Servic e ETIQUETTE

GUIDE ON

QUIZ!!!
1. 2. Define etiquette Dress- code (fill-in the blanks):
OCCASION
FORMAL SEMI-FORMAL INFORMAL SMART CASUAL CASUAL

MILITARY

CIVILIAN

3. Define social graces True or False (write T if the statement is TRUE and F if it is otherwise). 1. Etiquette includes military courtesies and customs that show respect for others. 2. Being on time is one of the most valuable habits one can acquire. 3. Seniors are introduced first to juniors. 4. A junior walks on the left of the senior and the junior who sets the pace. 5. Volunteering information in the military is always encouraged.

Scope of Presentation

I. Etiquette II.Social Graces

WHAT DO YOU THINK?

Never go to a doctor whose office plants have died.

-Erma Bombeck

The perception of your upbringing, professional competence, and the organization you represent is influenced by your behavior, comportment, dress i.e., your knowledge and observance of protocol and service standards.

Soldiery Basics
A blend of leadership, management and professionalism, with an expectation that soldiers:

Use professional judgement, Possess moral fibre and values, and Understand the relationship of the military and its role in service to society.

Soldiery Basics
Characteristics of a soldier includes the following:
Technical Expert and a Professional Soldier
Knowledge, skills, and expertise as a Competence as a

Professional
Core Values
Practice of

LEADERSHIP, SERVICE, INTEGRITY, EXCELLENCE

Common Mission Leader and Manager

Ability as a

Commitment to a

I. Etiquette
What is Etiquette? Guide on Service Etiquette Proper Dressing The Art of Conversation Introducing Official Calls Invitations and Replies

WHAT IS ETIQUETTE?
Etiquette is a code of behaviour that influences expectations for social behaviour according to contemporary conventional norms within a society, social class, or group.
usually unwritten, but aspects are codified, encompass most aspects of social interaction in any society, and may reflect an underlying ethical code, or it may reflect a person's fashion or status.

Uniformed services place great emphasis on the observance of etiquette and tradition

Etiquette includes military courtesies and customs that show respect for others; courtesies and customs foster good human relationships.

Courtesy considerate behavior

Custom an act or ceremony consistently followed by service members

Tradition represents accumulated experiences of the services and its members, passed forward

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

GOOD MANNERS Manners are based on tradition and convention or on personal ideals of conduct, which are not in conflict with accepted practices. Most rules on good manners are based on common sense. They are practical values because they save time and provide guide posts for correct conduct in different social needs. ON TIME Being on time is one of the most valuable habits one can acquire. In making appointments, the exact time is imperative.

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

FORMS OF ADDRESS Seniors are addressed by their title and name. For instance, address the officer to whom you are reporting to as COL TOMAS, rather than by the impersonal Sir or Maam. COURTESIES OF JUNIORS TO SENIORS AND VISE VERSA Showing respect to military seniors is automatic. The seniors on the other hand should never forget that they serve as examples to subordinates.

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

HATS ON AND OFF When in uniform, caps are always worn when reporting to a senior until you are acknowledged. - When in civilian dress, the hat must be taken off when: One stops to talk or is introduced to a woman outdoors In places of worship, burial, outdoor wedding

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

SALUTING IN CIVILIAN DRESS When in civilian dress, military personnel should stand at attention, remove his or her hat with the right hand and place it over his heart whenever the national anthem is played. OFFERING YOUR ARM A man offers a woman his arm only to give assistance when needed or as an escort to a formal dinner or usher at a wedding

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

HAND SHAKE A handshake should be brief with a feeling of strength and warmth in the clasp and should be done while looking into the face of the person you are shaking hands with.
The man shakes hands when introduced or is leaving, with the senior making the first move. A man usually waits for the woman to offer her hand first before he extends his hand although it is never a violation for a man to initiate the handshake. If seated, a man rises when introduced to another and/or upon departure of anyone.

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

WALKING OUTDOORS When walking outdoors, the man walks on the curb side; or on a womans left. When crossing the street with two women, a man may walk between them.
For military personnel, the junior walks on the left of the senior and keeps in step with the senior who sets the pace. Salute in advance when passing a senior approaching from the opposite direction. When overtaking a senior, pass to the left if possible, salute and say By your leave, Sir/Maam. Do not proceed until the senior says Carry on.

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

OPENING DOORS When a man escorts a woman, he opens the door and allows her to go in. In the military, a junior officer/NCO opens a door for his or her senior, stands aside for the senior to pass through then follows.

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

WHO GOES FIRST A woman goes first except on the following: - When assistance is needed such as stepping from a
bus or train. When there is no waiter to precede her to a table in a restaurant or an usher in theaters. In a crowd when men will clear the way. When alighting a vehicle or when going down. In official/formal receiving line where it is the title that takes precedence.

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

CUSTOMS IN MILITARY AIRCRAFT Passengers are subject to orders of the first pilot or airplane commander, regardless of rank, seniority or service. - When a general or a flag officer is aboard, mark the
aircraft with a detachable plate carrying the stars appropriate to the highest rank aboard. Passengers are not allowed to enter the flight deck or compartment unless invited. All safety regulations must be observed. The pilots decision to fly or not is never questioned most especially during adverse weather conditions.

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

ANSWERING TELEPHONE CALLS Always identify yourself when answering a phone by stating your location, rank, name and designation (if on duty) and greet the party calling you.

SOUNDING-OFF Never volunteer information to avoid being quoted. EXHIBITIONISM Never shout, whistle, laugh loudly, boo or do something foolish to draw attention in a public place.

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

SOCIAL OBLIGATIONS As a general rule, accepting a persons hospitality necessitates reciprocal gesture. A sincere expression of thanks at the time of leaving the party is sufficient.
Do not fail to reply to an RSVP. All social invitations must be answered promptly, preferably within a day or two. A thank you note must be sent within 48 hours after the occasion

A SOLDIERS GOOD MANNERS AND RIGHT CONDUCT

MORAL OBLIGATION Always remember that your word is your bond.
Therefore, think twice before making any promises. When issuing a check, your signature means you are good for the indicated amount. Your signature at the end of an examination or a letter means that you subscribe that the work submitted and the ideas expressed therein are your own.

FINANCIAL OBLIGATION You cannot use the service status to evade financial obligation. If in custody of funds, carefully check everything you sign.

PROPER DRESSING
PROPER DRESSING The following are the prescribed attire for the corresponding occasions:
OCCASION FORMAL MILITARY Mess Jacket Major Service Blouse White Duck Bush Coat General Office Attire CIVILIAN Tuxedo White Jusi/Pia Barong Tagalog with black pants, socks and shoes Colored Jusi/Pia Barong Tagalog Business Suit (long sleeves with tie) Coat and tie

SEMI-FORMAL INFORMAL SMART CASUAL CASUAL

White Santana Barong Colored Santana Barong Short Sleeves, Walking Shorts, Rubber Shoes are acceptable

THE ART OF CONVERSATION

FAMILIARITY Official conversations follow a basic principle seniors may call the juniors by their first name but this does not grant the juniors the same privilege. On certain occasions, a senior may ask a junior to call him or her by his or her first name, but it must be understood that such familiarity is not to be used in official conversations. - When talking with contemporaries, be on guard against telling your personal affairs. - When on duty, conversation between seniors and juniors and commissioned officers must be kept on the official and impersonal level avoid undue familiarity

THE ART OF CONVERSATION

JOKES A joke that discredits another person, intentionally or not, is not funny at all TABOOS Controversial subjects like religion, race, politics and any unpleasant subject should not be discussed at social functions and must be treated carefully at all times

INTRODUCTIONS
- A formal act of making persons known to each other or the art of presenting one person to another. Generally, the following are the rules to remember:
A man is always presented to a woman. The honored or higher ranking persons name is stated first, then the name of the person being presented. Young people are presented to older people of the same sex. A single person is introduced to a group. Juniors are presented to Seniors in all services, they are introduced and addressed by rank or rating.

OFFICIAL CALLS
OFFICIAL CALL This is a time honored tradition whereby newly assigned personnel render an official call on their Commanding Officer.
The call lasts for about ten minutes unless the caller was requested to stay longer. The initial call on the Commanding Officer should be made within two (2) days after arrival at the station. The caller must arrive at the appointed time.

INVITATIONS AND REPLIES

INVITATIONS They may be issued in various ways and the form adopted depends upon the importance of the occasion.

- Invitations may be made through telephone but it is always safe to issue written ones. - There should be no confusion on the time, date, and place and on the essential information pertaining to the affair

INVITATIONS AND REPLIES

FORMAL INVITATIONS Formal occasions need formal invitations. The following are the general rules on Formal Invitations: - Abbreviations and initials are to be avoided except for Mr, Mrs,
DR, R.S.V.P., Jr., Engr Ranks, titles and names of military officers must be written in full except for Second and First Lieutenant wherein both may be referred to as Lieutenant. The date and hour are always spelled out, but only the day and the month are capitalized. - The attire for the occasion must be properly indicated. A reply is mandatory when R.S.V.P. is written.

INVITATIONS AND REPLIES

REPLIES TO FORMAL INVITATIONS The following must be remembered when replying to formal invitations: - A reply must be given within 48 hours.
- A formal invitation to a dinner or to a luncheon sent to a married couple must be refused when either one cannot attend. - Acceptance of an invitation would mean your commitment to the occasion over all other occasions (except for duties).

INVITATIONS AND REPLIES

INVITATIONS FOR MARRIED WOMAN OFFICERS When the rank of a woman officer is higher than that of her husband, the invitation is addressed to the woman officer.

- On both the envelope and the invitation, the name of the husband will follow the name of the wife. - When a woman officer is married to a civilian or to an NCO, the name and rank of the wife precedes that of the husband.

INVITATIONS AND REPLIES

GUEST OF HONOR Custom dictates that you must not invite guests of higher rank than that of the invited guest of honor/speaker at an official dinner or luncheon. However, when this is unavoidable, and a dignitary is a guest, the following rules may be employed: - Ask the ranking guest to waive his or her right to the occasion in favor of the GOH. - Seat the guests according to precedence as protocol requires in the guidelines by the DFA even if it places the GOH well down the table (This plan is followed when Ambassadors and very high ranking guests are present). - Make the senior guest the co-host.

II. Social Graces

Social Graces Defined Socials When Preparing for Socials Seating Arrangements Table Seating during Socials Things to Remember in Dining Cocktails

DEFINITION OF SOCIAL GRACES

Social graces are skills used to interact politely in social situations. They include manners, etiquette, deportment and fashion. Traditionally, these skills were taught primarily to young women at a finishing school or charm school. The popularity of social graces has waned over the last century, but has recently experienced a resurgence with an emphasis on business etiquette and international protocol.

SOCIALS
Socials take a wide variety of forms but the most common among them are cocktails, reception, luncheon and dinner. These forms differ depending on the number of guests, the purpose or the objective of the occasion, the duration, the time and the manner they are held.

WHEN PREPARING FOR SOCIALS

Always Prepare a Checklist - Program
Guests, etc

On the Guest of Honor - Identify the GOH

Inquire for his or her availability Ask if the GOH will be accompanied Prepare the talking points or the draft speech (if a speech will be delivered)

WHEN PREPARING FOR SOCIALS

On the Guest List - Ask the host for his or her preferred guests. On the Invitations - Send a letter of invitation to the GOH way ahead the
schedule of the activity. Prepare a separate invitation for the spouse if you intend to invite him or her. Distribute the invitations with a week before the activity as the latest.

WHEN PREPARING FOR SOCIALS

On the Scenario
-

Prepare the program. Always make a walk through of the scenario (rehearse). Avoid lengthy entertainment numbers. Brief the emcee to always have contingency plans.

On the Venue
Select a venue that can accommodate all the guests and allow for extra guests. Prepare the seating plan and area lay-out. Reserve the table with the best view for the GOH and the host. Use round tables for formal diners and luncheons. Put table numbers and place cards.
-

WHEN PREPARING FOR SOCIALS

On the Menu - Determine the food preference of the GOH. - Determine for food sensitivities of the guests. - Avoid serving bottled drinks for formal occasions.

SEATING ARRANGEMENTS
- Arrangements must be worked out well in advance to avoid confusion and embarrassment. - A person preparing the seating plan must always bear in mind that the guests will either feel uneasy or offended if he or she is not seated properly.

- It must be remembered that the rules on seating must be applied to arrive at the happiest arrangement.

TABLE SEATING DURING SOCIALS

1. 2. The senior ranking guest in a party is always given the first place of honor. The place of honor for a male guest is to the right of the hostess. The wife of the male guest given the place of honor sits on the right of the host. As a general rule, the most ranking woman sits on the right of the host. The male guest who is next in rank to the one given the place of honor sits on the left of the hostess. Men and women sit alternately. A seating diagram should be posted in a convenient place. Care must be taken that no names are omitted.

3. 4. 5.

TABLE SEATING DURING SOCIALS

6. It is sometimes more practical to list the guest in alphabetical order. 7. When dining in a restaurant, the woman should have the best view when seated. 8. Men should always help their partners when taking a seat. 9. Never put a lady at the end of the table

CIRCULAR DINNER TABLE

1 B Legend:
H Hs Numerals Alphabets Host Hostess Males Females

Hs 2

D H A

RECTANGULAR DINNER TABLE

3 A H B 4

5 Legend:
H Host

Hs
Numerals Alphabets

Hostess
Males Females

Hs

THINGS TO REMEMBER IN DINING

1. Dishes are always served at the left of a guest but they are removed from the right. 2. The used plates are removed after everyone is through. 3. The place plate is always left in place and the plates for the different courses are placed on it successively. Place plates are only removed with the plate used for the last course.

THINGS TO REMEMBER IN DINING

4. Never serve beer at a formal dinner. 5. Observe punctuality at formal functions. 6. It would be a gracious act on your part to send a Thank You note to the Lady who invited you to a formal or informal dinner.

COCKTAILS
- Cocktail parties are often given for special guests or to introduce newcomers to the station.
The guest stands near the host so he or she may be introduced to the other guests as they arrive. These are informal with the attire to be worn indicated on the invitation, with no receiving line and usually held during or near the close of daylight hours.

AS A GUEST DURING COCKTAILS

1. Do some research on the guests attending the cocktail party. Small talk will be much easier for you. 2. Determine what your goals are. 3. Do extend your hand and introduce yourself to unfamiliar guest. 4. Circulate a little before you head to the bar or buffet table. Food and drinks should not be the main goal.

AS A GUEST DURING COCKTAILS

5. Dont get drunk. 6. Do keep conversations away from sex, politics and religion. 7. Keep drinks and food in your left hand. Your right hand will be free for meeting, greeting and departure handshakes. 8. In attending a cocktail party in a private home, treat household staff with dignity and self respect

QUESTIONS/ DISCUSSIONS

There can be no defence like elaborate courtesy. ~E.V. Lucas

THANK YOU AND GOOD DAY!!!