How your ego state define conflict style

Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013

Used to determine how people act Rules people interact by Everyone follows a script, that is represented by a metaphorical group of thoughts, emotion and behaviour ( ego states) Understand ,predict and change your behaviour

Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013

CONTEXT

NOISE

NOISE

NOISE

Source/ Reciever

Message/Feedback

Source/Receiver

CHANNEL/CODE medium

Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013

When we interact, behavior can be:

passive aggressive assertive
Performance is greater with this behavior

TA is a method of understanding behavior in interpersonal dynamics

Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013

Major ego states that affect our behavior or the way we transact through communication:
Parent Ego State (P)
Critical parent Sympathetic parent

Child Ego State (C)

Natural child Adapted child

Adult Ego State (A)

Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013

This is a state in which you think feel and behave in ways based on how your parents and other authority figures acted.
Dont argue ! Ill look after you There there

Shame on you!
Stupid

Let me help Dont worry

Be quiet
Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013

Here you think you are behaving responsibly. Able to draw on your full life experience and generally you appear to be realistic and objective appraisal of your experiences.
RESPECT AWARE EQUALITY

ASSERTIVE

OPEN PRESENT
Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013

In this state you think feel and behaved just like you did in your childhood
This is fun I want.!

I dont want to ! Pleeease I cant

C
Ha-Ha!

Wowwee

Ner-herher

Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013

Within ego states there are three different types of transactions:

Complementary Transactions Crossed Transactions Ulterior Transactions

Occur when the sender of the message gets the intended response from the receiver
Generally result in more effective communication

Supervisor P

Employee P

Occur when the sender of a message does not get the expected response from the receiver
These result in surprise, disappointment, and hurt feelings for the sender of the message

Supervisor P

Employee

Occur when the words seem to be coming from one ego state, but in reality the words or behaviors are coming from another

Sometimes when people dont know what they want or how to ask for it in a direct way, they resort to ulterior transactions Best to avoid ulterior transactions because they tend to waste time

Human Relations in Organization Applications and Skill Building 7th ed. Robert N.Lussier.

Attitude toward Oneself

Positive

Im OK Youre not OK

Im OK Youre OK

Negative

Im not OK Youre not OK

Negative

Im not OK Youre OK
Positive
Exhibit 7.1

Attitude toward Others

Stroking any behavior that implies recognition of anothers presence

Giving praise (positive stroking) is a powerful motivation technique

Positive make people feel good about themselves Negative can hurt people in some way

State Sees self as Strategies used

CHILD Inferior, entitled to less Childhood rules

ADULT Equal Spontaneous Context appropriate Equal Objective appraisal

Sees others as Response to disapproval

Bigger, More entitled Fear, guilt, aversion

Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013

State

Parent

Adult

Sees self as

Intrinsically more capable

Self and others Smaller to be protected Cruel, mean

equal

Responsible for Sees others as

self equal

Saying no feels

fine

Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013

Do you have to be in control? Do you feel forced into taking control? Do you have a hard time making decisions and try to get others to make them for you? Do you feel fundamentally you'll not as good as others?

What might lose things bring out another people perhaps in reaction to you?
Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013