SERVICES LIKED

clean and well maintained rooms Good patient-nurse ratio Ensure visit of good physicians and surgeons high speed Internet access to enable video conferencing 24-hour front desk and concierge services Special child ward

MODERATE SERVICE express check in & check out-----only one counter was there and a lot of rush was there water supply----------hot water was available in the morning for definite interval of 1 hr bell service--response period was more . So customer get annoyed wifi speed local & toll-free calls

Small parking space

multilingual staff restaurants, taxi booking personally attachment with customers

LAYOUT PLANNING
Ground floor ADMINISTRA LARGE TION ELEVATOR ROOM(11) (10) RECEPTION and WAITING REGISTIRATI HALL ON (1) (2) ENTRANCE (12) EMERGENCY & INPATIENT WARDS (8) OUT WARDS (7)
ORTHOPEDI CS DEARTMEN T(6)

OPERATION THEATRE (9) ICU (5) PHARMACY (4)

Parking place (13)

DIAGNOSTICS (3)

FIRST FLOOR

HOSPITAL BEDS (14) CONTRO LARGE L ROOM ELEVAT (15) OR

HOSPITAL BEDS

DEPARTMENT 1
DEPARTMENT2 DEPT 3 A

DEPT 4
DEPT 5 DEPT 6 DEPT 7 B DEPT 8 DEPT 9 Dept 10 Dept 11 A B B

A A

A A

Customer enters the hospital

Detail desease diagnosis

Prescribes some medicine

Receptionist fulfills formalities & make a database of the patient Prescribes the patient to the specific dept

Prescribes for some test

Prescribes to emergency & Inpatient wards

pharmacy

Checked by the concerned doctor

Estimate & Prepares a cost estimate

Discharge

Patient approves

Patient is admitted

Customer departs

All the formalities are fulfilled

Customer pays the bill

Appointment with doctor & operation is done

Customer invoice prepared

Final check up is done

DEPAR 1 TMEN T 1

3 4 5 6 7

Authenticity