
Leisure Online
Suppliers
Traveler Global
Distribution
Connectivity
Systems Systems
√
Hotels
Traditional √
Car Rental
√ Rentals
Vacation
Business
Traveler √
Rail
Corporate √
Tours
√
Cruises
√
Airlines
Hotels
XML Technology Switch / CRS
Tour
Operator
Switch CRS
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Tour
Operator
Images Content
55,000 hotels
34 car rental companies
450 airlines
With the Voyager Web-based reservation software, which we also use for our
in-house call centers, we are able to provide faster and more accurate
information to our customers.
Yohei Chishaki
Director International Strategic Markets, New Otani Hotels
Technology Enhancements:
Reservation Systems
Salika Glattkowski
Regional Director Sales & Marketing, Kempinski Hotels and Resorts
Technology Enhancements:
GDS
Stimulates Demand
Technology Enhancements:
Distribution
NeatSource TM
NeatOnline TM
Requests
Airline e-Travel
R R sites
U U e-Traveler
L L
E
S
E
S
NeatAgent TM