QUALITY MANAGEMENT

Information
Technology
25.04.2009
Muneeswaran

Panimalar Engineering College –

MBA
 IntroductioN
 IT is defined as computer technology
for processing & storing infrmtn as
well as communication technlgy for
transmitting infrmtn
 IT is a tool, helps for successful
quality management which strongly
depends on an effective application of
information technology
 Perform operations @ high speed with
high degree of accuracy Perform
complex calc., ,control a process,
INTRODUCTION
INTRODUCTION
INTRODUCTION
 Computers & quality
functionS
 Data Collection
 Faster transmission, few error, lower cost
 Quick update or change
 Data analysis – Reduction
 Statistical Analysis
 Pareto, process flow, cause-effect diagram, p-c-u-np
charts
 Process Control
 Computer Numerically Controlled CNC, robots, ASRS
 Automated test and inspection
 Accurate low op. cost, diagnosis, high cost
 System Design
 Software’s- CADD, CAM,CAE,CIM,MRP
COMPUTER SERVICES
COMPUTER SERVICES
COMPUTER SERVICES
 Internet & otherS
 Intranet
 LAN- emails,searches,reports,schedules,access
internet
 Instant Messaging
 Faster than mail, pop up on screen
 Video Conferencing
 Cost, time, more persons, wide coverage
 Document Mgmt
 Paperless documentation, security, mixed media
 E-Learning
 CD-ROM, LAN based, Web based- Training
 E-Govt.,
 Govt use of internet- simplify process INTERNET & OTHERS
INTERNET & OTHERS
INTERNET & OTHERS
 Information quality
issueS
 Sufficiency
 Vast collection – appropriate infrmtn
 Accuracy
 Intellectual Property
 Copyrighted books, movies, music, videos
 MP3 (song service) paid $250 million – copyright violation
 Security
 Access Security – connecting internet
 Transaction Security –E-signature, Encryptions
 U.S.Army biometric system – id body parts, voice patterns,
even body odors
 Cyber crime
 Auction Fraud – ebay claims 1 of 40000
 Credit card fraud – E-tailers $ 230 million – 10% of sales
 Cybersquatting – using famous person’s or co., name
INFORMATION QUALITY
ISSUES
INFORMATION QUALITY
ISSUES
INFORMATION QUALITY
 Privacy
 Social security no. banking, investmts, credit cards,
e-mail
 Cookies, webugs
 Only 8% websit co., commit to protect consumer
privacy
 Pollution
 2 M websites added every day
 Junk e-mails
 US house legislation - to combat junk e-mail
 Creativity
 Gaining new knowledge
 Encyclopedia Britannica–10M clicks per day- 1L only
reach home pge INFORMATION QUALITY ISSUES
 GM’s On Star System – calls emergency automatically
INFORMATION QUALITY ISSUES
INFORMATION QUALITY ISSUES
 Technologies of futurE
 Wireless Revolution
 3G mobiles, High Speed data transmission
 Artificial Intelligence
 Decision Making s/w – Landing Airplane in Fog
 World Fastest Computer – one 1000th power of
H.Brain
 Virtual E-Commerce
 Customer experiences the product before its
purchase
 E-Paper – E-Book
 E Ink Corporation of Cambridge
 Light, Bendable, Reflects light, Refreshable