OPERATIONS MANAGEMENT

Chapter 1 Operations and Productivity

Jay Heizer Barry Render
Classroom discussion questions to accompany Heizer/Render Principles of Operations Management, 6e and Operations Management, 8e (to be used in conjunction with wireless polling devices or other classroom interaction activities)

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Operations management applies to:

Manufacturing. Restaurants. Hospitals. Universities. All of the above.

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Production, in its broadest sense, is:

Manufacturing. Assembly. Packaging. Cooking. The creation of goods and services.

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Operations refers to:

The production activities that go on in an organization. The activities that relate to the creation of goods and services through the transformation of inputs to outputs. Both of the above.

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Which of the following would not be an operations function in a fast food restaurant?
Making hamburgers. Advertising and promotion. Maintaining equipment. Designing the layout of the facility. Purchasing ingredients.

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The primary job of the operations manager is to:

Assure quality. Maintain inventory. Keep the manufacturing process going. Improve productivity. Recruit capable employees.

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In the 1980-1995 era, OM had a focus on:

Reducing costs. Improving quality. Customization.

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Which of these are not support functions in an organization?

Marketing. Finance/accounting. Production/operations. Human resources. Communications.

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Which of these is not part of the management process?

Planning. Staffing. Accounting. Leading. Organizing.

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Which of these is not an OM decision?

Service and product design. Process and capacity design. Product pricing. Job design. Inventory.

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The current focus of OM is on:

Reducing costs. Improving quality. Customization.

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The father of scientific management is considered to be:

Frank Gilbreth. Walter Shewart. Frederick Taylor. Henry Ford. W. Edwards Deming.

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Taylor believed management should assume more responsibility for:

Matching employees to the right job. Providing the proper training. Providing proper work methods and tools. Establishing legitimate incentives for work to be accomplished. All of the above.

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Which is not an attribute of a service?

Usually intangible. Often produced and consumed simultaneously. Can be resold. Inconsistent product definition. Site of facility is important for customer interaction.

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About what percentage of service workers receive wages above the national average?
10% 23% 36% 42% 53%

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Originally, OM had a focus on:

Reducing costs. Improving quality. Customization.

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Capital contributes about what % of annual productivity increases?

10% 38% 52%

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Which are normally considered inputs?

Services. Labor. Capital. Management. Goods.

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The total of all outputs produced by the transformation process divided by the total of the inputs is:
Utilization. Greater in manufacturing than in services. Defined only for manufacturing firms. Multi-factor productivity. None of the above.

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The standard of living can increase only through:

Higher wages. Lower costs. Less competition. Increases in productivity. Not shipping jobs overseas.

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Which contributes most to increases in productivity?

Labor. Capital. Management.

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Management contributes about what % of annual productivity increases?

10% 38% 52%

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Labor contributes about what % of annual productivity increases?

10% 38% 52%

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In addition to increasing productivity, operations managers also have social responsibilities which include:
Developing safe quality products. Maintaining a clean environment. Providing a safe workplace. Honoring community partnerships. All of the above.

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