Professional Documents
Culture Documents
decisions Serious decisions having important consequences Emergency decisions requiring distinctiveness Problem- Solving Decisions beyond your * It is essential to recognize which decisions need to be made now authority and are most important
and limitations) and the set of objectives Analyze the problem: fact finding Develop alternative solutions: brainstorming Decide on the best solution Convert the decision into action Follow up
get the facts Define the real problem and set objectives Develop alternative solutions Decide on the best solution Implement the decision Follow up
Making :
You get more info. And expertise
relevant to the decision You get more good ideas and can generate more and better alternatives People thinking together can arrive at better decisions because of the stimulation and interplay of different points of view Participants are more committed to carrying out Coordination and communication are simpler and better because everyone understands
making:
It takes longer in a group There is usually a dominator in
a group Group participants get involved in winning arguments and showing off If consensus is required people may conform to get the meeting over Consensus leads to mediocre decisions
working together as a team and having differing expertise and point of view but common goals The leader is skillful at keeping the meeting on target The group is rewarded for making good decisions
are not yours to resolve but LISTENING can help. Keep your own emotions out of it. Try to identify the real problem. If possible eliminate friction (ex. Food Expeditor).
loses Lose-Win: You lose, worker wins (retreat and appeasement, no stand) Lose-Lose: The compromise Win-Win problem solving means you find a decision that satisfies both of you.
Include worker from the
making decisions Accept responsibility fully Distinguish what's important Make the decision at the time it is needed Be alert to signs of problems needing solutions Keep an open mind
consult your supervisor when a problem is beyond your ability to solve Make sure that you are not part of the problem Learn from your mistakes Evaluate your decisions when carried out
PARAMETERS TABLE
SNO PARAMETERS RANKINGS ST-1 ST-2 ST-3 ST-4 ST-5 1 Problem identification 2 problem solutions
Solutions alternatives