IT Vision/Strategy Framework

UC Merced Information Technology Department October 31, 2006

IT Planning Goals
Provide cohesive blueprint for IT

organization Document strategies and priorities in a readily assimilable manner, enabling dialogue with and requirements gathering from stakeholders Ensure alignment of IT plan with overall University strategy and needs

Planning Model
ActivePlan
Spans

from vision to project portfolio management Integrates short- and long-term planning Designed for continuous revision Assigns ongoing responsibility for planning around key goals

Planning Model Elements

Vision capsule description of defining

characteristics of over-arching objectives Strategic principles high-level guidance for pursuing the vision Initiatives unifying points of focus for identifying needs and proposing actions related to key goals Projects well-defined actions that achieve goals

IT Vision
With the aim of supporting all members of the University of California, Merced community in their efforts to realize their maximum potentials, employ the best of current and evolving technologies and practices to provide access to information and services informed by the perspective of each individual user.

Strategic Principles (1)

User-oriented perspective emphasize the user

experience in the design of services, including single sign-on, consistent interfaces, self-service, role-based navigation, and allow choice among desktop platform alternatives. Deploy support services based on user needs rather than on IT organizational convenience. Ubiquitous access provide secure access to all applications and data from residence/office, campus, and wide-area locations, supporting the evolving panoply of mobile computing, telecommunications, and personal assistant devices.

Strategic Principles (2)

Best practices implement technologies and

services proven by our peers to be effective, open, and scalable. Higher Education community participation commit resources towards open-source and multi-campus initiatives; prefer solutions emanating from these. On-campus partnerships provide leadership and flexible collaborative support for campus applications to create an integrated and technologically appropriate environment.

Project Definitions
Formal definition of scope and

relationship to strategic principles and initiatives Identifies costs, risks, time lines, project team, etc. Input to formal approval process

Initiative Definitions
Formal definition of scope and

relationship to vision and strategic principles Documents 4 sets of projects: Proposed Active Rejected Completed

IT Resource Allocation
Strategic Projects Tactical Projects

Operational

Current Initiatives

Identity management & provisioning Portal / Web User Services User Empowerment Collaboration and Learning Environment Instructional environment Research computing Administrative applications Network infrastructure & security Unified communications Production environment maintenance & remediation IT practices, efficiency & effectiveness

Active & Planned Projects (sampler)

Web/portal content management Software acquisition (portal) Cell phone ordering (portal) Single sign-on (student appls) Web-based storage access Improved directory/search & MSO tools UCTrust/UC Anywhere (portal) Mac address registration Laptop data encryption SIS Operational Data Store Webmail upgrades Sakai new release Video capture/streaming Digital signage next steps

Identity Management & Provisioning

Federated ID management

(UCTrust) ID claiming enhancements Group and role management

Portal / Web
SSO expansion
Inclusion of PTR in portal / SSO IT channel / presence plan Starbak interface & integration Portal upgrade to current

version SIS portal channels

User Services
Encrypted PC storage
Webmail enhancements Web file access (remote) Digital signage management

User Empowerment
Software channel (portal)
Cell phone channel (portal) Directory 2.0 Touch-screens in classrooms PC ordering channel (portal)

IT Knowledgebase

Collaboration & Learning Environment

UCMCROPS version upgrade
ePortfolio (OSPI) Other Sakai tools

Instructional Environment
HITT implementation
Campus card printing Complete classroom AV Drop-in computer lab &

finalization of instructional labs Video/audio capture & streaming

Research Computing
HPR connection (CENIC)

Administrative Applications
SIS Operational Data Store
PAWS AA/EOP

Network Infrastructure & Security

MAC address registration
Bandwidth limiting/shaping Network host integrity 802.1 wired authentication

Unified Communications
Asterisk pilot

Production Environment
Production documentation

remediation Application security audit Network/Application monitoring Windows server 2000 upgrades Capacity management

IT Practices
Planning & project management

framework Track-IT 7.0 upgrade Recharge centers creation Centralized source code Staff back-ups/cross-training strategy