BACKGROUND

Founded in 1975 Principal Activities includes distribution of computer and office supplies to about 40,000 customer locations in 50 countries. Also distributes media products to entertainment, news, motion picture abd multimedia industries. US owned multinational corporation operating in Asia and South America Experienced dramatic growth in 2004 to 2006 with sales increasing by 20%. Creation of call center in the Philippines is said to be reason of growth.

SUPER COMPUTER SERVICES INTL

TIME CONTEXT: 2013

VIEW POINT: SCSIs HR Director

SUPER COMPUTER SERVICES INTL

CENTRAL PROBLEM
High turned over rate among customer service associates.

STATEMENT OF OBJECTIVE
MUST: To freeze the increase or lower the turnover rates.

WANT: To create a employees program to retain employees.

SUPER COMPUTER SERVICES INTL

AREAS OF CONSIDERATION
WEAKNESSES

OPPORTUNITIES

Competitor companies that offers high salary and position. Other prestigious company.

THREATS

Able to hire fresh mind and new talents.

High training cost. Discontinuity of operation due to manpower.

STRENGTHS

Established company. Stable growth.

SUPER COMPUTER SERVICES INTL

ALTERNATIVE COURSE OF ACTIONS

1. Make counter-offer that will match other companies offer.

POSITIVE

NEGATIVE

1. May reduced the turnover rate.

1. Costly and might not fit with the companies pay scale. This may result to losses. 2. Not an assurance that it will make the employee stay longer.

SUPER COMPUTER SERVICES INTL

ALTERNATIVE COURSE OF ACTIONS

2. Give regular merit increase and bonuses.

POSITIVE

NEGATIVE

1. May lessen the turnover rate.

1. May suffer to losses, due to high cost in employees benefit. 2. Still not an assurance that the employee will stay.

SUPER COMPUTER SERVICES INTL

ALTERNATIVE COURSE OF ACTIONS

3. Create a job enrichment program.

POSITIVE

NEGATIVE

1. May engage employees to their job. 2. The program will give sense of importance for the associates. 3. May lessen the employee turnover rate.

1. No assurance that the program will succeed.

SUPER COMPUTER SERVICES INTL

RECOMMENDATION

ACA 3

Create a job enrichment program.

SUPER COMPUTER SERVICES INTL

ACTION PLAN
Person Responsible
HR Director/Consultant

Activities
Assessment / Diagnosing - Evaluate current corporate culture and assess factors for fast turnover of associates. Planning - Create program for job enrichment. - Ad duties and responsibilities that will engage associates to their client. - Create KRA and KPI for the associates. - Create merits for reached goals Communication -Communicate new task/roles of the employees - As well as the benefit of hitting their goals Implementation - Strict implementation and compliance to the enrichment program. Evaluation - Evaluating associates performance. - Evaluates the effectivity of the program. - Fine tuning of the program.

Time Frame
15 Days

HR Director & Team/Consultant

3 Days

HR Team / Associates

Continuous

HR

Continuous

HR

Continuous

SUPER COMPUTER SERVICES INTL