Professional Documents
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TIP-OFFS ANONYMOUS
Tip-offs Anonymous
Why Deloitte Tip-offs Anonymous: There is increase in Theft, fraud, corruption and unethical behaviour at ALL LEVELS in organisations and from outside. There is: Need to safeguard the company Need to protect employees Need to protect shareholders Need to protect the customers.
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
Fraud eats the bottom line (profit) of the organization. This result in: Low or No Salary increments. Reduced Bonuses. Retrenchments. Company Closure Loss of Jobs. Fraud is every bodys concern.
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
Fraud Detection
Employees perspective
Survey shows 20% (1 in every 5) of employees are personally aware of people stealing from their employers
80 % of employees are most likely to report fraud if there were fraud reporting channels
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It is a Safe way to report fraud, theft, corruption and any unethical practice, because no-one at TELECEL will know your identity. Your report will always reach a senior official who is not involved in the fraud or unethical practice.
It does not matter how junior you are, your tip-off will be listened to.
No other employee will know you have passed the information on.
TIP-OFFS ANONYMOUS
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Pressure Points
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little recognition.
Fear
Feeling
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Opportunities
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Rationalisation/Justification
It was too Easy They Dont Pay me Enough My Child is sick My Boss Circumvents the Rules Ill Pay it Back True Crisis Divorce, Death in the family e.t.c.
TIP-OFFS ANONYMOUS
It is an Independently managed ethics and fraud hotline. It allows all TELECEL stakeholders (employees, suppliers, customers & members of the public) to report crime, fraud and theft confidentially. Easy contact can be made from anywhere in the country.
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
It Operates 24/7/365 There is Live answering from 0730 hrs to 1830 hrs (Mon-Fri) & Saturday 0800 hrs to 1200 hrs. Remainder of time interactive voicemail facility.
TIP-OFFS ANONYMOUS
It is Fundamental that Whistle blowers MUST be protected. It is Deloitte Tip-offs Anonymous number one goal, to protect as much as possible the whistle Blower.
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
There are 5 methods of communicating a tip-off: Toll Free Telephone Telone 7 Lines Free Post Toll Free Fax E-mail Website The most popular methods are toll free telephone & free post.
TIP-OFFS ANONYMOUS
Toll free numbers are:0800 4100,0800 4101,0800 4103, 0800 4104,0800 4105,0800 4106 or 0800 4151. Dialed free of charge from any Telone number.
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Free Post
Three methods: Free Post Envelope no stamp required. Standard Envelope sender marks it Pay Forward on the envelopes and Tipoffs will pay the postage. Ordinary Paper staple and address to Call Centre.
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Employees will receive envelopes at training. Thereafter, approximately once every six months through salary/wage packet. Must be put directly into Zimpost box and not through Telecel internal mail system.
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Standard Envelope
You must remember the box number. The Call Centre P O Box HG883 Highlands Harare Five digit reference number Name of your organisation
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Fax Number :-
0800 4146.
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Tip-offs Security Feature E-mails:- reportszw@tip-offs.com. Go through Scrubber which deletes names and address details. Use Internet Cafes to avoid detection through the server
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Website
www.tip-offs.com
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Hotline Callers
Writers
TELECEL
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After a call is received: A report is drafted with all details. If a call is very urgent, TELECEL is notified by cell phone, otherwise it is delivered to TELECEL within 24 hours.
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Reports Recipients
Managing Director
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Escalation
Mr. V.Nesci CEO of Southern African Cluster & Chair of Audit Committee TZ
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When is it a Tip-off?
Theft Fraud Corruption Bribery Conflict of Interest Misuse of Telecel Property or Assets Nepotism Sexual Harassment Risk, Safety & Health Related Issues
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Is this a Tip-off?
As an employee you have observed a group of employees who are removing goods from TELECELs premises without authority, and this is made possible with the assistance the security guards.
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Case Study
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Is this a Tip-off?
You see your boss with his family at an expensive restaurant in town. The next day word goes round that he is claiming payment of his restaurant bill and he says that he was entertaining visitors from South Africa.
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BUT
It must be investigated as he may have eaten twice at the restaurant on the same day or he may have used different tables.
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REMEMBER Tell Tip-offs that even if your name is kept secret, your boss will know who gave the information The tip-off will be reported in a way to protect your identity Remember that even if no one is caught on your report the information will help to change systems and procedures.
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Is this a tip-off?
Since the new Canteen Official was appointed, the quality of the food has been terrible. As an employee, you feel something should be done about it.
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This is not a tip-off Normally handled as a grievance This is not a tip-off unless you have proof that the Official was doing something illegal such as stealing canteen goods or contaminating the food or using the canteen working capital for his/her own benefit, and then buy inferior food stuffs.
TIP-OFFS ANONYMOUS
Is this a tip-off?
You are employed in a department and one of your fellow employees mentions that he is related to the manager. A couple of months later, this person is promoted. From your working experience with this person, you know that he is incompetent and unqualified for his new position.
TIP-OFFS ANONYMOUS
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Is this a tip-off?
You are convinced that your Supervisor does not like you. You have heard him bad mouthing you to other colleagues. You have just had your performance appraisal, where you were badly marked down despite having met your targets.
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
This is a grievance or could be handled through the Appeal Process in the Performance Management system. UNLESS:
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Is this a tip-off?
You have a lady friend who is trying to get employment with TELECEL. She attends the interview with a certain Manager. You see her shortly afterwards and she is crying. She said that she was told that she must have sex with the Manager in return for employment. This can happen to man too.
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Names and number of people involved. Details of available witnesses. Date and time of incident. Where it took place (be specific) Any evidence which may exist. Amounts of money or approximate value of assets involved. Is what you are reporting, a regular happening. Any other useful information. Do not investigate the case yourself.
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
Rewards Anonymous
TELECEL will pay out rewards for useful information that is received through Deloitte Tip-offs Anonymous. The reward amounts are as follows:-
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1. Bronze
2. Silver 3. Gold 4. Platinum
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Report that gives Useful information enabling Telecel to change systems and procedures to prevent recurrence.
We do not need to know your name. You do not have to name anyone involved. There does not have to be a recovery of goods or monies stolen.
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Just
tell us HOW:
The goods or monies are stolen. How it is done. Where is it taking place. How much is stolen or lost. How often does it take place.
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Silver Reward
For
people who do not mind naming the suspects. Useful information that:
Shows how the irregularity is happening AND Leads to the recovery of goods (or monies) stolen OR Leads to the dismissal or conviction of the offender. Reward Amount $500.00
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
Gold Reward
For people who do not mind naming the suspects and providing any other useful information. Accurate information that:
Shows how the irregularity is happening AND Leads to the recovery of goods (or monies) stolen AND Leads to dismissal or conviction of the offender.
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Platinum Reward
This
is the same with Gold Reward BUT This is for an informer who is prepared to bear it all, and save Telecel a Substantial Amount of Cash or High Value of goods recovered. $2,500.00.
Reward
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Reward Payment
You
must remember your 5 Digit Reference Number. Do not tell anyone else your number. Tip-offs Anonymous does not need to know your name. N.B. Do not use your employee number, cellphone number or any number that is related to you in anyway.
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
keeps your number as a secret. Your report goes to Telecel but it does not have your number. Telecel decides to pay a reward they contact Deloitte Tip-offs Anonymous. Deloitte Tip-offs will send a Rewards Anonymous Poster for Telecel to put on the notice boards & to distribute by e-mail to ALL on your network.
If
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
21597 48236
38215 90017
86301 18929
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You will be asked to provide bank details i.e.an bank name and branch and account number. You will not be required to reveal your name. Money can be deposited into an account without putting a name. It is not in Tip-offs Anonymous to establish the account name from the bank. OR Arrangements can be made on how you can be paid.
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
Sample Report
The official at my company is a bad man. He is stealing fuel many times. He owns a taxi with his brother. He takes fuel from his company car and put it into the taxi. He has done this for a long time.
TIP-OFFS ANONYMOUS
Sample Report
Problems: Does not say which company this is happening at or at which site. Does not have a date as to when it was written. There is no secret reference number. The facts are not clear: Which official? What is his/her brothers name? What is the registration number of the taxi? When did it start and how often does it happen?
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
29 Feb 2012 Employees with company cars are stealing fuel at Telecel. Every Friday they fill up their cars, then take the fuel out and sell it to the minibus drivers. They then fill up on Mondays. This is happening every Friday and has been going on for 9 months. My reference number is 23567.
TIP-OFFS ANONYMOUS
29 Feb. 2012 I work at Telecel Head Office . A Senior Officer, Mr. XY is stealing fuel. He owns a taxi with his brother, BY. The registration number of the Toyota taxi is AAU O785. For 6 months the company official fills his company car with fuel on a Friday. He then meets his brother for a drink at Magaba Beer Garden. They then take out the fuel from the company car and put it into the taxi. Every Monday the official then has his car filled up again. My reference number is 56930.
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
New Posters:
Every 6 months.
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Legitimate whistleblowers do it because they dread living with a corrupted self more than they dread retaliation. To see a wrong and not to expose it is to become a silent partner to its continuance. Dr. John Raymond Baker. "Our lives begin to end the day we become silent about things that matter." Dr Martin Luther King Jr.
2012 Deloitte & Touche
TIP-OFFS ANONYMOUS
Silence is not Always Golden so. Trust Us, Talk to Us. Be part of the solution, not part of the problem. It is Good Practice to Expose Bad Practice. Do the right thing Make the difference Contact Deloitte Tipoffs Anonymous.
TIP-OFFS ANONYMOUS
QUESTION TIME