Professional Documents
Culture Documents
A Thought
18 July 2004
We all must use a variety of communication techniques to both understand and be understood.
18 July 2004
What is Communication?
Communication is the process of sending and receiving information among people
Feedback
receiver Encode
sender
Medium
Decode
SENDER
RECEIVER
18 July 2004
Writing
18 July 2004
Communication Goals
To change behavior
To get action
To persuade
To ensure understanding
18 July 2004
Distortions in Communication
18 July 2004
18 July 2004
38% Visual
7% Verbal
45%
18 July 2004
45%
18 July 2004
Finishing others sentences Preparing our response before someone has completed speaking Multitasking while listening Filtering content or meaning based on the speaker Speaking for others (we)
18 July 2004
A Good Algorithm
Communication is a two way process! In order to have good communication: Listen to Understand Understand before speaking Speak to be understood Seek understanding before proceeding Repeat
Siliguri Branch, EIRC - ICAI 18 July 2004
18 July 2004
Provide knowledge about communication Give insight on skills needed Suggest ways of going about it
What you need to do: Learn the tools Take up every opportunity Practice, Practice, Practice!
Siliguri Branch, EIRC - ICAI 18 July 2004
Observe
GOD IS NOWHERE
Siliguri Branch, EIRC - ICAI 18 July 2004
Inspires confidence Builds respect in business and social life Helps make friends Develops a distinct personality Reveals your ability to others
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Knowledge
Set the stage Ensure mutual understanding Understand body language Suspend judgment Behaviors that hinder effective listening
Act distracted (look at your watch!) Tell your own story without acknowledging theirs Give no response Invalidate response, be negative Interrupt Criticize
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SUMMARIZE
Pull together the main points of a speaker
QUESTION
Challenge speaker to think further, clarifying both your and their understanding
18 July 2004
2. Open-ended questions:
Invite unique thought, reflection or an explanation. Questions begin with how, what and how come (not why!).
18 July 2004
Practice Questioning
Rephrase the following closed questions to make them open-ended: Are you feeling tired? Isnt it a nice day? Was the last activity useful? Is there anything bothering you? So everything is fine, then?
18 July 2004
1. 2. 3. 4. 5.
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Improving communication
Dont use cliches Brevity Sincerity Dont praise yourself Avoid argument Be tactful Silence Enunciation
Practice
For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value. Think of the mouth chamber as a mold, in which the correct form is given to every sound. Will you please move your lips more noticeably? The teeth should never be kept closed in speech. Through practices, we can learn to speak more rapidly, but still with perfect distinctness
18 July 2004
Good use of English avoid errors Improved vocabulary overlook v oversee Avoid old phrases Use humour Add interesting story Improve clarity of voice practice
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Public Speaking
18 July 2004
The 5-Ps
18 July 2004
Overcoming Fear
Idea of speech
What is your goal? Research your topic Develop an outline Create or locate learning aids
18 July 2004
AIDA
ttention POWERFUL opener
ction
Siliguri Branch, EIRC - ICAI
POWERFUL close
18 July 2004
AIDA
ttention
nterest
esire
ction
Siliguri Branch, EIRC - ICAI
18 July 2004
Time your presentation Memorize your opening few sentences Watch yourself in a mirror
18 July 2004
Presenting
Stage fright
Talk to, not at Eye contact Dont judge your audience Pause Volume Pace
18 July 2004
Summary
He who fails to prepare, prepares to fail!
18 July 2004
Thank You
arahim@infrastructureindia.com