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Oracle Support Update UKOUG AIM SIG 27th March 2012 Antony Higginson
Agenda
Oracle Support New Releases
Oracle Database Enterprise Manager
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracles products remains at the sole discretion of Oracle.
Who Am I
eSSC Engineer for Advanced Customer Services
Flagship of ACS Services in terms of services ACS offer Reducing cost, risk and complexity of change, 24*7 support
(Tech Lead) Financial, Central Government, Telcos Information Systems Engineering Background
Internal Oracle tools to help deliver services that ACS Offer for RDBMS/Exadata/FMW Patching Configuration Performance
Oracle Support
GCS Global Customer Support; the analysts within Oracle Support
that own and work on Service Requests
http://www.oracle.com/technology/software/products/database/index.html
http://www.oracle.com/technology/software/products/database/index.html
http://www.oracle.com/technetwork/oem/grid-control/downloads/index.html
Patch 6890831
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Linux 32 Bit, Linux 64 Bit Linux system z Solaris X86-64 bit Solaris (SPARC) 64 bit HP-UX Itanium, HP-UX PA-RISC(64 bit) IBM AIX on Power Systems ( 64 bit) Windows (32 bit) ( 64 bit) + Itanium Fujitsu BS2000/OSD (SX Series)
Patch 8202632
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Release Schedule of EM Releases / Patch Sets Enterprise Manager recommended patches 12.1.0.1 BP1
OMS - see Note 1395505.1 Unix Agent - see Note 1395505.1 OMS Patch 13248190 Unix Agent Patch 9346243
11.1.0.1 PSU6
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Note 756671.1
Note 1119703.1
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10.1.0.x Premier: 31-Jan-2009,Extended: 31-Jan-2012 9.2.0.x Premier: 31-Jul-2007,Extended: 31-Jul-2010 Sustaining: Indefinite applies to all above New Lifetime support policy http://www.oracle.com/us/support/lifetime-support/index.html Note 9i P1 fixes until July2012
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After multiple conversations with Intel senior management Oracle has decided to discontinue all software development on the Intel Itanium microprocessor. Intel management made it clear that their strategic focus is on their x86 microprocessor and that Itanium was nearing the end of its life.
Press Release
Oracle Software and Support for Itanium-Based Servers Note 1313431.1
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Generic Server Support Status Notes 11.2.0 11.1.0 10.2.0 10.1.0 9.2 Note 880782.1 Note 454507.1 Note:316900.1 Note:263719.1 Note:189908.1
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11.2.0.2 Patches not found upgrading Grid Infrastructure Bug 10036834 MRP0 ORA-328 on switchover to standby after upgrade to 11.2.0.2 Fixed in 11.2.0.2.3 Note 11664046.8
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Bug 9406095
11.1.0.7 Ora-1578 Blocks misplaced in ASM..compatible.asm < 11 and existing datafile resized Note 965751.1 11.1.0.7 ASM rolling upgrade to 11.1.0.7 fails on RAC 11.1.0.6 Various ora-600 errors during upgrade to 11g Note 742647.1 Note 579523.1
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Note 1206814.1
Segment header corruption if extent allocation operation is interrupted 9.2 to 11.2 Fixed in 11.2.0.2 Note 1229669.1
ORA-25027 ORA-4097 in plugged datafile after CREATE CONTROLFILE in 11g 11.1.0.6 to 11.2.0.1 Fixed in 11.2.0.2 Note 1066229.1
RFS in standby with a wrong location for archive log corruption/overwriting datafiles when max_connections > 1 10.2 to 11.2 Fixed in 11.2.0.2 Note 1081961.1
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Database
Dictionary corruption / OERI from merge of PARTITIONS with LOBS 11.1.0.7 to 11.2.0.1 Fixed in 11.2.0.2 Bug 9165206 Corrupt blocks in 11.2 table with unique.key ORA-600[kdblkcheckerror] _in_memory_undo = FALSE Fixed in 11.2.0.1.3 Note 1078406.1 Array Update can corrupt a row [kghstack_free1] or [kddummy_blkchk] 10.2.0.1 to 11.1.0.7 Fixed in 11.2.0.1 Note 861965.1 ORA-1578 - Blocks can be misplaced in ASM during a REBALANCE 10.2.0.2 Fixed in 10.2.0.5 Note 8339404.8
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Other notes
System Change Number (SCN), Headroom, Security and Patch Information Note 1376995.1 Pre 11.2 Database Issues in 11gR2 Grid Infrastructure Environment Note 948456.1
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Q&A
Q U E S T I O N S A N S W E R S
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Terminology
Interim Patch this is the official name for a one-off patch Conflict two or more bugfixes which modify the same source code files; if this is the case then only
one can be applied, otherwise the code for the fixes will need to be merged to produce a new label
Merge a combination of labels; if for example you have two bugfixes which touch the same files then
you would need to have those fixes merged together, producing one new patch with a new label
Backport also known as an OOB or One-Off Backport, this is a change or fix in a later piece of
code which is then retrospectively applied as a patch to an earlier level of the code e.g. a fix in 11.1.0.7 might then be backported on top of 10.2.0.5 and made available as an interim patch
Patchset - A patchset is a tested and integrated set of product fixes. Patch sets provide bug fixes
only; they do not include new functionality and they do not require certification on the target system but that has changed in 11.2.0.2 see later slides
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Terminology
CPU
a Critical Patch Update; in essence a CPU is a bundle which is released quarterly and only includes security-related fixes. CPUs are cumulative, so a later CPU will contain all of the fixes from an earlier CPU for the same patchset. CPUs are molecular which means groups of related fixes (molecules) can be excluded if they conflict with existing patches. a Patch Set Update; another bundle released every quarter, the PSU contains critical bug fixes for its intended patchset. Again they are cumulative, so they contain all fixes from previous PSUs for the same patchset they also include the CPU released on the same date. So for example PSUApr2010 includes CPUApr2010. There are very specific rules about which fixes can be included in a PSU; nothing that affects optimizer query plans can be included, nor anything that requires a configuration change. Portspecific bugs also cannot be included. Application of a PSU will increment the last digit of the release number, e.g. PSUApr2010 for 10.2.0.4 results in the version becoming 10.2.0.4.4
PSU
Overlay Patch
when a one-off interim patch conflicts with a PSU, an overlay patch is required. This is basically a merge of the patch you want and the PSU; Development aim to provide these automatically so they shouldnt actually be as much work as they sound.
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