Professional Documents
Culture Documents
Program Objectives
1. To introduce the basics of the universal business and
social etiquette to be practiced at home, work place and
abroad.
• Don’t wipe your mouth with one hand while holding a knife
or fork with the other.
• Do keep your free hand in your lap or rest your wrist on the
edge of the table.
Dining Etiquette-Some Dos And Don’ts
• Don’t talk about the personal food likes and dislikes at the
dinner table.
• Don’t push your plate away, lean back from the table, and
announce, “ I’m stuffed”.
• Don’t rest your cutlery half on and half off the plate like the
oars.
• E.g.: “Mr. Raj, I would like you to meet Mr. Mohan. Like you,
Mohan is very much interested in Hindustani classical.”
• First time you meet a person, say “How do you do?” next
time always say, “How are you?”
• “Hi” should always be responded by “Hi”.
• “How are you?” should always be responded by “How are
you?”
• It is “Good morning” up to 1’O clock, after that is “Good
afternoon/evening”.
Remembering Names
• Difficult names
It is not only appropriate, it is flattering to ask: “ I am not
sure if I know how to pronounce your name properly. What
is the correct way to say it?”
• Forgetting names
What can you do to avoid embarrassment? That best thing
is to be calm and straightforward. “I remember meeting you,
but I simply can not recall your name.”
Tips For Remembering Names
• Establish direct eye contact and smile during the introduction.
• Give your full attention to the introduction.
• Listen carefully and repeat the name immediately.
• Think of someone with the same name.
• Form an association immediately with the name and outstanding feature
or anything else that will assist you to recall or part of the name. The first
association complimentary or insulting - is best.
• Don’t worry, association is not flattering.
• Use the name frequently during the conversation.
• If you have forgotten the name or didn’t hear it the first time, ask the
person to tell you again or even spell his name.
• Don’t make excuses for yourself such as, “ I am terrible with names.”
• Interference and mental inhibitions are the main reasons for not
remembering names.
Business Card Etiquette
Some points to remember about using business cards:
• Affix your card to the presentation folder or corporate
literature some people may not be familiar with you or the
company you represent.
• Do exchange your business cards at a business or social
gathering, but be selective.
• Do keep your cards protected and fresh. They are the
symbol of you and your corporation. Instead of presenting a
shabby card, it’s preferable to write your pertinent
information on a plain paper.
• Do personalize your card, by underlining your name and
writing a few word on the reverse side, if the occasion
warrants. The card may then be inserted with some flowers
or some small gifts to someone who has been helpful to
you.
Business Card Etiquette (Cont’d..)
• Don't present your business card during a meal, whether
formal or not.
• Use a plastic holder to store business cards, never keep
them in your wallet. Always keep them protected.
• Always use a neat card, not a crumpled one.
• Handing over the card:
– First meet the person
– Introduce yourself
– Sit down and then take out your business card and hand over
to the other person holding it very respectfully.
Dress Code
“The way we dress affects the way people perceive us: the
ways people perceive us affects the way people treat us.”
3. Keep your boss informed. He/she will be updated on all matters relating
to his/her department. It will clue in your superior as to your thinking
your process and working procedures, since your progress and
advancement depend to a large degree on his/her judgment of you.
3. If your superior criticizes you for a mistake, you have made, don’t
take it personally, however rough he/she may be about it.
7. You may disagree with your boss on certain issues. If he/she doesn’t
accepts your recommendations don’t harp on the subject. There are
certain individuals who constitutionally regard as wrong another
person’s way of handling a problem simply because It is not their way
of dealing with it.
9. Your personal life is your private affair. Your boss’s office is not
confessional. It is neither his/her nor the company’s concern that you
are having trouble with your relatives.
Strategic Positioning Of Furniture
A B2 -
Best
B3 B4
B1 - Corner position
B2 - Co- opposition
B3 – Competitive/defensive position
B4 – Independent position.
Gazing Etiquette
• Business Gaze:
When you look at the person above the eye level and
below the center of the forehead, the situation becomes
serious.
• Social Gaze:
When you look at the person below the eye level and
above the lip, the situation becomes lighter, friendly and
social.
• Intimate Gaze:
When you look at the person on the chin level or at the
cheek, then it is intimate.
Etiquettes In The Modern
Workplace
Etiquette In The Modern Work Place
• Good Manners - courtesy & consideration are prime
necessity if any office is to function with a minimum
anxiety & stress
Toilet/unisex facilities :
• Gentlemen should put the seat down and close the lid after
they have used a toilet, just as they do at home.
• Do remember to flush the toilets and the urinals after every
use.
• It gives good feeling to work in a clean office.
Etiquette In The Modern Work Place
Respect for colleagues’ space :
• Conference room is the proper place to entertain visitors or
colleagues who feel the need to relax & talk.
• Smoking pollutes the air in the office & is distressing to others.
People who need to smoke should do so in places set apart for
that purpose.
• Conversations in open-pan offices, like conversations in
elevators, should be carried on softly. No one else should have
to listen to other peoples business or private affairs.
Personal décor :
• Don’t personalize too much your business space.
• It is appropriate to use photographs, diplomas, awards &
honors. But keep them simple.
• Don’t visit anyone uninvited.
Etiquette In The Modern Work Place
Elevator Etiquette :
• Traditionally, men stepped aside the women off first.
• Everyone in the front of a crowded elevator should step out
of the car and to the side when the doors open so that
people in the back of the car can exit.
• Always step briskly, because the people behind you may be
in a hurry , even though you are not.
• When speaking in an elevator, or any public place, the
voice level should be just above a whisper, only loud
enough for the person you are speaking to hear you.
Escalator Etiquette:
• It may seem elementary to mention that two or more
executives should stand behind one another, and to the
right side of the moving stairway, so that others who may be
in a more of a hurry can pass them on the left.
Etiquette In The Modern Work Place
Holding doors :
• In today’s office buildings, the person who arrives at the
doors first- man or woman- holds the door for the person(s)
behind.
• Young people, however, should differ to older or senior
executives.
• In fact, the younger is expected to get to the door quickly in
order to hold it for the others.
Automobile Etiquette:
• When executives of unequal rank travel together, the junior
executive is expected to handle all the details of the trip,
authoritatively but not obsequiously- tipping the porters,
checking into or out of hotels, arranging for the cars or
hailing taxis, paying the drivers and so forth.
Thanks and wish you all the best