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SANWAD

http.sanwad.nic.in

District Administration Sivasagar


ASSAM
We have achieved SWARAJ ( Self-
Government ) now we will have to attain the
SURAJ (Good Governance).
 
-- Mahatma Gandhi.
 
Aims And Objectives

 To develop an efficient honest,


sensitive, simplified, clean and effective
administrative system
To provide quick and reliable Govt
Services and IT Facilities at the door step
of common man by saving their valuable
time and resources.
Available Facilities at Sanwad
Kendra
Online Services –
Government to Citizen services like Public
Grievance, Birth Certificate, Land sale Permission,
Permanent Resident Certificate Legal Heir
Certificate, Domicile Certificate etc
Web Access and Internet Services
GP wise details of Govt schemes
Μarket Prices of Agricultural produce.
Online public grievance service
General Information about the district.
Tender Notification
Offline Services –

 DTP Facility
 Digital Photography - Passport /Family
Photograph.
 Computer Training Course
 Scanning of Photograph/documents
 CD writing facility,
 Xerox/Photostat and FAX facilities.
 Sanwad Kendra Will Also Function as PCO
Home Page of Sanwad Web Site.
 
 
User can access various information by clicking on the links
available.
 
• Only Registered user can access login section part such as data
entry, schematic database, Govt services etc.
User Menu
 
•All online databases can be accessed from User
Menu
Online Application Receipt Form
Available Govt Services at Sanwad
Kendra-
 Copy of Land Record
 Land sale Permission
 Permanent Resident Certificate
 Domicile Certificate,
 Birth Certificate
 Legal Heir Certificate
 Permission for holding Public Function
 Copy of the Order of the Court of Executive
Magistrate/Revenue Court
 Bakijai ( Recovery) Clearance Certificate
 Registration of Complaint etc..
Service Delivery mechanism --

Due to legal implication online delivery of the


certificates etc can’t be made.
Presently applications received at CIC / Sanwad
Kendra are delivered at D.C/ SDO’s office by
special messenger who further collects the
certificates, orders etc. issued in the D.C/SDO’s
office against the applications received earlier
 Applicant takes delivery of certificate, order
etc from CIC/SK
Online Query format to the GP wise
Govt. Scheme Database
Results of Online Query displayed in the
Screen
Online Public Grievance Entry
Format
(Bi-Lingual)
MP/MLA Scheme Query Result
Departmental Scheme Entry Form
Administrative Menu
Online Query For PDS monthly
Allocation
PDS Query Result Showing GP Wise list of
Agent and PDS commodity allocated to
them
Estimated cost of  setting up a
kiosk & Funding pattern :
Estimated cost of  setting up a kiosk is Rs. 75,000/-
which includes one PC, Laser MFD, Digital Camera , Inkjet
printer etc.
Funding Pattern-
 34% by the Stakeholder.
   33% Bank Loan
 33% by GAIL in the form of Subsidy.
Training and other support services are provided by NIC
and District Administration.
The Project is designed by NIC unit of the District.
Some Cyber Cafe and Computer Centershave also been
authorized to run as Sanwad Kendra
Sustainability of the Kiosk

The Kiosk will economically be viable and


sustainable because
 Low investment by KIOSK Operator
 Subsidy Component
 Substantial bank credit.
 Plurality of income source
 Encouraging response of the people in
getting time bound service and reliable
information at minimal charges.
Achievement :

Apart from 9 CICs 20 more Kiosk/ Sanwad


Kendra have been set up.
 Application forms have been simplified,
standardized and made bi-lingual and available
for download from the website.
Overwhelming response of the public.

Substantial amount generated within short

time.
Constraints and Challenges

 Lack of computer centers and cyber café in the


district
 Mind set of Govt Functionaries, Demotivated and
resistance to change
 Other Govt offices are not computerized, lack of
back up support
 Lack of capacity, non availability of trained and
tech savvy employee in Govt system
 Financial Constraints.
Road Ahead

On line processing and delivery of services


 One Kiosk will be set up in each GP / Ward .

Entire project will be converted in local


language
Connectivity with Hospitals, tele medicine
facilty
VSAT connectivity

Addition of more services and improving the


quality of services
THANK YOU

District Administration
Sivasagar
ASSAM

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