INTERNATIONAL ORGANISATION FOR STANDARDISATION

PRESENTED TO Ms. Nupur Chopra

PRESENTED BY: Anurag Ranjan (06) Sumit Kumar (23)

ISO
The word ISO derived from the Greek isos, meaning "equal".

It is the worlds largest developer and publisher of International Standards with its Central Secretariat in Geneva, Switzerland.

ISO is a non-governmental organization that forms a bridge between the public and private sectors.

ISO MEMBERS
ISO is a network of the national standards institutes of 162 countries, one member per country.

Member bodies are national bodies considered the most representative standards body in each country. These have voting rights.
Correspondent members are countries that do not have their own standards organization. These members are informed about ISO's work, but do not participate in standards promulgation. Subscriber members are countries with small economies. They pay reduced membership fees, but can follow the development of standards.

Benefits of ISO Standards

They ensure that products and services are safe, reliable and of good quality For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. ISO standards make the development, manufacturing and supply of products and services more efficient, safer and cleaner. They safeguard consumers, and users in general, of products and services

Standard Development Process

International Standards are developed by ISO technical committees (TC) and subcommittees (SC) by a six-step process. Proposal stage Preparatory stage Committee stage Enquiry stage Approval stage Publication stage

TYPE OF ISO STANDARD

ISO 1ISO 999 series standard This series standard represents product specification and verification. Such as general-purpose screw threads Quantities and units Geometrical Product Specifications (GPS) Terminology of work Guidelines for the content, organization, and presentation of index. etc.

ISO 1000ISO 9999

units and recommendations for the use of their multiples and of certain other units Information technology: Character code structure and extension techniques General introduction and designation system Identification cards for Physical characteristics, Recording technique, Identification of issuers etc

ISO 10000ISO 19999

Measurement management systems Systems Management Biological evaluation of medical devices Safety of machinery, Safety related parts of control systems, General principles for design Geographic information about Web Feature Service, XML schema implementation etc.

ISO 20000ISO 29999 management System for safety food, Handling, transportation and storing etc. Information security management systems ISO 30000ISO 39999 Ships and marine technology -- Ship recycling management systems -- Specifications for management systems for safe and environmentally sound ship recycling facilities Corporate governance of information technology

POPULAR STANDARDS
ISO 31000 Risk management ISO 9000 Quality management ISO 26000 Social responsibility ISO 14000 Environmental management ISO 50001 Energy management ISO 22000 Food safety management ISO 3166 Country codes ISO 4217 Currency codes ISO 639 Language codes

ISO 9000 Quality management

ISO 9000 is the generic name given to a family of international standards developed to provide a framework around which a quality management system can effectively be implemented. These standards were developed to help companies effectively document the elements they need to maintain an efficient quality system. They are not specific to any one industry. ISO 9000 is maintained by the International Organisation for Standardisation (ISO) and is administered by accreditation and certification bodies. The standards are revised every few years to keep them up-to-date.

ISO 9000 series standards

ISO 9000: Quality Management and Quality Assurance Standards Guidelines for selection and use. ISO 9001: Quality Systems Model for Quality assurance in design, development, production ,installation and servicing. ISO 9002: Quality Systems- Model for Quality assurance in production, installation and servicing. ISO 9003: Quality Systems Model for Quality Assurance in final inspection and test. ISO 9004: Quality Management and Quality system elementsGuidelines.

ISO 9000 - 20 Elements

1. Management Responsibility 2. Quality System 3. Contract Review 4. Design Control 5. Document & Data Control 6. Purchasing 7. Control of Customer Supplied Product 8. Product Identification and Traceability 9. Process Control 10. Inspection and Test Status

ISO 9000 - 20 Elements

11. Control of Inspection, Measuring and Test Equipment. 12. Inspection and Test Status 13. Control of Nonconforming Product 14. Corrective & Preventive Action 15. Handling , Storage, Packaging, Preservation and Delivery 16. Control of Quality Records 17. Quality Audits 18. Training 19. Servicing 20. Statistical Techniques

Principles of ISO 9000 Quality management

The ISO 9000 quality management standards depend on following principles Customer focus
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements andstrive to exceed customer expectations.

Leadership
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organizations objectives.

Involvement of people
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organizations benefit.

Principles of ISO 9000 Quality management contd...

Process approach
A desired result is achieved more efficiently when activities and related resources are managed as a process.

System approach to management

Identifying, understanding and managing interrelated processes as a system contributes to the organizations effectiveness and efficiency in achieving its objectives.

Principles of ISO 9000 Quality management contd...

Continual improvement
Continual improvement of the organizations overall performance should be a permanent objective of the organization.

Factual approach to decision making

Effective decisions are based on the analysis of data and information

Mutually beneficial supplier relationships

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value

Benefits of ISO 9000

ISO-9000 forces an organization to focus on "how they do business". Each procedure and work instruction must be documented and thus, becomes the springboard for Continuous Improvement. Employee morale is increased as they are asked to take control of their processes and document their work processes. Customer satisfaction, and more importantly customer loyalty, grows. As a company transforms from a reactive organization to a pro-active, preventative organization, it becomes a company people want to do business with.

Benefits of ISO 9000 contd

Improved profit levels result as productivity improves and rework costs are reduced. Fosters the understanding that quality, in and of itself, is not limited to a quality department but is everyone's responsibility. Improved communications both internally and externally which improves quality, efficiency, on time delivery and customer/supplier relations. Reduced problems resulting from increased employee participation, involvement, awareness and systematic employee training.

ISO 9001
ISO 9001 is used when an organization is seeking to establish a quality management system that provides confidence in its ability to provide products that fulfil customer needs and expectations.

The standard recognizes that the term product applies to services, processed material, hardware and software intended for the customer.

There are five sections in the standard that specify activities that need to be considered when it is implemented in the system: Overall requirements for the quality management system and documentation

Management responsibility, focus, policy, planning and objectives

Resource management and allocation

Product realization and process management, and

Measurement, monitoring, analysis and improvement.

ISO 9004
ISO 9004 is used to extend the benefits obtained from ISO 9001 to all parties that are interested in or affected by operations. Interested parties include organisations employees, owners, suppliers, partners and society in general. ISO 9004 gives guidance on a wider range of objectives of a quality management system than does ISO 9001, particularly in managing for the long-term success of an organization. ISO 9004 is recommended as a guide for organizations whose top management wishes to extend the benefits of ISO 9001 in pursuit of systematic and continual improvement of the organizations overall performance.

THANKYOU!!!