Part 12 eGovernance

Third Year Information Technology

MANAGEMENT INFORMATION SYSTEM

Tushar B Kute,
Sandip Institute of Technology and Research Centre, Nashik http://www.tusharkute.com

WHAT IS E-GOVERNANCE?

It is the use of a range of modern Information and Communication Technologies such as Internet, Local Area Networks, mobiles etc. by Government to improve the effectiveness, efficiency, service delivery and to promote democracy

E-GOVERNANCE

E-governance refers to governance processes in which ICT play an active and significant role for
efficient

and effective governance, making government more accessible and accountable to the citizens. providing new governance services and products

GOVERNANCE- INFORMATION PERSPECTIVE

Representative democracy relies on supposition that best way to make a decision is wider participation for all its citizens having access to relevant information. Government is by nature an information intensive organization. Information is power and information management is political .

GOVERNANCE- IT FRAMEWORK
Expansion of Internet and electronic commerce, is redefining relationships among various stake holders in the process of Governance. A new model of governance would be based upon the transactions in virtual space, digital economy and dealing with knowledge oriented societies. Electronic Governance is an emerging trend to re-invent the way the Government works.

E-GOVERNMENT VS. E-GOVERNANCE

"Government's foremost job is to focus society on achieving the public interest." "Governance is a way of describing the links between government and its broader environment - political, social and administrative."

GOVERNMENT VS. GOVERNANCE

Government Superstructure Decisions Rules Implementation Outputs

Governance Functionality Processes Performance Coordination Outcomes

GOVERNMENT SEEK TO ACHIEVE

Good governance Trust and Accountability Citizen's awareness and empowerment Citizen's welfare Democracy Nation's economic growth

ICT CAN CONTRIBUTE

Good governance Trust and Accountability Citizen's awareness and empowerment Citizen's welfare Democracy Nation's economic growth

FOUR PHASE E-GOVERNANCE REFERENCE MODEL

E-GOVERNANCE REQUIREMENTS
Large Reach Government to Citizen Services (G2C) Citizen Proximity Government to Business (G2B)

Regulations

Cheaper Delivery Channels

24 * 7 Availability

Government to Government (G2G)

Government to Employees (G2E)

Elaborate Processes

Service Quality

Low Costs

STATE E-GOV INITIATIVES

State/Union Territory Andhra Pradesh Chattisgarh Delhi Goa Gujarat Haryana Himachal Pradesh Karnataka Maharashtra Initiatives e-Seva, CARD, VOICE, Chhattisgarh Infotech Promotion Society, Automatic Vehicle Tracking Management system etc Dharani Project System, , Hospital

Mahiti Shakti, census online, tender notice. Nai Disha Lok Mitra Bhoomi, Khajane, Kaveri Setu, 7/12 Online

NEGP
To lay the foundation and provide the impetus for long-term growth of eGovernance within the country To create the right governance and institutional mechanisms, set up the core infrastructure and policies To create a citizen-centric and businesscentric environment for governance.

NEGP

Implements a number of Mission Mode Projects(MMP) at the

center(

total 09), state (total 11) and integrated service levels(total 07)

NEGP VISION

"All Government services accessible to the common man in his locality through a Onestop-shop (integrated service delivery) ensuring convenience, efficiency, transparency & reliability"

NEGP SERVICES
Income Tax, Passport/VISA, Company Affairs, Central Excise, Pensions, Land Records , Road Transport , E-Courts

Property Registration, Agriculture , Municipalities , Gram Panchayats (Rural) , Police , Employment Exchange,

CITIZEN SERVICE: THE BEST CHANNEL FOR EACH CITIZEN

Counter

Call Center

Internet

E-Mail

Mail

Kiosk

Integrated Citizen Facilitation Center

Citizen Service/Correspondence/eCommerce

Integrated Backend

Content Delivery

Service Providers

Suppliers & Partners

E-GOVERNMENT REQUIREMENT IN INDIA

Population is very large Wide spread corruption Slow and Lethargic bureaucracy Red Tapism Slow decision making process.

E-GOVERNANCE CHALLENGES
Ability to use required technologies
Performance indicators, standards of egovernment.

Consistent and reliable Infrastructure

Ensuring access, to useful information and services.

Coordinating between implementing agencies

Issues of language and communication

Inclusion o f All

Educating citizens

ICT capacity building

MAIN SERVICES IN INDIA

http://www.it.iitb.ac.in/~prathabk/egovernanc e/egov_products_services.html

Tushar B Kute,
Sandip Institute of Technology and Research Centre, Nashik http://www.tusharkute.com