Presented by:

Col. Dennis D. Carpenter,

Ansley Stewart, and Allison Tebbe

Stages in Team Development

Ingredients for Team Success

Conflict Management
Alternate Dispute Resolution Summary

People who work together will win, whether it be against complex football defenses, or the problems of modern society. Vince Lombardi

Team members share personal information, start to get to know and accept one another, and begin turning their attention toward the groups task.

Team members compete for status, jockey for positions of relative control, and argue about appropriate directions for the group. Tensions arise as individuals assert themselves.

The team begins moving together in a cooperative fashion, and a tentative balance emerges. Group norms evolve to guide individual behavior, and a cooperative spirit begins to blossom.

The team matures and learns how to handle complex challenges. Roles are performed and exchanged among members as needed, and tasks are efficiently accomplished.

Supportive environment
Necessary skills (cross-training)

Clarification of expected roles

Overall super-ordinate goal

Team rewards

Regular opportunities to interact with each other and learn from their interaction.

1. Follow-through

2. Accuracy

5. Spirit

4. Timeliness

3. Creativity

Follow-through: You can count on me. Team members are keenly aware that as part of a team, everything they do--or dont do--impacts someone else. Accuracy: We do it right the first time. Clearly a reflection of personal pride, also demonstrates a commitment to uphold the standards of the team, thus generating team pride. Creativity: Innovation flourishes on a team when individuals feel supported by colleagues. Timeliness: When work team members are truly cooperating they respect the time of others by turning team priorities into personal priorities, arriving to meetings on time and asking Is this a good time? Spirit: Being on a work team is a bit like being part of a family. You cant have your way all the time, and-to add value-you must develop a generous spirit.

Institutional Values
Every Employee should expect a workplace where they are treated with dignity and respect and free from violence and harassment.

Conflict arises from:

Scheduling Communication Breakdowns Staffing Priorities Cost Pressure Personal Problems Administrative Procedures

Inadequate Interpersonal Skills

Differing Expectations Personality Conflicts

Communication The Main Root of all Evil

MISUNDERSTANDINGS

Disentangle Impact and Intent

AWARE OF UNAWARE OF

MY INTENTIONS

OTHER PERSONS INTENTIONS

OTHER PERSONS IMPACT ON ME

MY IMPACT ON OTHER PERSON

3. OUR CONCLUSIONS

2. OUR INTERPRETATIONS

1. OUR OBSERVATIONS

AVAILABLE INFORMATION

WHERE OUR STORIES COME FROM

Wandering Eyes
Yawning

Clock Monitoring
Sighing

Fidgeting
Sitting Position

When detecting conflict, keep four things in mind:

1. Conflict is normal!
2. Causes are Diverse.

3. Not all conflict is out in the open.

4. An open and honest environment encourages a sense of support.

Cost Effective
Fast Flexible

Fair

1. REFRAMING 2. SHIFTING SHOES 3. AFFIRMATIONS

5 Basic Conflict Positions

A s s e r t i v e n e s s

Compete

Collaborate

Compromise

Avoid

Accommodate
Cooperativness

Stages of development (Forming, Storming, Norming & Performing) Ingredients for Team Success

F.A.C.T.S. Model
Conflict Management/ADR
Avoidance Competition Accommodation Compromise Collaboration
Go
Bulldogs!

United Technologies Corp The Boeing Co GTE Government Sys GE Aircraft Engines Lockheed Martin Corp Tracor Aerospace, Inc Harris Corp DynCorp Northrop Grumman Corp AlliedSignal Inc Alliant Techsystems Inc Raytheon Company,Inc TRW Inc ITT Industries Sverdrup Corp Litton Industries Inc Science Application International Corp