Professional Documents
Culture Documents
Agenda
Introduction Cisco IOS IP Service Level Agreements (SLA) Overview Use Cases for Cisco IOS IP SLAs Cisco IOS IP SLAs for VoIP Cisco IOS IP SLAs for IP/MPLS
Routing Management
With Cisco IP SLAs
Corporate Intranet Local or Direct Dial ISP
PE
Cisco Exclusive
CRS-1
Enterprise Site 1
Enterprise Site 2
Service Provider: Improved and flexible SLA management Enterprises: Access to comprehensive SLA reports
Cisco IOS IP SLA, Technical, 9/04
2003, 2004 Cisco Cisco Systems, Systems, Inc. Inc. All All rights rights reserved. reserved.
VoIP
Demonstrate how VoIP is working Deploy with confidence Enhanced customer satisfaction Metrics useful for trouble shooting & and reducing down time
Business Applications
Assure delivery with network performance Meet business objectives with guaranteed service levels Assure network quality of service Reduce downtime
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III
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Enterprise Backbone
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Quantify results
Reduce deployment time Prove service and application differentiation Verify service levels Reduce network down time Manage demand for the network
Fine tune and optimize Ongoing measurements to understand behavior with proactive notification
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Measurement Metrics
Round Trip Time Packet Loss Network Jitter Dist. of Stats
Connectivity
Protocols
Jitter FTP DNS DHCP DLSW ICMP UDP TCP HTTP LDP H.323 SIP RTP Radius Video
IP Server IP Server
Source
IP SLA
Cisco IOS Software
Destination
Cisco IOS Software
IP SLA
IP SLA
Cisco IOS IP SLA, Technical, 9/04
Responder
2004 Cisco Systems, Inc. All rights reserved.
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Cost scalable
Dedicated probes are not required
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Interval Frequency
Number of Packets
Time
UDP Jitter default settings: Frequency = 1 minute Interval = 20 milliseconds Number of Packets = 10
Cisco IOS IP SLA, Technical, 9/04
2004 Cisco Systems, Inc. All rights reserved.
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Responder
Responds to IP SLA packets at destination User defined UDP/TCP ports IP SLA Control Protocol MD 5 Authentication Accurate measurements
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IP Core
IP SLA Responder
Per-direction inter-packet delay (Jitter) Per-direction packet loss Average Round Trip Delay
Cisco IOS IP SLA, Technical, 9/04
2004 Cisco Systems, Inc. All rights reserved.
Add a receive time stamp, and calculate delta, the processing time.
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Responder
Source Router Target Router
Responder T1 T2 T3 T4 D = T3 - T2
Responder factors out destination processing time making results highly accurate Responder allows for one-way measurements for latency, jitter, packet loss, and MOS
Cisco IOS IP SLA, Technical, 9/04
2004 Cisco Systems, Inc. All rights reserved.
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Alert
No Alert
Threshold Violation
Alert
100 ms
50 ms Time
Cisco IOS IP SLA, Technical, 9/04
2004 Cisco Systems, Inc. All rights reserved.
Threshold violation
Resolution
Cisco Internal Use Only 18
Availability
Feature/Release ICMP Echo ICMP Echo Path SSCP(SNA) UDP Echo TCP Connect UDP Jitter HTTP DNS DHCP DLSw+ SNMP Support UDP Jitter One Way Latency FTP Get MPLS/VPN Aware Frame-Relay (CLI) ICMP Path Jitter APM
Cisco IOS IP SLA, Technical, 9/04
11.2
12.0(3)T
12.0(5)T 12.0(8)S
12.1E
12.1(1)T 12.2
12.2(2)T
12.2(11)T (Infra2)
12.2(14)S
12.2(25)S
X X X
X X X X X
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Service Provider needs visibility in the Customer Edge, in order to commit to SLAs Enterprise will verify SP SLAs by using access router edge to edge measurements
Enterprise may provide restricted Simple Network Management Protocol (SNMP) (RTT, Latency, QoS) visibility into Access router for Service Provider Service Provider with restricted access can report SLA as a service back to the enterprise
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Network Monitoring
Cisco IOS IP SLA answers the following question:
What is the jitter, latency, or packet loss between any two points in the network?
IP Services can be simulated by specifying various packet sizes, ports, class of service, packet spacing, and measurement frequencies Uni-directional and highly accurate measurements Measurements per class of service to validate service differentiation for data, voice, and video Cisco IOS IP SLA will identify an edge to edge network performance baseline and allow the user to understand trends and anomalies from the baseline
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IP Network Readiness
Network assessment tool built into Cisco IOS Software Simulate IP Services and verify how well they will work in the network How well is QoS working in the network predeployment
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Availability Monitoring
Cisco IOS IP SLA uses proactive monitoring for periodic, reliable, and continuous availability measurements Connectivity measurements from Cisco router to router or Cisco router to server Threshold notifications when end point is not available
What is the availability of a Network File System (NFS) server used to store business critical data from a remote site ? Cisco IOS IP SLA UDP active measurement to specific server ports is used to test remote site to server connectivity If server is unavailable, then traps can notify the network management system
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PSTN
IP WAN Headquarters
Cisco IOS IP SLA, Technical, 9/04
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IP CLASS OF SERVICE Priority Voice Traffic Real-Time Traffic Video Priority Data Traffic Best Effort Traffic
THROUGHPUT Packet loss < 5% less Packet loss < 3% Packet loss < 2% No target
JITTER
< 35 ms
< 80 ms
< 100 ms No target
60%
30% No target 10%
Jitter: telephony and multi-media conferencing Packet Loss: telephony, multi-media conferencing, streaming media, low latency data Delay: telephony, multi-media conferencing, streaming media
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10.11.10.1 (PE)
10.12.10.1
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References
Cisco IOS IP SLAs
www.cisco.com/go/ipsla
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