Professional Documents
Culture Documents
PRESENTED BY:
MADHURENDRA KUMAR
MUKUL ANAND VEERESH TRIPATHI
Most people rush to find solution before knowing the real problem.
What is Problem?
Problem is a chance for you to do your best. A problem is the difference between the actual state and desired state. A problem is an opportunity for improvement.
Most people spend more time and energy going around problems than in trying to solve them.
Henry Ford
It is a skill because once you have learnt it you can use it repeatedly, like the ability to ride a bicycle, add numbers or speak a language. It is also a process because it involves a number of steps.
STEPS:
1.Identify the problem Involves identifying the problem in order to find an appropriate solution. 2.Explore the problem Looking at the problem from different angles. Such as: How is this problem affecting ?
3.Set goals After having thought about the problem from different angles one can identify their goals.
5.Select a possible solution Choosing the most relevant and manageable alternative. 6.Implement a possible solution Putting the chosen solution in action. 7.Evaluate Examining the possible solution for its effectiveness. For e.g.: How effective was that solution?
Produce a second solution after the first. Critically evaluate your own ideas and constructively evaluate those of others. Take a break when you are really stuck.
Talk about your problem with someone, you may have missed some aspects of it.
Systems Diagrams - Understanding how factors affect each other. Cause & Effect Diagrams - Identifying likely causes of problems.
Porter's Five Forces - Understanding the balance of power in a situation. PEST Analysis - Understanding "big picture" forces of change. Value Chain Analysis - Achieving excellence in the things that matter. Mckinsey Engagement- A powerful tool kit for efficient and effective team problem solving. Cognitive tools & attitudes, team (talk , evaluate , assist & motivate) & focus (frame ,organize ,collect , understand & synthesize).
Trend charts (run charts), representation of data in time sequence (spikes & dips in data to identify sudden performance changes).
Pareto Analysis
Statistical technique in decision making that is used for selection of a limited number of tasks that produce significant overall effect. It uses the Pareto principle i.e. a large majority of problems (80%) are produced by a few key causes (20%).
MAPS (Multivariate Analysis, Participation and Structure) by Kilmann and Mckelvey. MAPS groups tasks into task-cluster , people into people-cluster , assigning jobs in clusters results in an alternative organzational design.(12 step design technology). Continuous Process Improvement (CPI) Teams. to introduce process changes to improve the quality of a product or service, to better match customer and consumer needs. Project Teams, members usually belong to different groups, functions and are assigned to activities for the same project.
A systematic, orderly evaluation of the pros and cons of all alternatives involved and the degree of confidence in actual receipt of benefits. Separation of ideas from the people so the ideas are evaluated on their own merit. Emphasis on challenging but realistic objectives rather than wordy definitions limiting responsibility. Recognition that individual differences in personalities and in situation require flexibility of the manager in using problem-solving approaches.
Conclusion
Effective problem solving requires effective diagnosis, creative solutions and an organizational awareness. Designers have to begin at the more basic level & mobilize resources within a given organization design. The need for more managers to effectively understand orderly problem-solving procedures. There is a need to develop and use a problemsolving process that is both scientific and individual differences viewpoints.
Thank You!