Aravind Eye Care System

Case Presentation
By Radha Shalini Srikanth Vanaja

VISION OF AECS

The vision of AECS is

To focus on improving the total health of the country

ROLE OF OPERATIONS IN MEETING THEIR OBJECTIVE

Their main goal must be to determine the most efficient and optimal methods of supporting patient care delivery which can be achieved through improving quality and efficiency of the available resources.

They must focus on managing patient flow - the movement of patients through a set of locations in a health care facility.

Have an organized and smooth coordination with pharmacy and laboratory.

Focus on proper transporting of patients and equipment. Focus on labour productivity, reduce waiting lines, and generally improve the patients overall experienceall of which helps to improve the organizations financial health

Flexibility in the working hours of the hospital. Aim to develop Decision support systems for effective capacity planning in a hospital environment

Reduce the defect rate of the lenses.

What performance measures does AECS use?

Importance is given to Quality and safety needs They set up factory so that they can focus on eye care They provide similar services to both the paid and non-paying patients.

Should the performance measures be different for the two business models pursued by AECS?

What are the concern areas for AECS in realizing its vision?

To recruit and retain the doctors To change the number of hours of working To reduce the defects in the lenses

THANK YOU