Introduction

Internship Report on
P.M.C.L(MOBILINK)
Presented By
Shahid Mehmood o7-Arid-445
Tenure
From 22-Aug To 7-Oct
 About Orascom(OTH)
√Established in 1998

√Considered among the largest and most

diversified network operators in the Middle
East, Africa, and South Asia

√Acquired in 2008 a license to operate mobile

services in North Korea
 About Orascom Cont’d
√OTH had exceeded 74 million subscribers
as of March 2008.

√Pakistan Mobile communications Ltd

(Mobilink) started in 1994 April 2001, OTH
took over management control of the
company
 About Mobilink
√A subsidiary of Orascom Telecom, started
its operations in 1994
√Largest customer subscriber base in
Pakistan (28 million and growing)
√Offers exclusively designed tariff plans that
cater to the communication needs of a
diverse group of people
 About Mobilink Cont’d
√Indigo and Jazz are the largest brands in
the Pakistan cellular industry

√Covers in 10,000+ cities and towns in

pakistan as well as over 130 countries on
international roaming service
 Organization’s Main
Hierarchy
C.E.O

Rashid
Khan

HRM C.E.O Marketing

C.I.O Tariq C.F.O Tariq C.T.O
Ali Raza C.E.O Bilal
Rashid Shafiq Ramy Reyad
Mehdi Munir
 Mobilink's Vision

"To be the leading Telecommunication

Services Provider in Pakistan by offering
innovative Communication solutions for
our Customers while exceeding Shareholder
value & Employee Expectations"
 Mobilink's Values
√Total Customer Satisfaction

√Business Excellence

√Trust & Integrity

√Respect for People

 Products and Services
√Mobilink Indigo

√Mobilink Jazz

√Mobilink PCO

√Sub Products of Mobilink

 Achievements
√ISO 9002 Quality Management System
Certification
√Largest Call Center in Pakistan
√Only cellular service in Pakistan to provide
coverage on the M2 motorway
√MOBILINK GSM's Short Message Service
Center allows Vehicle Tracking and Fleet
Management services that are being
provided by Trakker (Pvt.) Ltd.
 Corporate Social
Responsibility
Playing an active role in supporting the
community and social development of
Pakistan
√Donated computers to the Federal Board of
Intermediate and Secondary Education
√Donated Rs. 100,000 to Pakistan Institute of
Medical Sciences to set up a computer lab
√During the devastating earthquake Mobilink
was amongst the first to respond to the crisis.
 SWOT Analysis
Strengths
√Considered very strong and reliable
√Captured most of the potential customers
(28 million and growing)
√Covering over 10,000 cities, towns and
villages across the Pakistan
√First operator to introduce IR for the
people of Pakistan
√A very strong brand image
 Weaknesses
√Most expensive telecom company both in
call rates and SMS

√Engineering department of Mobilink is not

that well competent as compared to its new
competitors

√Customer retention Side is weak

 Opportunities
√Can expand its networks in the uncovered
areas
√Services in the future can be
√Telephone
√Wireless
√Calling Cards
√Mobile Phone Banking
 Threats
√Competitors

√Employees retention is also issue

√Loss of loyal customer

 Work And Experience In
Finance Department

H.O.D

PLANNIG &
SYSTEM
FIELD RECONCILI--
REVIEW
DEVELOPM- OPERATION ATION
WING
-ENT WING WING
 Field Operations

√Commission Payment
√Movement Record of Blackberry Handsets
√Process of Vendor Bills (Phoenix)
√Processing of refund Cheques
√Preparation of Reports Regarding Payment
of Tax
 Field Operations Cont’d

Commission Payment
√ On sale prepaid and postpaid sims

√ B.D.O’S commission

√ Credit Collection

√ Direct Commission
 Field Operations Cont’d
Blackberry Handsets Movement Record
√ Received

√ Issued

√ Sale

√ Closing
 Field Operations Cont’d
Process of Vendor Bills (Phoenix)
√ For Services
√ Processing of Due Bill According to contract
Processing of refundable money Cheques
√ Payment procedure to Indigo Customer
√ Finally Mail Cheque to destination
 Field Operations Cont’d
Tax Reports

√ Customer Tax

√ Sales Tax

√ Activation Tax
 Conclusions

&

Recommendations