LEADERSHIP THROUGH COMMUNICATION

TOOLS TO IMPROVE PERFORMANCE

Specific tools managers may use to improve individual and team performance. Paraphrasing

Performance feedback Facilitating Meetings

Conflict Resolution

3 WAYS TO INCREASE FOUNDATIONAL COMMUNICATION SKILLS

Public Speaking

Messaging
Planning

TWO-WAY COMMUNICATION

GUIDE

Prepare how youll communicate Clarify the goal of the communication. Plan carefully before sending it or meeting in person. Anticipate the receivers viewpoint and feelings. Deliver the message Express your meaning with conviction. Relate the message to your larger goals. Identify the action to be taken. Confirm the other person understands.

CONTN. . . .

Receive the message Keep an open mind. Identify key points in the message. Value constructive feedback and use it to grow. Confirm your understanding. Evaluate the effectiveness of the communication afterwards Take corrective action as necessary

LEARNING STYLES

Visual and verbal learners/leaders.

Sensor and intuitor learners/leaders. Active and reflective learners/leaders Sequential and global learners/leaders.

COMMON BARRIERS TO COMMUNICATION

Failed to find the perfect channel of communication. Wrongly assumed that the listener received the message. Failed to realize the purpose of the message. Lack of professional behavior or lack of respect for each other. Failed to respect the emotions or sensitivity of the message. Failed to identify the mental level of the listener.

LEADERSHIP LEARNING LISTENING

FROM

WHY IS LISTENING A KEY SKILL OF LEADERSHIP?

Listening is a primary means for connecting with other people. Listening provides the means to make decisions and solve problems. Not all people are good at conveying their thoughts

TWO PARTS OF EFFECTIVE LISTENING

A. Active Listening Reflects back Rephrases No value judgments Strives to hear the message

B.Empathetic Listening Sincere attempt to understand Pays attention to body language, tone of voice, emotional sense Imagines things from the speakers point of view

LEADERSHIP LEARNING FROM ASSERTIVENESS

Assertiveness is the ability to communicate your needs, feelings, opinions, and beliefs in an open and honest manner without violating the rights of others

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IS NOT THE SAME AS AGGRESSIVE BEHAVIOR. AGGRESSIVE BEHAVIOR ENHANCES SELF AT THE EXPENSE OF OTHERS. ASSERTIVENESS PRODUCES POSITIVE OUTCOMES FOR ALL; AGGRESSIVE ACTS RESULT IN NEGATIVE OUTCOMES.

BENEFITS OF ASSERTIVE LEADERSHIP

Control in action Choose their battles Solve problems more effectively Are more empowered and self confident

High assertiveness Firm handshakes Eye contact constant Fast moving Voice emphasis with Emotions

Low assertiveness Softer handshakes Interment eye contact Slow moving Voice emphasis with variations