AES Installation

Application Enablement Services
3.0
Overview
v4.9
Converged Solutions Contact Center Solutions Customer Services

1
Current CMAPI/CTI Platforms – Pre CM 3.0
MAPD
DLG (DEFINITY LAN Gateway) Clients
Med Pro
C-LAN
CVLAN r9/9.1 Server
CVLAN r6/r8 Clients ASAI

Software
Avaya CT Server • DLG On MAPD, Co- Res DLG

Avaya CT Clients • CVLAN r6/8 Server on MAPD
• Avaya Communication Manager
(must be 2.x to support
CVLAN 9.1)
CMAPI Server
CMAPI Clients

2
CMAPI/CTI Roadmap to Avaya AE Services
MV 1.x and prior CM 2.x CM 3.0
DEFINITY Releases
AVAYA CT 1.3 AVAYA CT 1.3

• Continue support for CM 3.0
with existing MAPD
AE Services 3.0
• Red Hat Enterprise Edition
3.0 Linux OS
• TSAPI Service
CVLAN r6/r8 On MAPD CVLAN R9 CVLAN R9.1 • CVLAN Service
Red Hat Red Hat Enterprise • DLG Service
Linux 9.0 Linux v3.0
• CMAPI Service
CVLAN r6/r8 On MAPD

DLG On MAPD Co-Res DLG with existing MAPD
DLG On MAPD
CMAPI 1.x CMAPI 2.x with existing MAPD

3
• AE Services provides an extensive set of protocols, APIs and web
services that enables application developers and system integrators to
develop applications that take advantage of Avaya’s feature rich
communication solutions.
• AE Services merges DLG, CVLAN r9, Avaya CT 1.3, and CMAPI 2.1
into a single platform running on Red Hat Linux Enterprise v3.0 ES.
• The AE Services platform has several key components:
– Connector Services
– Life Cycle and Administration Services
– Communication Services
– Software Development Kits

4
• AE Services Connectors communicate with Avaya’s
Communication Media Servers and provide standards-based APIs
that enable:
– Call Control
– Device Control
– Media Control
– Administration
• AE Services Connectors are CMAPI, CVLAN, DLG, JTAPI and
TSAPI.
• AE Services Life Cycle and Administration Services provide
infrastructure and management functions for the AE Services
Platform.

5
• AE Services Communication Services enable functionality
through Web Services interfaces using SOAP/XML.
• AE Services Communication Services are as follow
– Telephony Service
– User Service
– Systems Management Service
• AE Services will offer three Software Development Kits:
– IP Communications SDK (CMAPI)
– TSAPI/JTAPI SDK
– Web Services SDK

6
• AE Services Software Development Kits consists of the client API
libraries, XSDs, WSDL, Programmer’s Guides, sample
applications and other development tools. The APIs and protocols
provided with the SDK are as follows:
– CMAPI CSTA III Device and Media Control Java API
– CMAPI CSTA III Device and Media Control XML Protocol
– Media Stack API
– CVLAN API
– Callvisor ASAI Protocol (DLG)
– TSAPI
– JTAPI
– Web Services support for System Management, User, and
Telephony Services.
7
What do you call it?
• The original project name of AE Services was mvap. Because the
platform name was changed well into the development cycle, you
will find the mvap name used in rpm names, commands,
directories, and documentation.
– Application Enablement Services
– AE Services
– aesvcs
– AESvcs
– mvap
– Device and Media Control (CMAPI)
– Call Control (Classic CTI)
8
AE Services – Client Application View
ASAI through AE Services Server
DLG app TCP tunnel
protocol DLG
Service Communication
Manager IP
Interface (e.g. C-
CSTA-1 ASN.1
TSAPI / JTAPI TSAPI LAN)
app Service Application
Client lib
Enablement
Protocol
Proprietary CVLAN
CVLAN app protocol CVLAN
Service
Client lib
CMAPI Java
app CSTA-3 CMAPI
Client lib XML Service
H.323
CMAPI XML
app RTP
OSSI
Web Telephony, User (Mgmt only)
SOAP / WSDL
Service and Management,
client Web Services

9
Implementation Options
• AE Services will be offered in two options; Software only and
Bundled server.
• The Software Only option provides:
– an AE Services 3.0 CD for external customers
– download site for DevConnect Members.
• The AE Services Bundled Server option provides:
– an IBM x306 Server (same as the S8500B) with Red Hat
Linux Enterprise v3.0 ES and AE Services 3.0 software.
– In addition, Avaya will install and maintain the AE Services
Bundled Server.

10
Software Only System Requirements
 Processor: 2.4-GHz Single-processor Pentium IV or higher
 Memory: 1GB RAM (minimum)

 Hard Drive: 60GB
 Drive/s: CDROM
 NIC/s: (2)* 10/100 Ethernet Network Interface Card/s (NIC)
 Modem: Red Hat Enterprise v3.0 Compatible (Remote
Support)
 OS: Red Hat Enterprise v3.0 ES Update 4 or later.
•Note: *While the AE Server can work with just one NIC, the
recommended Avaya configuration is dual NICs

11
Bundled Server System Requirements
Specifications IBM x306 (S8500B)

Processor 3.06 GHz
Standard Memory 512 MB
Additional Memory (required) 512 MB
Hard Drives 80 GB SATA disk drive
Drives DVD read only drive
Floppy disk for BIOS updates
Modems One USB
Network Interface 2* internal 10/100 Ethernet Network Interface
Maintenance Card (Ports) Augmentix SAMP
Chassis 1U high
1.75” x 17” x 17”

12
Benefits
• All Avaya CTI and CMAPI offerings morph to Avaya
Application Enablement (AE) Services to be delivered via a
single platform.
• AE Services provides a more consistent and scalable licensing
strategy.
• AE Services transport links are secure, encrypted, load-balanced,
and redundant with transparent link fail over.
• AE Services protects Communication Manager by providing a
trusted source between Communication Manager and
applications.
• AE Services will be a “going forward platform”.
• AE Services Bundled Server provides a single platform to install,
maintain, and support.

13
Med Pro
CMAPI Clients
CLAN(s)
Application Enablement Server

CVLAN r6/8 Clients AE Services:
ASAI
•CMAPI Software
•CVLAN
•DLG
•TSAPI (JTAPI)
Avaya Communication
Avaya CT Clients
•Telephony Service Manager 3.0 or later
•User Service
•System Management Service
DLG Clients
14
AE
Services
Bundled Server Installation

15
AE Services Bundled Server Installation:
Installation Tasks
• Verify Bundled Server hardware (IBM x306)

• Administer laptop IP address (headless install)
• Boot to AE Services DVD and install and configure the software
• Upgrade/Administer SAMP
• Install the AE Services license
• Verify Communication Manager requirements
• Verify TN799DP C-LAN board installation and admin on CM
• Enable AE Services on Communication Manager
• Administer the AE Services server name and password on CM
• Status the AE Services interface on Communication Manager

16
Installation Tasks
• Administer Switch Connection (CTI – CMAPI Call

Information)
• Status AE Services Link on Communication Manager
• Status AE Services Switch Connection
• Administer CTI Links (CTI Only)
• Administer H.323 Gatekeeper (CMAPI only if required)

17
AE Services Bundled Server Installation Notes:
• AE Services Bundled Server will be offered on an IBM x306 Server. The same
server used by the S8500B Media Server.
• The IBM x306 used by S8500B Media Server does not come with enough
memory to support AE Services. The IBM x306(S8500B) comes with only
512MB RAM. An additional 512MB RAM SIM will need to be ordered and
installed in order to support AE Services.
• The AE Services Bundled Server will use the Augmentix Server Availability
Management Processor (SAMP™ ) Board for remote maintenance.
• The AE Services Bundled Server installation is a headless (no monitor or
keyboard) installation.
• A Laptop and crossover cable will be required to install the AE Services
Bundled Server (headless install).
• If the site has access to a monitor and keyboard, the AE Services Bundled
Server installation can also be done with a monitor and keyboard as well.

18
AE Services Bundled Server Installation Notes:
Default Services Logins
Login Password Usage
cust custpw Customer Login
craft crftpw - Administrative belonging to Group Avaya
- For Avaya
- Cannot be directly accessed through ssh
sroot sroot01 Root - For Avaya
rasaccess rasaccess01 For inbound modem access
Note: The default services logins (except sroot) will be provided in a "mvap-services" rpm for
Software only solution. This rpm will be optional for the Softwre Only solution i.e. will be
only needed if a customer buys a Services Contract. If the customer requires root
access, Services will provide a root level account.

19
AE Services Bundled Server Install Wizard
Notes:
• The Bundled Server Install Wizard will perform the following
tasks:
– Partition the drive
– Install the OS (Red Hat Linux Enterprise v3.0)
– Install Third Party RPMs
– Configure the IP Tables and install Security RPMs
– Install Services Default Logins
– Configure the Server based on the interactive information
provided.
– Install AE Services
20
IBM x306 Hardware
Specifications IBM x306 (S8500B)

Processor 3.06 GHz
Standard Memory 512 MB
Additional Memory (required) 512 MB
Hard Drives 80 GB SATA disk drive
Drives DVD read only drive
Floppy disk for BIOS updates
Modems One USB
Network Interface 2* internal 10/100 Ethernet Network Interface
Maintenance Card (Ports) Augmentix SAMP
Chassis 1U high
1.75” x 17” x 17”

21
AE Services Bundled Server: Front
Picture

22
AE Services Bundled Server: Rear
Picture
eth0 (port 1) SAMP Card
Customer LAN/WAN SAMP
Power Supply
Services Laptop Port SAMP USB

Power Modem Port
2-USB Ports
Supply eth1 (port 2)
Private Isolated LAN(VLAN)
Note: Reserved for future use

Initial Services Laptop Port

23
AE Services Bundled Server
Network Interfaces
acm0
INADS (PPP)
Modem
IP: 10.1.1.1
AE Services Bundled Server (x306) SAMP
eth1 Reserved
eth2 Services NIC

IP: 192.11.13.6
eth2 eth0
Interface to Production eth0 eth1

LAN/WAN IP 192.11.13.1 IP 192.11.13.2
Internal NIC interfaces
Interface to Communication Manager via C-LAN/s: Private Isolated LAN/VLAN

(Pre-Install Services Laptop NIC: IP 192.11.13.6)
24
IBM x306 TCP/IP Networking Notes
• All NICs on the AE Services Bundled Server must be static IP

addresses.
• Dynamic Host Control Protocol (DHCP) is not supported.
• eth0 eth0and eth1eth1 are configured as 100BaseT, full-duplex by
default.
• The MAC address of the first NIC eth0 on the Bundled Server
is the MAC address required for the AE Services License.
• The link between the second NIC on the Bundled Server and
Communication Manager requires an Ethernet switch or network
hub.
• Crossover cable is not supported between the AE Services Bundled
Server and Communication Manager.
25
Augmentix Server Availability Management Processor (SAMP™ ) Board
SAMP
Half card PCI.
Externally powered – SAMP functions if
the X306 power fails.
SAMP is a host independent entity – OS,
power, memory, storage, etc.
Provides Services Access.
USB modem.
• Provides dial-in/dial-out access to
SAMP and x306 server.
• No serial modem required.
Note: AE Services 3.0 will not support all
SAMP functions.

26
SAMP Board Default Logins
Login Password Usage
craft craft -System

-Usable on the SAMP only via SSH/HTTPS
rasaccess rasaccess For inbound modem access
Note: *After the SAMP Board is upgraded the craft password will change to “craft01”

27
Services Access to AE Server
• Local On-Site Access:
– Preferred: Connect laptop to SAMP Ethernet 2 eth2 (after installation)
• IP Address: 192.11.13.6
• SSH, HTTPS
• Note: only CLI access to SAMP from Host
• Services Access via the Network

– Corporate LAN Port on the HOST, if so configured
– SSH, HTTPS
• Remote Access: ACM

Modem
– USB Modem connected to the SAMP Card
• Establish a PPP session to the SAMP using remote login
• SSH(port 22) or HTTPS(port 80) to the HOST using services logins.

28
SAMP Access using PuTTY
• Connection to the Bundled Server and SAMP requires Secure Shell

(SSH).
• Avaya has tested an open source SSH Windows client called PuTTY
for Microsoft Windows based PCs.
• Downloading PuTTY.
– Avaya personnel should download PuTTY from
http://ctisupport.usae.avaya.com/ps/aeservices/downloads/tools/ind
– Non-Avaya personnel should download PuTTY from
http://www.chiark.greenend.org.uk/~sgtatham/putty/download.htm

29
Putty Screens
• Connection screen.
Enter the IP address
of the Bundled Server
or the SAMP board
then click the Open
button.

30
Putty Screens
• ssh-rsa key screen.

Click yes

31
Putty Screens
• Log In screen.
• Use one of the default Services Logins such as craft.
• Do not use sroot Login since it is not allowed to Log in.

32
Putty Screens
• Once logged in, su to sroot

33
SAMP File Transfer using WinSCP
• File transfer to and from the Bundled Server and SAMP board
requires SCP or SFTP.
• WinSCP is an open source SFTP client for Windows. Its main
function is the secure file transfer between a local and a remote
computer.
• WinSCP offers basic file manager functionality. It uses Secure Shell
(SSH) and supports, in addition to Secure FTP, also legacy SCP
protocol
• Downloading WinSCP.
– Avaya personnel should download WinSCP from
http://ctisupport.usae.avaya.com/ps/aeservices/downloads/tools/index.html
– Non-Avaya personnel should download WinSCP from
http://winscp.net/eng/index.php

34
WinSCP Screens
• Login screen.
 Enter the IP address of the Bundled Server
 Enter the Use Name and password
 Click the Login button.
35
WinSCP Screens
• ssh-rsa key screen.

Click yes

36
WinSCP Screens
• One panel is the local machine; the other is the remote machine.
• Both WinSCP interfaces provide basic file manager functionality
between a Windows PC and a Linux Server
• WinSCP allows you to drag and drop files from the Windows PC to the
Bundled Server.
37
WinSCP Screens

38
WinSCP Screens
• WinSCP allows you to

change the Linux file
permission by either right
clicking on the Linux file
and selecting properties or
selecting file properties in
the menu.

39
Install Wizard Notes :
• The Bundled Server Install Wizard will prompt you to make choices to
navigate and select from the screens:
– Use the arrow keys to navigate from screen to screen.
– Use the Tab key to move from option to option.
– Use the Spacebar to select an option.

40
• On the Laptop, configure the TCP/IP settings on the Laptop to the

following:
IP Address = 192.11.13.5
Net mask = 255.255.255.252
Gateway = 192.11.13.4
• After configuring the TCP/IP settings on the Laptop, plug in the
cross-over network cable from the Laptop to the temporary
Services port. The temporary Services port is the port that is
labeled “2” on the back ofeth1
the IBM x306.

41
• Insert the AE Services Bundled Server Installation DVD into the
IBM x306 DVD drive then reboot .
• After the Bundled Server boots to the AE Services 3.0 DVD,
verify connectivity by pinging IP address 192.11.13.6 using the
MS/DOS command prompt from the Laptop.
• From the Laptop, telnet to IP address 192.11.13.6 on the Bundled
Server (port 2)

42
Installation:
 The telnet session will be connected to the What do you want to do screen.
 Select Install (Install or Upgrade Software)
 Select OK and press enter

43
 Select Release Version Screen:

 Select AE Services 3.0 Build
 Select OK and press enter
Note: AE Services requires at least 913 MB of RAM. If the IBM x306 has less than 1 GB of RAM, a WARNING
page with that information appears. It asks if you want to continue with the installation .-

44
AE Services Bundled Server Installation :
Co-Residency Warning
• AE Services must be installed as a stand alone application

Server.
• AE Services does not support co-residency with other
applications.
45
 Set Date and Time Screen:

 Select Yes

46
 Date/Time Initialization Screen:

 Enter: Date
 Enter: Time
 Select: Timezone
 Enter: NTP Server IP Address or Hostname if known and
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47
 Set IP Address for NICs Screen:

 Select Yes

48
 Configure Network Information Screen:

 Enter: Hostname
 Enter: DNS domain
 Enter: DNS Server (IP Address)
 Enter: IP address & Netmask for eth0 then enable it.
Note: If eth1 is automatically enabled, do not change.
 Enter: Default Gateway (IP Address).

49
 Configure Network Information Screen (example):

 Select OK and press enter.
 This completes the AE Services Bundled Server installation.

50
Installation:
• The Install Wizard will display progress of the installation .

• The Install Wizard will reboot the server once the installation is
completed.

51
Upgrading the SAMP Board Firmware and
Configuration
• The SAMP board firmware must be upgraded on new
factory installations.
• The SAMP Board will not be fully functional until the
firmware is upgraded.
• After the Bundled Server reboots, remain connected to
eth1.
• Connecting to the Bundled Server, at this point, requires
an ssh client like PuTTY.

52
Upgrading the SAMP Board Firmware and Configuration
 From the laptop, using “PuTTY" , ssh into the x306 host ssh to 192.11.13.6.
– You will be prompted for a login and password.
– Login as craft then su to sroot .
– Check the current firmware version of the SAMP board by running the command:
sampinfo
• If this command fails, the SAMP firmware must be upgraded.
– cd /tmp and using sftp download the SAMP firmware (xxx.tbz) file and the SAMP
XML file (avaya.xml).
– Use the command from the /tmp directory where you downloaded those two files:
sampfixer
– You will be prompted for the SAMP board craft password three times:
• The first time, enter the original Augmentix craft password: craft
• The second and third time, enter the new Augmentix craft password: craft01
– After this command is executed, the SAMP board will be upgraded to the latest
firmware and configuration file.
– Validate the firmware upgrade by running the command: sampinfo
2. Note: The SAMP craft password is different from the x306 Host processor craft
password.
53
Administering the second Network Interface (Host eth1 )
• Once the SAMP board has been upgraded and the xml configuration
file applied, the second network interface can be administered.
 Logged in as sroot, run the netconfig utility.
 Change the IP address of eth1

54
Connecting to the SAMP Board Services Port (SAMP eth2)
• You will now need to connect to the Service Port on the SAMP
board.
You will be prompted for a login and password. Login as craft and
use the craft password defined.
The SAMP will route the connection to the Bundled Server (x306
host).
55
Configuring PPP on the SAMP Board
Login into the Host (x306) as “craft” and then
“su” to “sroot”
Use the following command to configure PPP:
samp_ppp xxx.xxx.xxx.xxx yyy.yyy.yyy.yyy
where xxx.xxx.xxx.xxx is the Local PPP ip-address of
the SAMP and yyy.yyy.yyy.yyy is the Remote PPP ip-
address of the client connecting to the SAMP through
the modem (INADS IP Address)
Example:
samp_ppp 192.168.25.10 198.168.25.20
56
Accessing the SAMP Board from the Host (x306)
Login into the Host(x306) as “craft” and then “su” to

“sroot”
ssh into the SAMP either using the root login and
password :
ssh -p 10022 root@my-samp
Password is augmentix
or ssh into the SAMP using the craft login and password:
ssh -p 10022 craft@my-samp
Password is craft01
57
Troubleshooting the Bundled Server Installation
• All installation and upgrade failures are reported to the error log
located in /var/disk/logs/update.out-timestamp
• The SAMP logs are located in /var/disk/logs.
• A copy of rpms for each release that is installed (upto two installs)
is kept in /var/disk/Releases/r3-xxx where r3-xxx is the Release
number.

58
Hostname Issues
• The hostname of the AE Services server must not be associated with the loop
back IP address, 127.0.0.1.
• The hostname of the AE Services server should be associated with the IP
address of eth0.
• The hostname of the AE Services server must be 15 characters or less.
• To determine what is the hostname associated with an AE Services server, run
the following Linux command from the command line:
uname –n
• The internal connection between the Bundled Server (IBM x306) and the
SAMP board must be administered on the /etc/hosts file as follows:
my-host 192.11.13.1
my-samp 192.11.13.2
– The Bundled Installation Wizard configures the /etc/hosts file.
– If the IP addresses are reserved or different, the communication between
the Bundled Server and the SAMP board will not work.

59
AE Services 3.0 Installed RPMs
• mvap-cusldap-1.0-20
• mvap-sms-3.0.0-25
• mvap-DLG-3.0-176
• mvap-callcontrol-3.0-176
• mvap-common-utils-3.0.0-9
• mvap-userservice-1.1-43
• mvap-security-3.0.0-6
• mvap-linuxconfig-3.0.0-14
• mvap-platform-3.0.1415-1
• mvap-transport-3.0-176
• mvap-cmapi-3.0.1415-1
• mvap-install-scripts-hooks-3.0.0-36
• mvap-services-3.0.0-7
• mvap-telephonysvc-3.0.1415-1
• mvap-samp-3.0.0-12

60
Bundled Server Disk Partioning Scheme
• The Bundled Server has a SATA Hard Disk with 80GB of disk
space. Once AE Services is installed on the Bundled server, it has
three disk partitions.
– / -the active partition - with approximately 18GB of space
– /root2 - the inactive or offline partition - with approximately
18GB of space
– /var - the common partition - with approximately 37GB of space
The remaining space is allocated for cache and other uses.

61
Bundled Server Disk Notes:
• The AE Services software is installed on the / active partition during a fresh

installation. When an upgrade of AE Services software is performed, the upgrade
script installs the new version of AE Services software on the /root2 inactive
partition first. The upgrade script then reboots the Bundled server. Upon reboot
the / and /root2 partitions are switched. So, the new version of AE Services
software is now on / active partition and the old version is on the /root2 partition.
• If you want to create directories or files on AE Server, it is strongly recommended
that you create in the /var common partition. Otherwise any directory or file
created in the / active partition will be moved to the /root2 partition upon an
upgrade of AE Services software. One exception is that any directory or file
created in the /home directory under any of the logins such as sroot, craft,
and so on, are always copied over during an upgrade. Because copying large files
such as media files or databases, is time consuming, it can delay the upgrade
process if these files are stored in the /home directory of any login.
• Place a copy of the AE Services License in the /var common partition.
• /var persist across updates and upgrades but not fresh installations.

62

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Application Enablement Services

Converged Solutions Contact Center Solutions Customer Services

CVLAN r9/9.1 Server

CVLAN r6/r8 Clients ASAI

Avaya CT Server • DLG On MAPD, Co- Res DLG

Converged Solutions Contact Center Solutions Customer Services

AVAYA CT 1.3 AVAYA CT 1.3

CVLAN r6/r8 On MAPD

Converged Solutions Contact Center Solutions Customer Services

Converged Solutions Contact Center Solutions Customer Services

Converged Solutions Contact Center Solutions Customer Services

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 Memory: 1GB RAM (minimum)

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Specifications IBM x306 (S8500B)

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Application Enablement Server

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• Verify Bundled Server hardware (IBM x306)

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• Administer Switch Connection (CTI – CMAPI Call

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Specifications IBM x306 (S8500B)

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Services Laptop Port SAMP USB

Note: Reserved for future use

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eth2 Services NIC

Interface to Production eth0 eth1

Internal NIC interfaces

Interface to Communication Manager via C-LAN/s: Private Isolated LAN/VLAN

• All NICs on the AE Services Bundled Server must be static IP

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Login Password Usage

craft craft -System

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• Services Access via the Network

• Remote Access: ACM

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• Connection to the Bundled Server and SAMP requires Secure Shell

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• ssh-rsa key screen.

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• Once logged in, su to sroot

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• ssh-rsa key screen.

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• WinSCP allows you to

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Install Wizard Notes :

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• On the Laptop, configure the TCP/IP settings on the Laptop to the

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