Professional Documents
Culture Documents
Communication
Communication is the exchange of thoughts, feelings, and other information. The nurse-client relationship depends on effective communication.
4-2
4-3
A Communication Model
4-4
4-5
4-6
4-7
4-8
4-9
4-10
Perception
Each persons perceptions of the world are unique. Perceptions are a function of social, cultural, and family experiences. Misunderstandings occur when two people do not perceive the same meaning about a message.
4-11
4-12
Time
Quality time spent with the client allows her to feel cared for and valued. The nurse should avoid appearing rushed while gathering important data and providing client education.
4-13
Levels of Communication
Intrapersonal communication (self-talk), consists of ideas and information inside ones own mind. Interpersonal communication occurs between two people. Group communication occurs with three or more individuals.
4-14
Self-Talk
4-15
4-16
4-17
Modes of Communication
Verbal Messages Nonverbal Messages Facial Expression Posture Gestures Touch Physical Appearance and Artifacts
4-18
Therapeutic Communication
Is a vehicle for establishing a partnership between the nurse and the client. Conveys to the client that he is cared for and understood.
4-19
Therapeutic Communication
Purposeful and goal-directed Well-defined boundaries Client-centered Non-judgmental Uses specifically designed techniques
4-20
4-21
4-22
4-23
4-24
4-25
4-26
4-27
4-28
4-29
4-30
4-31
4-32