Aravali Institute of Management, Jodhpur

Six-Sigma & Advance Quality Management

A Presentation on

“SIPOC Diagram”
Presented by: Group No. (2)
Ritika Jain
Shilpa Jangid
Shiv P. Kankani
Varun Kumar
Vikas Maheshwari
SIPOC Diagram: Introduction
 SIPOC is a high level map of a process to
view how a company goes about satisfying a
particular customer requirement in the overall
supply chain
 SIPOC stands for:
 Supplier-Input-Process-Output-Customer
 Visually communicates the scope of a project

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SIPOC Diagram: Application
 A SIPOC diagram is usually applied during
the data collection of a project or at the
‘Define’ stage of DMAIC in a Six Sigma
programme
 However, its impact is utilized throughout the
project life cycle

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How can SIPOC be used?
 SIPOC Diagrams help a team and its
sponsor(s) agree on project boundaries and
scope
 SIPOC helps in verifying that
 inputs match outputs of upstream processes
 outputs match inputs of downstream
processes

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Steps to Complete SIPOC diagram

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Step 1: Begin with the high-level process map

Suppliers Inputs Process Outputs Customers

Step 1

Step 2

Step 3

Step 4

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Step 2: List all of the outputs from the process

Suppliers Inputs Process Outputs Customers

Step 1 Examples
Services
Products
Step 2 Reports
Metrics
Raw data
Step 3

Step 4

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Step 3: Identify the customers receiving the outputs

Suppliers Inputs Process Outputs Customers

Step 1 Examples Examples

Services Internal
Products External
Step 2 Reports Vendors
Metrics End users
Raw data Management
Step 3 Downstream Process

Step 4

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Step 4: List all of the inputs into the process

Suppliers Inputs Process Outputs Customers

Examples Step 1 Examples Examples

Data Services Internal
Parts Products External
Application Step 2 Reports Vendors
Raw Metrics End users
materials Raw data Management
Step 3 Downstream Process

Step 4

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Step 5: Identify the suppliers of the process inputs

Suppliers Inputs Process Outputs Customers

Examples Examples Step 1 Examples Examples

Internal Data Services Internal
External Parts Products External
Vendors Application Step 2 Reports Vendors
Producers Raw Metrics End users
Management materials Raw data Management
Upstream Process Step 3 Downstream Process

Step 4

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 SIPOC Diagram: Example (1)
 Mowing the Lawn

Suppliers Inputs Process Outputs Customers

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 Example (1): Mowing the Lawn
 Step 1: Begin with the high-level process map

Suppliers Inputs Process Outputs Customers

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

Clean-up &

Removal
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 Example (1): Mowing the Lawn
 Step 2: List all of the outputs from the process

Suppliers Inputs Process Outputs Customers

Prepare Lawn
• Debris
from lawn
for mowing

• Beautiful
Mow the lawn
Lawn
• Bagged
grass
Trim the
clippings
Lawn

• Happy
Clean-up &
customer
Removal

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 Example (1): Mowing the Lawn
 Step 3: Identify the customers receiving the outputs

Suppliers Inputs Process Outputs Customers

Prepare Lawn
• Debris
from lawn
for mowing • Homeowner
• Beautiful
Mow the
lawn
Lawn
• Yard waste
recycler
• Bagged
Trim the grass
Lawn clippings

Clean-up &
• Happy
customer
Removal

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 Example (1): Mowing the Lawn
 Step 4: List all of the inputs into the process

Suppliers Inputs Process Outputs Customers

• Long lawn Prepare Lawn
• Debris • Homeowner
from lawn
• Lawn- for mowing
• Beautiful • Yard waste
mower
lawn recycler
Mow the
• Trimmer
Lawn
• Gasoline • Bagged
grass
• Yard waste Trim the
clippings
bags Lawn

• Rake & • Happy

Clean-up &
broom customer
Removal

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 Example (1): Mowing the Lawn
 Step 5: Identify the suppliers of the process inputs

Suppliers Inputs Process Outputs Customers

• Homeowner • Long lawn • Debris • Homeowner
Prepare Lawn
from lawn
• Home • Lawn- for mowing
• Beautiful • Yard waste
Depot mower
lawn recycler
Mow the
• Chevron • Trimmer
Lawn
• Bagged
• Gasoline
grass
Trim the
• Yard waste clippings
Lawn
bags
• Rake & • Happy
Clean-up &
broom customer
Removal

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 SIPOC Diagram: Example (2)
 Automobile Manufacturing Process:

Suppliers Inputs Process Outputs Customers

• Metal • Stamped Body • Finished • Dealers
Fabricators Parts Fabrication Automobiles

• Component • Parts & Painting

Suppliers Subassemblies

Assembly

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 SIPOC Diagram: Example (3)
 For a company that leases equipment

Suppliers Inputs Process Outputs Customers

• Credit • Credit Report Customer • Lease • Equipment
Agency credit review agreement
• Lease
Equipment
Schedule
• Engineering validation
department
Preparation
• Equipment of document

Funding
approved
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SIPOC Diagram: Example (4)

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SIPOC Diagram: Example (5)

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SIPOC Diagram: Example (6)

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 Any Question…???

Thanks

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