TOPIC Communication Technology and Its Impact on Office Automation and Procedures

PRESENTED BY

DAKSHATA THAKUR AJINKYA KADAM

WHAT IS COMMUNICATION TECHNOLOGY?

NEED FOR COMMUNICATION TECHNOLOGY?

Education Business

Smart phones
Politics Interpersonal interaction Crisis

Globalization and diversity

Reliance on teamwork
Overcome conventional communication barriers Need for faster transfer of information Direct Broadcast Satellite

BUSINESS DEFINITION FOR: COMMUNICATION TECHNOLOGY Electronic systems used for communication between individuals or groups. Communication technology facilitates communication between individuals or groups who are not physically present at the same location.

Media of Communication technology

INTERNET

E-MAIL

E-COMMERCE
MOBILE COMPUTING TELECONFERENCING SATELLITES VOICE MAILS PHONES

VIDEO CONFERNECING
AUDIO CONFERNECING SOCIAL NETWORK FACSIMILE TELEMARKETING VIRTUAL REALITY

INTERNET

E-COMMERCE
PHONES VOICE MAILS SATELLITES

FACSIMILE E-MAIL AUDIO CONFERNECING

VIDEO CONFERNECING
VIRTUAL REALITY TELEMARKETING SOCIAL NETWORK

TechnOlogy

Nature of Message

Speed

Quality of Information

Time to get feedback

Control Over composing and delivering

Receiver s attention

Cost Efectiv e-ness

Permanancy

E-MAIL

FORMAL /INFORMAL

FAST

NOT TOO MUCH BRIEF&NON COMPLEX

Not immediate Delayed

high

Low

low

yes

FAX

MORE FORMAL

FAST

Not too words ,no., images Not visual

High

Low

low

Yes

TELEPHO NE

MOSTLY PERSONAL

SLOW

Immediate

Moderate

High

Low

None

VOICE MAIL

MOSTLY PERSONAL

FAST

Not visual

Delayed

Higher

Low

Low

Possible

TELE- CON

FORMAL/ INFORMAL

SLOW

Not visual

Immediate

Moderate

High

High

None

VIDEO CON

FORMAL

SLOW

Both verbalnon-verbal Both verbalnon-verbal

Delayed

Moderate

High

high

Possible

COMPUTE R -CON

FORMAL/ INFORMAL

MODERA TE

Immediate

Moderate

low

low

Possible

 Barriers

for communication technology

MESSAGE COMPLEXITY

MESSAGE OVERLOAD

RELATION OF ORGANISATION, COMMUNICATION

AND WORKPLACE
ORGANISATION

COMMUNICATIO N

WORKPLACE

IMPORTANT ROLE OF COMMUNICATION TECHNOLOGY

ORGANISATIONAL PERFORMANCE

HARMONIOUS WORKING ENVIRONMENT EFFECTIVE INFORMATION EXCHANGE

IMPORTANCE OF COMMUNICATION TECHNOLOGY IN ORGANISATIONS

Tool to pursuit strategic objectives and goals.

Quality of 60% workers are engaged communication in creating Gives and High processing productive information performance

CORPORATE COMMUNICATION

Internally

Externally

OFFICE AUTOMATION

Automated office systems represent structured methods of handling business text processing and communications through an integrated net-work that may include word processing for generating correspondence, electronic message systems for person-toperson communication, teleconferencing services, facsimile transmission, electronic filing systems, on-line systems and links to corporate files and outside services .

It refer to the use of integrated computer and communications systems to support administrative procedures in an office environment

Competitive advantage

Hazardous working environment

Increased productivity

Reasons to Automate

High cost of human labor

Low operationa l variability.

GREEN INITIATIVES

AIM OF OFFICE AUTOMATION

To understand the need and importance of Office Automation Systems To understand the benefits of Paperless Office To know about the components of Office Automation To study the concept of Office Information Systems

FACTORS WHICH MOTIVATE BUSINESS ORGANIZATIONS TO CONSIDER AUTOMATED OFFICE SYSTEMS.

The first is a critical need to improve the productivity of both clerical and managerial office employees.

The increasing complexity of organizational decision- making and information needs.

USE OF AUTOMATION IN OFFICE

Exchange of information Management of administrative documents

Handling of numerical data

Meeting planning and management of work schedules The use of computer systems to execute a variety of office operations, such as word processing, accounting, and e-mail.

ADVANTAGES

Office automation reduces the number of clerical workers carrying out routine tasks Large firms no longer have to employ typists Office employees become more flexible and as a result one person can now do the jobs of several people Work becomes less tedious

Reduce repetitive tasks by writing simple code so that the computer can perform the repetitive tasks error free Enable employees to focus more on the business functions

Minimize errors and re-processing

Manage your workload more efficiently

DISADVANTAGES

Resistance to Change- Older staff members may have a harder time adjusting to the new technology and be unable to use it efficiently Lack of willingness to adopt new tools - If something is "misfiled," it can be a lot harder to find Financial Issues - money required to implement and the cost of maintenance of certain equipment Training - Administrative staff may or may not have knowledge of the latest computer software packages, plus the ability to learn any proprietary software or databases the company has acquired

THE IMPACT OF OFFICE AUTOMATION ON THE ORGANIZATION

NATURE OF WORK

INDIVIDUALS

ORGANISATIONAL COMMUNICATION

Management Processes

Interpersonal Relations

EFFECTS ON INTERDEPARTMENTAL RELATIONS

HR

MARKETING

COMMUNICATION TECHNOLOGY

FINANCE

OTHERS

THANK YOU FOR YOUR PATIENCE!