EMPLOYEE RELATIONS IN

THE SERVICE INDUSTRY

BY: ANUPAMJEET KAUR
What is Employee Relations?

 Employee Relations involves the body of work

concerned with maintaining employer-
employee relationships that contribute to
satisfactory productivity, motivation, and
morale.
 Employee Relations is concerned with
preventing and resolving problems involving
individuals which arise out of or affect work
situations.

CHANGING EMPLOYEE RELATIONS
 During 19th century we had Trade Unions and Labor
Unions to protect the rights of labor’s or any dispute
regarding work, wages and any sort of grievances.
 With the passage of time and growing business
environments, corporate firms and other issues in the
organization need has arise to take utmost care of
employee within the organization as they are the real
assets of the companies so in employee relation came
into existence .


 OUTVIEW ON E.R
 Employee Relation is a much broad concept. It is one of
the most important function of the management that is
take care by HR department.
 ER department takes care of employee grievances,
employee recognition, and boosting the morale of
employees to make the working environment more
healthy, live and at the same time fulfills
 the management’s expectations and
 maintain the work culture and ethics.

 EMPLOYEE ISSUES
 Coming late to office
 Frequent absenteeism

 Unhealthy relationship with the employer or

immediate boss and colleagues
 Lack of concentration on work

 Long break hours

 High attrition rate
 Hostile environment

 Not meeting deadlines

 Poor target achievement

 Disinterest in job profile

 Discrimination and favoritism

 Dissatisfaction with work and organization

TYPE OF RELATIONSHIPS IN AN ORGANIZATION
 RELATIONSHIP INFLUENCES BEHAVIOR
 Relationship influences behavior at work place. People interact with
each other formally, informally, officially and socially that leads to
love, hate, respect, disrespect, fear, insecurity among each other.
 Attitude and perception differs from person to person and it leaves
impact on the relationship if the message is miss communicated.
 Relations can become more healthy by motivating and raising their
morale by giving positive feedback, monetary benefits, challenging
work environment, gift vouchers, holidays trips and recognition in
front of all the staff members.
 The employee should feel their importance in the organization and not
be treated as machine.
 Employees Idea’s, suggestion, feedback and they
 should also be included in decision making which
 can help the management to have varied opinions.
 FUNCTIONS OF E.R
• To creates healthy and balanced relationship within the organization as well
as among the employer & employees.
• To foster’s work culture that is live, challenging and dynamic.
• To boost the confidence, morale level, encourages employees to give their
100%.
• To brings out inner potentials, creativity and make employees come out with
new innovative ideas and opinions.
• To treat all the employees fairly without any discrimination and favoritism.
• To develops more coordination and better
 communication to avoid conflicts in the
 organization.
• To encourages employees participation in
 decision making, seminars, learning and
 culture programs.



• To makes employees more responsible and focused towards their task and
make them feel their importance and their contribution towards the
organization.
• To help employees to be more flexible so that they are ready to take extra
additional responsibilities as an when need arises.
• To maintain work culture where employees feel that work place is their
Second Home which is stress free, with better infrastructure and other
additional facilities like Gym, food courts, music while having coffee in
rack room.
• To maintain health of
 employees by providing
 free medical facilities,
 health check ups on regular
 basis so that they feel that
 special attention and care is
 given to them.
 how to maintain better e.r
 Have one to one session in a month where employees can come out
with their personal and professional problems.
 Give positive feedback in front of all the staff members for the
excellent job done.
 Employee’s can be rewarded by giving monetary rewards, gift
vouchers.
 Regular health check ups should be conducted and concession can be
given to certain limit for him/her and family.
 Movie tickets can be given where one can enjoy with their family on
weekends.
 Once in 6 months free holiday tour tickets can be given to chill.
 Employer can keep party and dinner for the staff members once in a
month so that it makes the bond more strong.
 So a well planned Employee Relations is a key to success
for healthy environment, balanced relation where
employer & employee.