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Digitalization and Connectivity

Intranet Extranet Internet

Customization and customerization


Manufacturing Business to Information Business Huge Investment

The Digital Age


New Types of intermediaries
Click only firm to Click & Mortar Thousands of entrepreneurs to launch internet companies The Explosion of the Internet
More time on internet News on internet, information sharing High speed broad band connection, High penetration, Better connectivity No. of dot-com increases, R & D

Factors Intranet Extranet Internet

Japan
Digitalization and Connectivity

China

India

Customization and customerization

Manufacturing Business to Information Business Investment in internet


New Types of intermediaries

Click only firm to Click & Mortar Thousands of entrepreneurs to launch internet companies

Factors

Japan The Explosion of the Internet

China

India

More time on internet News on internet Information sharing High speed broad band connection High penetration Better connectivity No. of dot-com increases R&D

Customization Locus of control Customer co design Customer/Firm Low Low Low Low No

Customerization Customer High Moderate High High Yes

Prior data about customers


Links to production/ supply systems

Links to customer systems (specially B2B)


Does it require build-toorder system

Customization
Filling up the form for uploading as per member wish Direct contact between seller and buyer User- friendly categorization of products Customization of own account

Geographical control

Network effects Open platform Connectivity and interactivity Exchange and sharing of information Cost transparency Virtual display of merchandise Speed and frequency of changes Customer Satisfaction Feedback Suggestion & queries solution by eBays Staff

Customer Satisfaction Feedback Suggestion & queries solution by eBays Staff Easy to operate

Should take action to fake online auction sites taking its market share and
damaging the whole markets reputation

Create Awareness
Television & newspaper advertisement
Teach how to process on eBay

Launch eBay cyber caf

Give some allowances on deal through eBay cyber cafe


Make user friendly by recruiting supporting staff

eBay should let its customers feel that transaction through eBay will lower their costs and be more valuable

Expand the auction market from collectors to others by differentiating them selves by integrating the secured and economic payment system. And further this will increase the credit card usage by reducing the payment amounts.

Put some restrictions on new sellers in expensive merchandise transaction or large volume sale until they have a good track record eBay should cooperate with shipping companies, and ship the sellers product with their safeguards by giving a separate web page to track the status of shipping to the customer

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